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RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages

14 days ago

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A

abraham27New Member

Developer Platform, APIs, & Integrations

Fax Webhook

Is there a way to setup a webhook for faxes that do not get delivered?

Shinyview CleaningNew Participant

RingEX: Phone, SMS, & Fax

I have optimized the entire website several times, but the TCR is never approved.

Hello!I need some help. I've tried registering with TCR several times, but I always get denied. I’ve added all the requested information, but I keep encountering issues. Now they’re saying the problem is with the opt-in on the website, but it’s there under the "Contact Us" section. I’m not sure what else to do. I’ll send a screenshot of the situation...Please help me. Email: shinyviewcleaning@gmail.com Name: Priscila Salviano

1

4 hours ago

P

pshullNew Member

RingEX: Phone, SMS, & Fax

Seeing All Calls Incoming

We would like all team members to see all call activity; we need to be able to easily see the guests who’ve contacted us today - regardless of who they talked to or what extension they used.

tjrlopezNew Member

RingEX: Team Messaging, Calendar, & Tasks

Save Text Conversation -email

I currently receive a copy of an incoming text from my client to my email. However, I don’t get a copy of my reply or ongoing conversation sent to my email. This would be a great feature to add to archive conversations for compliance purposes and record-keeping purposes.

1

7 hours ago

N

NimNew Member

RingEX: Phone, SMS, & Fax

RC Labs High Volume SMS

Just got the app installed. The 2-pager PDF user guide is very minimal. Any help would be appreciated

0

N

7 hours ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

Fun Friday Poll: If You Could Add One Perk to Your Home Office, What Would It Be?

Working from home has its perks, but we all dream of that one perfect addition to make our home office even better. Imagine having the ultimate upgrade—what would it be? Choose the perk that would take your work-from-home experience to the next level! Share your vote and see what others in the community are dreaming of for their perfect home office setup!

20

7 hours ago

R

Rafiullah KarimNew Participant

Unified CRM Extension

Duplicate contacts created in Clio by CRM Extension

The RingCentral CRM Extension creates duplicate contacts in Clio. I wanted to know how to it is possible to avoid this issue and also it doesn’t provide the option of saving contacts only in RingCentral without saving it in Clio.

victor-3New Participant

Admin Portal & Account Management

Malware

Total AV on my PC flagged RC with PUA/IStartSurf and suggested I quarantine. Any thoughts?

mike-pierceNew Participant

Developer Platform, APIs, & Integrations

Using JWT Authorization via MS Power Automate flow

I am attempting to establish a connection to the API using JWT through a HTTP request within Power Automate. However, I am running into a consistent 502 Bad Gateway error. My colleague is able to reach the API and get a response by connecting through Python, but we cannot get a response when using the same connection parameters. Is there anyone that is familiar with getting the authentication process through Power Automate that can offer some guidance on what we are doing incorrectly here?

2

M

1 day ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

Get Ready for Our Live Advanced Support AMA Webinar – Ask Anything About RingEX!

Do you have a RingCentral question that’s puzzling you? Or maybe you want to connect with the top experts and learn their best tips and tricks? We’ve got just the thing for you! Whether you're a seasoned pro or new to our platform, this is your chance to get answers to your burning questions directly from the experts. Join us for an Advanced Support AMA session featuring RingCentral’s Global Enterprise Technical Enablement Manager, Ben Pintilie!📅 Date: September 19, 2024🕒 Time: 2:00 PM ET | 17:00 UK | 10:00 AM MT📍 Register: https://w.ringcentral.com/register/03c2cd31/4e12eadd/index.html?utm_source=1799772147 What’s an AMA?AMA stands for "Ask Me Anything" — it’s a live, interactive session where you can engage with our experts. Ask about new features, best practices, troubleshooting tips, or anything else you’re curious about! What to Expect:Engage with Experts: Connect with Ben Pintilie and other top RingCentral experts for the latest insights and advice. Get Real-Time Answers: Get

1744

1 day ago

A

abraham27New Member

Developer Platform, APIs, & Integrations

Fax Webhook

Is there a way to setup a webhook for faxes that do not get delivered?

Shinyview CleaningNew Participant

RingEX: Phone, SMS, & Fax

I have optimized the entire website several times, but the TCR is never approved.

Hello!I need some help. I've tried registering with TCR several times, but I always get denied. I’ve added all the requested information, but I keep encountering issues. Now they’re saying the problem is with the opt-in on the website, but it’s there under the "Contact Us" section. I’m not sure what else to do. I’ll send a screenshot of the situation...Please help me. Email: shinyviewcleaning@gmail.com Name: Priscila Salviano

1

4 hours ago

P

pshullNew Member

RingEX: Phone, SMS, & Fax

Seeing All Calls Incoming

We would like all team members to see all call activity; we need to be able to easily see the guests who’ve contacted us today - regardless of who they talked to or what extension they used.

tjrlopezNew Member

RingEX: Team Messaging, Calendar, & Tasks

Save Text Conversation -email

I currently receive a copy of an incoming text from my client to my email. However, I don’t get a copy of my reply or ongoing conversation sent to my email. This would be a great feature to add to archive conversations for compliance purposes and record-keeping purposes.

1

7 hours ago

N

NimNew Member

RingEX: Phone, SMS, & Fax

RC Labs High Volume SMS

Just got the app installed. The 2-pager PDF user guide is very minimal. Any help would be appreciated

Rafiullah KarimNew Participant

Unified CRM Extension

Duplicate contacts created in Clio by CRM Extension

The RingCentral CRM Extension creates duplicate contacts in Clio. I wanted to know how to it is possible to avoid this issue and also it doesn’t provide the option of saving contacts only in RingCentral without saving it in Clio.

victor-3New Participant

Admin Portal & Account Management

Malware

Total AV on my PC flagged RC with PUA/IStartSurf and suggested I quarantine. Any thoughts?

mike-pierceNew Participant

Developer Platform, APIs, & Integrations

Using JWT Authorization via MS Power Automate flow

I am attempting to establish a connection to the API using JWT through a HTTP request within Power Automate. However, I am running into a consistent 502 Bad Gateway error. My colleague is able to reach the API and get a response by connecting through Python, but we cannot get a response when using the same connection parameters. Is there anyone that is familiar with getting the authentication process through Power Automate that can offer some guidance on what we are doing incorrectly here?

carrieo23456New Member

RingEX: Phone, SMS, & Fax

Has anyone else had issues with RC not ringing Google Local Service Ads through to their phone?

We rely on Google local service ads and ever since RC turned on, every single one has not rung through, not shown as missed, not left a message, nothing./ Like it didn’t effing happen. The only reason we even know we missed a call is because Google sends an email telling us so. This is a HUGE deal breaker if LSA simply aren’t supported or something. And definitely something that should have been disclosed during the initial sales call since we told RC that’s exactly what we wanted the service for.Anyway, any one else deal with this?

0

C

1 day ago

drewvanceNew Participant

Developer Platform, APIs, & Integrations

HubSpot Integration - XS Dialer - Slow getting records

Does anyone else who has an integratio with HubSpot have issues with the speed in which the RingCentral XS configuration pulls the data from HubSpot into the generated Calling List?Currently our system is only pulling 11.6 records per minute from HubSpot into the RingCentral calling list.A list of 10,000 customers from HubSpot will take half a day to be generated. I was taking a look into the Studio scripts for the XS scripts specifically and I can see some code snippets that mention “Get Records” limit but not exactly sure if this is what we want to edit. Also, not sure if changing this will end up breaking anything. It seems as though since the initial implementation is over with, we have no one to consult with since RingCentral support didn’t configure anything, it was the 3rd party consulting agency who works with RingCentral.

0

1 day ago

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