RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages
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Hello,I’m trying to pull a list of users (https://developers.ringcentral.com/api-reference/SCIM/scimSearchViaGet2) with their phone numbers, however when the list contains multiple users, the phoneNumbers array is omitted. I found this post from a few years ago with a similar question https://community.ringcentral.com/developer-platform-apis-integrations-5/scim-search-list-users-does-not-return-phonenumbers-array-nor-simple-phonenumber-string-2611but it looks like Phong only tested it with a filter on a single user. Python code for pulling a single user (same result when using the filter param): queryParams = { 'startIndex': 2, 'count': 1 } rcsdk = SDK(CLIENT_ID, CLIENT_SECRET, SERVER_URL) platform = rcsdk.platform() try: platform.login( jwt= JWT_TOKEN ) except Exception as e: sys.exit("Unable to authenticate to platform: " + str(e)) response = platform.get('/scim/v2/Users', queryParams) print(response.text())Here is the response fo
How to record a non phone presentation in clients home
Good Afternoon allIs there a way to set up a greeting that gives callers the option to press 1 for English and 2 for Spanish and have the calls directed to a certain extension?
I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?
I use the Ring Central for my current company and I'm starting a second job that also uses Ring Central for phone service. Can I have both companies set up to work on my smartphone simultaneously? I am the owner and admin for the first, but only an employee for the second.
I’m struggling to create a report in Analytics that shows the options that a caller selected when they entered an IVR. Any help would be greatly appreciated. Thank you
When our receptionist tries to page over the intercom, there is maybe a 30 second pause before she can page. Can that pause be removed? This is making it harder for her to page over the intercom quickly and get back to a incoming call.
We are testing this integration in NetSuite and are able to create phone calls but are failing with contact creation. The placeholder company was not created, I added it manually. Still failed. Permissions from rings documentation have been confirmed and are correct. We tried using the standard netsuite contact form and still get a failure. The error does not point to anything. Anyone had success?
We are happy to announce the launch of our NetSuite integration powered by the Unified CRM extension, as well as to welcome NetSuite users to our growing community.By following our installation instructions customers can get started on their own in less than five minutes. And if anyone has any difficulty, please share your experience with the community so we can work together to get you up and running successfully.Feedback is what makes all betas successful. So we invite you to share your ideas with us. We want to learn how we can best integrate with your business’ usage of NetSuite so that it feels like a natural extension of that product. For example, one thing we have heard from customers is a desire to associate call logs with Sales Orders -- something we are now working on. Also, as with all beta products, we expect there to be some challenges here and there, but we are committed to getting all issues resolved to everyone's satisfaction. Please bare in mind, our new NetSuite integ
Sending an SMS on behalf of a call queue is not currently supported by Workflow Builder. If you need to send SMS messages from a call queue's direct number (or "DL"), you must create the call queue without having a call queue manager. The call queue must be set with unique email address and password and to send SMS from that call queue number, the app must be authenticated using the call queue's login credentials.Alternative solutionThe challenge in sending SMS from a call queue's phone number rests in the fact that you cannot send SMS from an extension that is not of type "User." In other words, only human beings can send SMS from phone numbers that are assigned to them. Knowing this, the solution should become relatively intuitive.First, you will need to reconfigure the call queue extension and re-assign the phone number to a User extension. Next, login to the RingCentral App as the user who you assigned the phone number to. Navigate to Settings > Phone > Call rules and voicema
Using other wireless and wired headphones I have higher call audio volume in RC (web based). Set the Jabra Evolve2 85 as the output/input device for RC and set audio at 100% with no difference to call volume. System sounds and internet audio are all normal volume. The ring of an incoming call is normal, but the actual call volume is still very low. So just the RC is an issue. Any ideas to fix? TY
How do I make my RC# not show up as spam when I call customers?
We want to port in a number from a cell phone that is primarily used for sms with customers with customers sending their orders. Currently the physical phone floats between several people in the office so we’d want to create a queue (I assume) and then have the people that use the physical phone currently be in that queue. The problem I see however is there does not seem to be a way to respond to SMS in the desktop app from a queue number or see SMS received by the queue number within the desktop app. Thoughts on how to get this done in a functional way?
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