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RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages

29 days ago

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A

Amvd911New Member

RingEX: Phone, SMS, & Fax

RingCentral Numbers Show Up as Spam

How do I make my RC# not show up as spam when I call customers?

nbolton2021New Member

RingEX: Phone, SMS, & Fax

SMS in call queue

We want to port in a number from a cell phone that is primarily used for sms with customers with customers sending their orders. Currently the physical phone floats between several people in the office so we’d want to create a queue (I assume) and then have the people that use the physical phone currently be in that queue. The problem I see however is there does not seem to be a way to respond to SMS in the desktop app from a queue number or see SMS received by the queue number within the desktop app. Thoughts on how to get this done in a functional way?

LigneticsPPENew Member

RingEX: Phone, SMS, & Fax

Volume low after pressing keys

When I’m calling a call center or customer service, as they navigate you through the innumerable menu items, after pressing each key, the voice of the other person/machine is lowered for about 3-4 seconds, making it impossible to hear what they are saying, especially if I need to press another key. Is there any way to disable this behavior? I want the IVR on the other side to be on full volume the entire time. Thank you.

Teresa StephensonNew Member

RingEX: Phone, SMS, & Fax

Transferring to VM using Yealink T57@

We just received a desktop phone through Ringcentral (Yealink T57W) and I don’t see any feature to transfer callers to an employee’s voicemail. When using the Ringcentral App, there was an option to transfer to vm when the employee was on a call. Is there any way to transfer calls to vm using the Yealink T57W desktop phone?

1

1 day ago

M

MockinyNew Member

RingEX: Phone, SMS, & Fax

voice quality on app

I’m not sure if anyone else has encountered this issue or if there’s a solution for it.When we answer phone calls through the app, the call quality on the client’s side is poor. By “poor,” I mean it feels like the client is talking to an agent located somewhere far away, like in Italy. It can be described as a combination of talking on speakerphone and having some sort of echo. As a result, the quality differs significantly from answering a call on a regular landline phone.The internet connection is good, and I’m on WiFi in the office.Has anyone experienced this, and if so, what are the potential solutions?

1

1 day ago

J

jpikeNew Participant

Analytics & Reporting

Differences in number of calls in Reports

Hi, Why is there a difference in the total number of calls by user in the Adoption & Usage Analytics reports and the Performance reports? The difference is quite large. My dates on the reports are the same, and I have no filters on them. Thanks!

4

1 day ago

J

jeremy-3New Participant

Analytics & Reporting

Performance Reports subscription not delivering

Performance reports not delivering via subscription.I feel very confident it is set up properly however I have not been receiving the reports via email.Any suggestions to troubleshoot? Calling RC tech support is awful, and most of the time the call just disconnects..terrible csThank you

4

1 day ago

S

sailorsam122New Member

RingEX: Phone, SMS, & Fax

No Dial Tone for Incoming Callers

I am experiencing an issue where incoming callers receive no dial tone when calling my personal desk phone. For example, I will call my desk phone from my cell phone and receive no dial tone or ringing on the cell phone. This is happening when calling from other internal phones as well. This is a desk phone not a call queue so the “Audio while connecting” setting does not apply. I've resynced the desk phone, power cycled the phone, inspected call rules, even swapped the phone entirely. All without resolution. Any help would be appreciated.

1

1 day ago

S

sfieldsNew Participant

Admin Portal & Account Management

Question about number porting

When I activated our company account, I was assigned a toll free number from RingCentral. I need to port over our current local number to our account and I want to replace the toll free number provided by RingCentral with the ported number, but I have no option to select that toll free number in the “Assign to” dropdown in the number porting menu. Will I have to submit a support ticket and wait for a response? I have tried calling support but after 30 mins in the call que, I hung up.

1

1 day ago

R

rossonomousNew Participant

Admin Portal & Account Management

Number pool registration - pending 23 business days and no update or response to escalation

My question - How on earth do we get anyone to provide an update of value? We’re told to wait 5-20 business days. It’s now 23 business days since I submitted my SECOND (the first registration ‘disappeared’) number pool registration and still sat here waiting with no more information provided. The case was already escalated and I re-contacted two days ago and was told I would receive an update by email the next day - didn’t happen. No one responds to any emails on the email chains and people on the phone just fob us off. So what now?

1

1 day ago

A

Amvd911New Member

RingEX: Phone, SMS, & Fax

RingCentral Numbers Show Up as Spam

How do I make my RC# not show up as spam when I call customers?

nbolton2021New Member

RingEX: Phone, SMS, & Fax

SMS in call queue

We want to port in a number from a cell phone that is primarily used for sms with customers with customers sending their orders. Currently the physical phone floats between several people in the office so we’d want to create a queue (I assume) and then have the people that use the physical phone currently be in that queue. The problem I see however is there does not seem to be a way to respond to SMS in the desktop app from a queue number or see SMS received by the queue number within the desktop app. Thoughts on how to get this done in a functional way?

LigneticsPPENew Member

RingEX: Phone, SMS, & Fax

Volume low after pressing keys

When I’m calling a call center or customer service, as they navigate you through the innumerable menu items, after pressing each key, the voice of the other person/machine is lowered for about 3-4 seconds, making it impossible to hear what they are saying, especially if I need to press another key. Is there any way to disable this behavior? I want the IVR on the other side to be on full volume the entire time. Thank you.

Teresa StephensonNew Member

RingEX: Phone, SMS, & Fax

Transferring to VM using Yealink T57@

We just received a desktop phone through Ringcentral (Yealink T57W) and I don’t see any feature to transfer callers to an employee’s voicemail. When using the Ringcentral App, there was an option to transfer to vm when the employee was on a call. Is there any way to transfer calls to vm using the Yealink T57W desktop phone?

1

1 day ago

M

MockinyNew Member

RingEX: Phone, SMS, & Fax

voice quality on app

I’m not sure if anyone else has encountered this issue or if there’s a solution for it.When we answer phone calls through the app, the call quality on the client’s side is poor. By “poor,” I mean it feels like the client is talking to an agent located somewhere far away, like in Italy. It can be described as a combination of talking on speakerphone and having some sort of echo. As a result, the quality differs significantly from answering a call on a regular landline phone.The internet connection is good, and I’m on WiFi in the office.Has anyone experienced this, and if so, what are the potential solutions?

1

1 day ago

J

jpikeNew Participant

Analytics & Reporting

Differences in number of calls in Reports

Hi, Why is there a difference in the total number of calls by user in the Adoption & Usage Analytics reports and the Performance reports? The difference is quite large. My dates on the reports are the same, and I have no filters on them. Thanks!

4

1 day ago

J

jeremy-3New Participant

Analytics & Reporting

Performance Reports subscription not delivering

Performance reports not delivering via subscription.I feel very confident it is set up properly however I have not been receiving the reports via email.Any suggestions to troubleshoot? Calling RC tech support is awful, and most of the time the call just disconnects..terrible csThank you

4

1 day ago

S

sailorsam122New Member

RingEX: Phone, SMS, & Fax

No Dial Tone for Incoming Callers

I am experiencing an issue where incoming callers receive no dial tone when calling my personal desk phone. For example, I will call my desk phone from my cell phone and receive no dial tone or ringing on the cell phone. This is happening when calling from other internal phones as well. This is a desk phone not a call queue so the “Audio while connecting” setting does not apply. I've resynced the desk phone, power cycled the phone, inspected call rules, even swapped the phone entirely. All without resolution. Any help would be appreciated.

1

1 day ago

S

sfieldsNew Participant

Admin Portal & Account Management

Question about number porting

When I activated our company account, I was assigned a toll free number from RingCentral. I need to port over our current local number to our account and I want to replace the toll free number provided by RingCentral with the ported number, but I have no option to select that toll free number in the “Assign to” dropdown in the number porting menu. Will I have to submit a support ticket and wait for a response? I have tried calling support but after 30 mins in the call que, I hung up.

1

1 day ago

R

rossonomousNew Participant

Admin Portal & Account Management

Number pool registration - pending 23 business days and no update or response to escalation

My question - How on earth do we get anyone to provide an update of value? We’re told to wait 5-20 business days. It’s now 23 business days since I submitted my SECOND (the first registration ‘disappeared’) number pool registration and still sat here waiting with no more information provided. The case was already escalated and I re-contacted two days ago and was told I would receive an update by email the next day - didn’t happen. No one responds to any emails on the email chains and people on the phone just fob us off. So what now?

1

1 day ago

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