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RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages

1 month ago

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D

DPenagosNew Member

Workflow Builder

RC Automations Get the Call status Answered, Unanswered and duration

Is there a way when creating the flows in RC Automator to get the status of the call like Answered, Unanswered, abandoned or duration of the call?

Newbie UserNew Participant

RingEX: Phone, SMS, & Fax

Forwarding calls to an external number

I cannot seem to be able to forward calls to an external number. I get the following message : “you cant forward calls to a number assigned to your account. To forward calls to another extension, please select the extension directly.” Note : the external number I am trying to forward to has been scheduled to be ported into RingCentral next week. Thanks

1

1 hour ago

S

sarah.bennettNew Participant

Unified CRM Extension

Failed to get API Key in Redtail CRM

When trying to connect the RingCentral Unified Chrome extension to the Redtail CRM, I receive the error “Failed to get API Key.” I have verified that my credentials are correct. How do I connect successfully to Redtail?

8

11 hours ago

A

amurphyNew Participant

Unified CRM Extension

CRM extension is not using the correct hardware for my calls

Hi,My CRM extension is not using the correct hardware for my calls. It has my headset assigned in the settings and uses it to feed me audio but is not using the microphone for my audio back.i have a camera on my computer that has a microphone and it is overriding the settings to use that.i have uninstalled and reinstalled to no effect.No other app is having this issue. In fact the normal RingCentral app uses the headset fine.Please advise how i can resolve this.Alan

jonathan-wescoNew Member

Unified CRM Extension

Netsuite SuiteApp failed install "Validation failed Subsidiaries not enabled"

When attempting to install the RingCentral Unified CRM Extension SuiteApp in Netsuite the installation failed with the following error: “Validation Failed: Validation of account settings failed. An error occured during validation of Custom Objects against the account (customroles) Details: To install this SuiteCloud project, the SUBSIDIARIES feature must be enabled in the account. File: ~/Objects/customroles.xml (m24v029s1kfo5fecn5jo9)”The issue is that our account does not provide the ability to enable “Subsidiaries” using the below navigation.Setup > Company > Enable Features (as Administrator). On the Company subtab, in the ERP General section, check the Multi-Subsidiary Customer box and click Save.Upon contacting Netsuite support we were told that we needed a “One World” license to get the “subsidiaries” feature. See below response from Netsuite support:“The reason why it is failing as some of the SuiteApps has Prerequisites and may consist of Enabling a Certain Feature to b

1

12 hours ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

Webinar Q&A Unwrapped: All the Answers Missed from 'What's New in RingEX, October 2024

Hi everyone,Thank you for joining our "What's New in RingEX, October 2024" webinar today! We know that the webinar ended somewhat abruptly but we appreciate all your insightful questions.Because not every question was addressed during the live event, we’ve gathered them all! In this thread, we'll be posting answers to those unanswered questions in the comment section as soon as possible.If you have any additional questions or would like more clarification on something we discussed, feel free to post them here. Our team is here to provide the answers and help you stay informed about the latest updates.Thank you for being a part of our community!

9616

18 hours ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

Poll: Unleash Your Creativity with the New Audio and Video Messaging Feature! 📱

We’re thrilled to introduce an exciting new feature in the RingCentral App! You can now send audio and video messages to make your conversations more dynamic and fun! How will you unleash your creativity with this fantastic new tool? Share your choice in the poll, and let’s see how everyone plans to make their communication more engaging! 🎊

71

21 hours ago

S

Shinyview CleaningNew Participant

Admin Portal & Account Management

Porting my number

Hello everyone, I’ve tried many times to complete the TCR, but it keeps getting denied.I’d like to know how to request the porting of my number from RingCentral to another company.Can I do it through the website?Can I request it by email?Could you help me?

3

22 hours ago

A

AngelaHNew Member

RingEX: Phone, SMS, & Fax

SMS Text Templates: Are they shareable?

Are SMS text templates shareable between team members? We have a team of recruiters that would use the same messaging. If we create a template, can all have access to it? If so, what are the steps to do this?

1

22 hours ago

D

debra-killianNew Member

Video, Meetings, Webinar, Rooms, & RingCentral Events

Video Meetings

How long can I hold a video meeting without timing out?

DPenagosNew Member

RC Automations Get the Call status Answered, Unanswered and duration

Is there a way when creating the flows in RC Automator to get the status of the call like Answered, Unanswered, abandoned or duration of the call?

Newbie UserNew Participant

RingEX: Phone, SMS, & Fax

Forwarding calls to an external number

I cannot seem to be able to forward calls to an external number. I get the following message : “you cant forward calls to a number assigned to your account. To forward calls to another extension, please select the extension directly.” Note : the external number I am trying to forward to has been scheduled to be ported into RingCentral next week. Thanks

1

1 hour ago

S

sarah.bennettNew Participant

Unified CRM Extension

Failed to get API Key in Redtail CRM

When trying to connect the RingCentral Unified Chrome extension to the Redtail CRM, I receive the error “Failed to get API Key.” I have verified that my credentials are correct. How do I connect successfully to Redtail?

8

11 hours ago

A

amurphyNew Participant

Unified CRM Extension

CRM extension is not using the correct hardware for my calls

Hi,My CRM extension is not using the correct hardware for my calls. It has my headset assigned in the settings and uses it to feed me audio but is not using the microphone for my audio back.i have a camera on my computer that has a microphone and it is overriding the settings to use that.i have uninstalled and reinstalled to no effect.No other app is having this issue. In fact the normal RingCentral app uses the headset fine.Please advise how i can resolve this.Alan

jonathan-wescoNew Member

Unified CRM Extension

Netsuite SuiteApp failed install "Validation failed Subsidiaries not enabled"

When attempting to install the RingCentral Unified CRM Extension SuiteApp in Netsuite the installation failed with the following error: “Validation Failed: Validation of account settings failed. An error occured during validation of Custom Objects against the account (customroles) Details: To install this SuiteCloud project, the SUBSIDIARIES feature must be enabled in the account. File: ~/Objects/customroles.xml (m24v029s1kfo5fecn5jo9)”The issue is that our account does not provide the ability to enable “Subsidiaries” using the below navigation.Setup > Company > Enable Features (as Administrator). On the Company subtab, in the ERP General section, check the Multi-Subsidiary Customer box and click Save.Upon contacting Netsuite support we were told that we needed a “One World” license to get the “subsidiaries” feature. See below response from Netsuite support:“The reason why it is failing as some of the SuiteApps has Prerequisites and may consist of Enabling a Certain Feature to b

1

12 hours ago

S

Shinyview CleaningNew Participant

Admin Portal & Account Management

Porting my number

Hello everyone, I’ve tried many times to complete the TCR, but it keeps getting denied.I’d like to know how to request the porting of my number from RingCentral to another company.Can I do it through the website?Can I request it by email?Could you help me?

3

22 hours ago

A

AngelaHNew Member

RingEX: Phone, SMS, & Fax

SMS Text Templates: Are they shareable?

Are SMS text templates shareable between team members? We have a team of recruiters that would use the same messaging. If we create a template, can all have access to it? If so, what are the steps to do this?

1

22 hours ago

D

debra-killianNew Member

Video, Meetings, Webinar, Rooms, & RingCentral Events

Video Meetings

How long can I hold a video meeting without timing out?

1

22 hours ago

B

bb-2New Participant

Developer Platform, APIs, & Integrations

Authentik SAML

I have now spend multiple days trying to set up Authentik (goauthentik.io) as SAML IDP for RingCentral. No matter what config I try, I always end up with this error:"Sorry for the inconvenience. Please contact your administrator to provide the reference number below in order to find the corresponding error."Has anyone had success configuring SSO with Authentik?

Newbie UserNew Participant

RingEX: Phone, SMS, & Fax

Difference between direct number v's softphone v's company number

Hi Can you please explain the difference between direct number v’s softphone v’s company number? Thanks

2

N

1 day ago

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