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8 days ago

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Mary-Community_ModeratorCommunity Manager

News & Announcements

🎉 Fun Friday Poll: If Your Calendar Could Talk, What Would It Say? 🎉

Happy Friday, RingCentral Community! 🥳 It’s that time again—our Fun Friday Poll is here to help you wrap up the week with a smile! 😄We’ve all been there, staring at our packed calendars wondering how they manage to fill up so fast. But if your calendar had a voice of its own, what do you think it would say? 🤔 Vote below and let us know which one fits your current schedule! Share your answer and feel free to add a little commentary if your calendar’s got more to say! 😆Let’s hear it, community! 📢 What’s your calendar telling you today?

51

34 minutes ago

J

jonathan-elliottNew Participant

Developer Platform, APIs, & Integrations

Number format for external shared directory

I cannot upload an external shared directory CSV file.The number filed must be provided in full-length format including '+' sign, country code, area code and local number parts.I have tried the following formats +1-XXX-XXX-XXXX, +1-(XXX) XXX-XXXX, +1 (XXX) XXX-XXXX and they do not work.Any suggestions?

2

57 minutes ago

K

kutbuddinNew Participant

Developer Platform, APIs, & Integrations

Loan Account Number mapping.

This question may be a little ambiguous, but for call centers leveraging RingEx(pro) as the telephony mechanism. Where can additional metadata be pulled in from? Is this something that can be stored/entered in while a call is going on in ringcentral itself or this information is always stored in CRM and can only be leveraged using the CRM API’s.For Example:If a call center is using ringcentral with salesforce as the CRM. Will salesforce API be responsible for providing additional metadata associated with a call?

tyler-4New Participant

RingEX: Phone, SMS, & Fax

TCR campaign declined

Our campaign was just declined. The campaign registration is geared towards marketing SMS messages. We do not send any marketing SMS messages to our client. We ONLY text clients when they text us first. How are we supposed to get a campaign approved when it asks us for specific opt in wording that we send to clients? They opt in by texting us first and we therefore respond. That's it. I don't understand how this is supposed to work and it's completely ruining small business SMS.

12

17 hours ago

M

mcbPEEPLNew Participant

RingEX: Phone, SMS, & Fax

TCR Registration Escalation, Support, and Guidance

Who do I escalate my TCR registration (re)submission to? The chatBot does not seem to be armed with any useful information. We have resubmitted for maybe 4th time. Is it better to delete and start over with new submission, or is our latest submission going to be reviewed? Is there an SLA to review? Prior rejections came wiethin 2 days. This round has been crickets for about 8 business days.I’m sure I am not the first to talk about the importance of text for business. Sure, requirements are heightened to root out spam, and enforce more privacy policies, but we could all use some more guidance on how to pass this test. I take mobile numbers from a web form. That seem to be my problem, where I can’t meet the requirements, and there is no guidance for what passes as sufficient notice to the www submitter.

3

17 hours ago

C

Customsteve2New Member

RingEX: Phone, SMS, & Fax

LOOKING FOR CODES TO FORWORD, TRANSFER AND RECORD ON POLY OBI302

I would like to have a print out of phone codes like(#123- transfer to voice mail) on a desk phone connected to a Polycom OBi302. pressing #1 will get you extension 1.

tina-4New Participant

RingEX: Phone, SMS, & Fax

Can I block a fax number?

Is it possible to block a fax number? I receive anywhere from two to twenty a day. We are receiving order confirmations from a vendor and have asked them to stop numerous times. They transitioned to a new program and they can not figure out where the box is to uncheck this oition. They said it’s an anomaly because they can not figure it out. Please advise how to block this fax number from incoming faxes. Thank you

3

22 hours ago

T

Tony2402623020Participating Frequently

RingEX: Phone, SMS, & Fax

Snom PA1

Has anyone ever connected a Snom PA1 SIP paging adapter to be used with an existing overhead paging system with their Ring Central account? Is the PA1 device compatible with RC and if so what type of license is required?

AndrewR-THGNew Participant

Contact Center & RingCX

How to upload voicemail prompts for InContact call center

Hello,We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where/how do I choose to use the new prompts?

aveedotcomNew Participant

RingEX: Phone, SMS, & Fax

Screenshot of SMS opt-in consent language required

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

jonathan-elliottNew Participant

Developer Platform, APIs, & Integrations

Number format for external shared directory

I cannot upload an external shared directory CSV file.The number filed must be provided in full-length format including '+' sign, country code, area code and local number parts.I have tried the following formats +1-XXX-XXX-XXXX, +1-(XXX) XXX-XXXX, +1 (XXX) XXX-XXXX and they do not work.Any suggestions?

2

57 minutes ago

K

kutbuddinNew Participant

Developer Platform, APIs, & Integrations

Loan Account Number mapping.

This question may be a little ambiguous, but for call centers leveraging RingEx(pro) as the telephony mechanism. Where can additional metadata be pulled in from? Is this something that can be stored/entered in while a call is going on in ringcentral itself or this information is always stored in CRM and can only be leveraged using the CRM API’s.For Example:If a call center is using ringcentral with salesforce as the CRM. Will salesforce API be responsible for providing additional metadata associated with a call?

tyler-4New Participant

RingEX: Phone, SMS, & Fax

TCR campaign declined

Our campaign was just declined. The campaign registration is geared towards marketing SMS messages. We do not send any marketing SMS messages to our client. We ONLY text clients when they text us first. How are we supposed to get a campaign approved when it asks us for specific opt in wording that we send to clients? They opt in by texting us first and we therefore respond. That's it. I don't understand how this is supposed to work and it's completely ruining small business SMS.

12

17 hours ago

M

mcbPEEPLNew Participant

RingEX: Phone, SMS, & Fax

TCR Registration Escalation, Support, and Guidance

Who do I escalate my TCR registration (re)submission to? The chatBot does not seem to be armed with any useful information. We have resubmitted for maybe 4th time. Is it better to delete and start over with new submission, or is our latest submission going to be reviewed? Is there an SLA to review? Prior rejections came wiethin 2 days. This round has been crickets for about 8 business days.I’m sure I am not the first to talk about the importance of text for business. Sure, requirements are heightened to root out spam, and enforce more privacy policies, but we could all use some more guidance on how to pass this test. I take mobile numbers from a web form. That seem to be my problem, where I can’t meet the requirements, and there is no guidance for what passes as sufficient notice to the www submitter.

3

17 hours ago

C

Customsteve2New Member

RingEX: Phone, SMS, & Fax

LOOKING FOR CODES TO FORWORD, TRANSFER AND RECORD ON POLY OBI302

I would like to have a print out of phone codes like(#123- transfer to voice mail) on a desk phone connected to a Polycom OBi302. pressing #1 will get you extension 1.

Tony2402623020Participating Frequently

RingEX: Phone, SMS, & Fax

Snom PA1

Has anyone ever connected a Snom PA1 SIP paging adapter to be used with an existing overhead paging system with their Ring Central account? Is the PA1 device compatible with RC and if so what type of license is required?

AndrewR-THGNew Participant

Contact Center & RingCX

How to upload voicemail prompts for InContact call center

Hello,We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where/how do I choose to use the new prompts?

aveedotcomNew Participant

RingEX: Phone, SMS, & Fax

Screenshot of SMS opt-in consent language required

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

ShayitsNew Participant

RingEX: Phone, SMS, & Fax

first caller gets muted when a second call comes in

we have an employee that whenever they’re on a call, and a second call comes in, the employee stops hearing the first caller until the second call stops ringing (no ringing sound).i have tested that with her for quite some time. she is using the desktop app, and when she gets a call everything is okay, but when she is on an active call and someone calls her, she will stop hearing the person on the other side, until a few seconds after the the second caller hangs up.while being on the call with her, i have called from several different numbers, both RC and external, and every time i saw her RC get an incoming call, she we stop hearing me.

1

1 day ago

H

hoonkangNew Participant

Developer Platform, APIs, & Integrations

Trying to access number inventory via API

Hi.I am working on an internal tool for my company to be able to onboard employees into ringcentral. I am able to create the users, but now I want to be able to assign them a number from the number inventory. I am able to successfully make the calls to reassign numbers but was wondering if there was a way to access the phone numbers in the inventory via the API? I want grab this data to be able to parse for specific area codes and then use the ids in the call to reassign numbers.All I see in the documentation is a way to get the phone numbers attached to an extension. Is the number inventory an extension as well? If so where can i find its ID?Thanks,Hoon

2

1 day ago

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