Ideas Portal
Community Webinars
Knowledge Base
Groups

RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages

1 month ago

Welcome to the RingCentral Community

Ask questions, learn from others, and grow your expertise

Ask the Community

Start discussions, ask questions, get answers

Search the Knowledge base

Read product guides and how-to's

Submit an idea

Vote on product feature requests

Recent activity
Help others
Categories

D

dtran238New Member

Developer Platform, APIs, & Integrations

SCIM List Users not returning phoneNumbers when pulling multiple users

Hello,I’m trying to pull a list of users (https://developers.ringcentral.com/api-reference/SCIM/scimSearchViaGet2) with their phone numbers, however when the list contains multiple users, the phoneNumbers array is omitted. I found this post from a few years ago with a similar question https://community.ringcentral.com/developer-platform-apis-integrations-5/scim-search-list-users-does-not-return-phonenumbers-array-nor-simple-phonenumber-string-2611but it looks like Phong only tested it with a filter on a single user. Python code for pulling a single user (same result when using the filter param): queryParams = { 'startIndex': 2, 'count': 1 } rcsdk = SDK(CLIENT_ID, CLIENT_SECRET, SERVER_URL) platform = rcsdk.platform() try: platform.login( jwt= JWT_TOKEN ) except Exception as e: sys.exit("Unable to authenticate to platform: " + str(e)) response = platform.get('/scim/v2/Users', queryParams) print(response.text())Here is the response fo

WillyNew Participant

RingEX: Phone, SMS, & Fax

Recording

How to record a non phone presentation in clients home

MaishaNew Participant

RingEX: Phone, SMS, & Fax

voicemail

Good Afternoon allIs there a way to set up a greeting that gives callers the option to press 1 for English and 2 for Spanish and have the calls directed to a certain extension?

aveedotcomNew Participant

RingEX: Phone, SMS, & Fax

Screenshot of SMS opt-in consent language required

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

11

6 hours ago

P

Prophet6New Member

RingEX: Phone, SMS, & Fax

2 separate companies

I use the Ring Central for my current company and I'm starting a second job that also uses Ring Central for phone service. Can I have both companies set up to work on my smartphone simultaneously? I am the owner and admin for the first, but only an employee for the second.

Susan2153262010Inspiring

Analytics & Reporting

IVR Option Selection Report

I’m struggling to create a report in Analytics that shows the options that a caller selected when they entered an IVR. Any help would be greatly appreciated. Thank you

KarenYNew Member

RingEX: Phone, SMS, & Fax

Pause before paging over intercom

When our receptionist tries to page over the intercom, there is maybe a 30 second pause before she can page. Can that pause be removed? This is making it harder for her to page over the intercom quickly and get back to a incoming call.

badgepassjeffNew Participant

Unified CRM Extension

Issue creating contact in NetSuite, logs just show []..

We are testing this integration in NetSuite and are able to create phone calls but are failing with contact creation. The placeholder company was not created, I added it manually. Still failed. Permissions from rings documentation have been confirmed and are correct. We tried using the standard netsuite contact form and still get a failure. The error does not point to anything. Anyone had success?

1

8 hours ago

ByrneReeseProduct Manager

Unified CRM Extension

Welcome NetSuite to our growing list of CRM integrations

We are happy to announce the launch of our NetSuite integration powered by the Unified CRM extension, as well as to welcome NetSuite users to our growing community.By following our installation instructions customers can get started on their own in less than five minutes. And if anyone has any difficulty, please share your experience with the community so we can work together to get you up and running successfully.Feedback is what makes all betas successful. So we invite you to share your ideas with us. We want to learn how we can best integrate with your business’ usage of NetSuite so that it feels like a natural extension of that product. For example, one thing we have heard from customers is a desire to associate call logs with Sales Orders -- something we are now working on. Also, as with all beta products, we expect there to be some challenges here and there, but we are committed to getting all issues resolved to everyone's satisfaction. Please bare in mind, our new NetSuite integ

519

8 hours ago

ByrneReeseProduct Manager

Workflow Builder

How do I send an SMS from a call queue's phone number?

Sending an SMS on behalf of a call queue is not currently supported by Workflow Builder. If you need to send SMS messages from a call queue's direct number (or "DL"), you must create the call queue without having a call queue manager. The call queue must be set with unique email address and password and to send SMS from that call queue number, the app must be authenticated using the call queue's login credentials.Alternative solutionThe challenge in sending SMS from a call queue's phone number rests in the fact that you cannot send SMS from an extension that is not of type "User." In other words, only human beings can send SMS from phone numbers that are assigned to them. Knowing this, the solution should become relatively intuitive.First, you will need to reconfigure the call queue extension and re-assign the phone number to a User extension. Next, login to the RingCentral App as the user who you assigned the phone number to. Navigate to Settings > Phone > Call rules and voicema

dtran238New Member

Developer Platform, APIs, & Integrations

SCIM List Users not returning phoneNumbers when pulling multiple users

Hello,I’m trying to pull a list of users (https://developers.ringcentral.com/api-reference/SCIM/scimSearchViaGet2) with their phone numbers, however when the list contains multiple users, the phoneNumbers array is omitted. I found this post from a few years ago with a similar question https://community.ringcentral.com/developer-platform-apis-integrations-5/scim-search-list-users-does-not-return-phonenumbers-array-nor-simple-phonenumber-string-2611but it looks like Phong only tested it with a filter on a single user. Python code for pulling a single user (same result when using the filter param): queryParams = { 'startIndex': 2, 'count': 1 } rcsdk = SDK(CLIENT_ID, CLIENT_SECRET, SERVER_URL) platform = rcsdk.platform() try: platform.login( jwt= JWT_TOKEN ) except Exception as e: sys.exit("Unable to authenticate to platform: " + str(e)) response = platform.get('/scim/v2/Users', queryParams) print(response.text())Here is the response fo

WillyNew Participant

RingEX: Phone, SMS, & Fax

Recording

How to record a non phone presentation in clients home

aveedotcomNew Participant

RingEX: Phone, SMS, & Fax

Screenshot of SMS opt-in consent language required

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

11

6 hours ago

P

Prophet6New Member

RingEX: Phone, SMS, & Fax

2 separate companies

I use the Ring Central for my current company and I'm starting a second job that also uses Ring Central for phone service. Can I have both companies set up to work on my smartphone simultaneously? I am the owner and admin for the first, but only an employee for the second.

Susan2153262010Inspiring

Analytics & Reporting

IVR Option Selection Report

I’m struggling to create a report in Analytics that shows the options that a caller selected when they entered an IVR. Any help would be greatly appreciated. Thank you

KarenYNew Member

RingEX: Phone, SMS, & Fax

Pause before paging over intercom

When our receptionist tries to page over the intercom, there is maybe a 30 second pause before she can page. Can that pause be removed? This is making it harder for her to page over the intercom quickly and get back to a incoming call.

badgepassjeffNew Participant

Unified CRM Extension

Issue creating contact in NetSuite, logs just show []..

We are testing this integration in NetSuite and are able to create phone calls but are failing with contact creation. The placeholder company was not created, I added it manually. Still failed. Permissions from rings documentation have been confirmed and are correct. We tried using the standard netsuite contact form and still get a failure. The error does not point to anything. Anyone had success?

1

8 hours ago

P

P1pn33dsaudi0New Member

Contact Center & RingCX

Jabra Evolve2 85 Low audio on calls only

Using other wireless and wired headphones I have higher call audio volume in RC (web based). Set the Jabra Evolve2 85 as the output/input device for RC and set audio at 100% with no difference to call volume. System sounds and internet audio are all normal volume. The ring of an incoming call is normal, but the actual call volume is still very low. So just the RC is an issue. Any ideas to fix? TY

Amvd911New Member

RingEX: Phone, SMS, & Fax

RingCentral Numbers Show Up as Spam

How do I make my RC# not show up as spam when I call customers?

nbolton2021New Member

RingEX: Phone, SMS, & Fax

SMS in call queue

We want to port in a number from a cell phone that is primarily used for sms with customers with customers sending their orders. Currently the physical phone floats between several people in the office so we’d want to create a queue (I assume) and then have the people that use the physical phone currently be in that queue. The problem I see however is there does not seem to be a way to respond to SMS in the desktop app from a queue number or see SMS received by the queue number within the desktop app. Thoughts on how to get this done in a functional way?

0

N

3 days ago

Ask The Community

Ask questions, learn from others, and grow your expertise

Developer Platform, APIs, & Integrations

4474 Questions
10106 Replies

RingEX: Phone, SMS, & Fax

3458 Questions
7051 Replies

RingEX: Team Messaging, Calendar, & Tasks

207 Questions
399 Replies

Video, Meetings, Webinar, Rooms, & RingCentral Events

560 Questions
1234 Replies

Admin Portal & Account Management

637 Questions
1105 Replies

Analytics & Reporting

149 Questions
248 Replies

Contact Center & RingCX

66 Questions
72 Replies

RingSense AI

2 Questions
3 Replies

Community Announcements

-

News & Announcements

265 Questions
78 Replies

Getting Started

5 Questions
1 Reply

Community Events Calendar

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Knowledge Base
Create a Case Online
RingCentral University
System Status

Top 5 Contributors

Earn points by commenting and answering questions.

Love RingCentral?

Sign up to be a RingCentral Advocate!

Welcome to the RingCentral Community

Discover the latest happenings:

Connect RingCentral

App Gallery

Connect RingCentral to your favorite tools with 300+ prebuilt integrations

Workflow Builder

Create your own custom automations using templates or drag and drop workflows

Developer APIs

Build custom integrations to meet your unique business needs with 500+ APIs

Need more help?

Contact support

Contact our support team and we'll be happy to help you get up and running!

RingCentral University

Complete courses and master all RingCentral products!

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login with SSO

Login with SAML2 Login with openidconnect

Login to the community

Login with SSO

Login with SAML2 Login with openidconnect

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK