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Get Ready for Our Live Advanced Support AMA Webinar – Ask Anything About RingEX!

13 days ago

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A

Amerika360New Participant

RingEX: Phone, SMS, & Fax

Change users name in Ring Video

How do you change a users name in video call. The information on the sight is from four years ago and is no longer relevant.

0

A

5 hours ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

Get Ready for Our Live Advanced Support AMA Webinar – Ask Anything About RingEX!

Do you have a RingCentral question that’s puzzling you? Or maybe you want to connect with the top experts and learn their best tips and tricks? We’ve got just the thing for you! Whether you're a seasoned pro or new to our platform, this is your chance to get answers to your burning questions directly from the experts. Join us for an Advanced Support AMA session featuring RingCentral’s Global Enterprise Technical Enablement Manager, Ben Pintilie!📅 Date: September 19, 2024🕒 Time: 2:00 PM ET | 17:00 UK | 10:00 AM MT📍 Register: https://w.ringcentral.com/register/03c2cd31/4e12eadd/index.html?utm_source=1799772147 What’s an AMA?AMA stands for "Ask Me Anything" — it’s a live, interactive session where you can engage with our experts. Ask about new features, best practices, troubleshooting tips, or anything else you’re curious about! What to Expect:Engage with Experts: Connect with Ben Pintilie and other top RingCentral experts for the latest insights and advice. Get Real-Time Answers: Get

1552

9 hours ago

M

mcbPEEPLNew Participant

RingEX: Phone, SMS, & Fax

TCR Registration Escalation, Support, and Guidance

Who do I escalate my TCR registration (re)submission to? The chatBot does not seem to be armed with any useful information. We have resubmitted for maybe 4th time. Is it better to delete and start over with new submission, or is our latest submission going to be reviewed? Is there an SLA to review? Prior rejections came wiethin 2 days. This round has been crickets for about 8 business days.I’m sure I am not the first to talk about the importance of text for business. Sure, requirements are heightened to root out spam, and enforce more privacy policies, but we could all use some more guidance on how to pass this test. I take mobile numbers from a web form. That seem to be my problem, where I can’t meet the requirements, and there is no guidance for what passes as sufficient notice to the www submitter.

14

10 hours ago

A

amtraNew Participant

Developer Platform, APIs, & Integrations

Integration of RingCentral User Provisioning via Entra ID with SCIM and Attribute Mapping

Hi! We have just acquired RingCentral through the Vodafone UC subscription, and we would like to automatically create new users in RingCentral using Entra ID. The users currently do not exist in RingCentral. Additionally, we would like to pass attributes such as extension numbers, as well as the area code and the actual phone number, through Entra ID.We have already set up SCIM via the Enterprise App according to the documentation.I have seen that it's possible to create an extension with a softphone, which I have done, and provisioning via the Entra Enterprise App worked on-demand. However, my goal is to avoid manually creating extensions beforehand and then having to reassign phone numbers or extensions afterward.What is the best approach to fully automate this process?Thanks!

1

13 hours ago

K

Ken62635370023New Participant

RingEX: Phone, SMS, & Fax

Not receiving VISA or Bank verification SMS on my Ring Central

Hi there,When I try to log into my bank (TD Bank Canada) or use my TD credit card online, I am asked to provide an SMS PIN code, which I have setup to be sent to my Ring Central phone number. I do not receive them.I also have my Ring Central number setup for Amazon, and the same thing happens, when they try to send me a verification code, it does not reach me.I am sending and receiving text from all other numbers both locally and internationally.Is there a reason that certain services cannot send SMS to Ring Central? And is there anything I can do about that?Thanks in advance for any advice you can give.Cheers,Ken

4

15 hours ago

B

bbatteNew Member

RingEX: Phone, SMS, & Fax

all phones not ringing

incoming calls for all phones is forwarding to voicemail without ringing. service status doesn’t show anything down.

Jessica H.Community Manager

News & Announcements

Upcoming Service Notice: 2/15/2020

02-15-202010:00 PM PT - 04:00 AM PTMandatory disaster recovery testing will be performed on our San Jose Data Center on Saturday, February 15, 2020. This activity will simulate an outage that will trigger the failover protocols for the data center. This will help measure the service recovery of the failover process and identify new issues that need to be fixed.The following services will be impacted:Core Services 3 minutesRC Meetings 3 minutesContact Center 3 minutesRingCentral App 3 minutesService Web no impactNon-voice services (Fax out, messages, etc.) no impactFor RingCentral Meetings, PSTN participants will need to reconnect after testing is completed.Email communication will be sent on February 03, 2020 to admins of accounts that may be affected.

WytechNew Participant

Developer Platform, APIs, & Integrations

RingCentral failover process id Nodes goes down?

RingCentral has anything formal that shows or documents the failover process if one of the nodes goes down?

Susan2153262010Inspiring

Analytics & Reporting

External Transferred Queue Calls - Call Result Abandoned

We are working with a third party company to handle overflow calls. I have setup an external transfer within a call queue based off of the wait time. In reviewing the calls in Performance Reports each time the call is externally transferred it is showing a call result of Abandoned. Is this a queue setup issue or normal behavior? Thank you

jonathan-elliottNew Participant

Developer Platform, APIs, & Integrations

Number format for external shared directory

I cannot upload an external shared directory CSV file.The number filed must be provided in full-length format including '+' sign, country code, area code and local number parts.I have tried the following formats +1-XXX-XXX-XXXX, +1-(XXX) XXX-XXXX, +1 (XXX) XXX-XXXX and they do not work.Any suggestions?

Amerika360New Participant

RingEX: Phone, SMS, & Fax

Change users name in Ring Video

How do you change a users name in video call. The information on the sight is from four years ago and is no longer relevant.

mcbPEEPLNew Participant

RingEX: Phone, SMS, & Fax

TCR Registration Escalation, Support, and Guidance

Who do I escalate my TCR registration (re)submission to? The chatBot does not seem to be armed with any useful information. We have resubmitted for maybe 4th time. Is it better to delete and start over with new submission, or is our latest submission going to be reviewed? Is there an SLA to review? Prior rejections came wiethin 2 days. This round has been crickets for about 8 business days.I’m sure I am not the first to talk about the importance of text for business. Sure, requirements are heightened to root out spam, and enforce more privacy policies, but we could all use some more guidance on how to pass this test. I take mobile numbers from a web form. That seem to be my problem, where I can’t meet the requirements, and there is no guidance for what passes as sufficient notice to the www submitter.

14

10 hours ago

A

amtraNew Participant

Developer Platform, APIs, & Integrations

Integration of RingCentral User Provisioning via Entra ID with SCIM and Attribute Mapping

Hi! We have just acquired RingCentral through the Vodafone UC subscription, and we would like to automatically create new users in RingCentral using Entra ID. The users currently do not exist in RingCentral. Additionally, we would like to pass attributes such as extension numbers, as well as the area code and the actual phone number, through Entra ID.We have already set up SCIM via the Enterprise App according to the documentation.I have seen that it's possible to create an extension with a softphone, which I have done, and provisioning via the Entra Enterprise App worked on-demand. However, my goal is to avoid manually creating extensions beforehand and then having to reassign phone numbers or extensions afterward.What is the best approach to fully automate this process?Thanks!

1

13 hours ago

K

Ken62635370023New Participant

RingEX: Phone, SMS, & Fax

Not receiving VISA or Bank verification SMS on my Ring Central

Hi there,When I try to log into my bank (TD Bank Canada) or use my TD credit card online, I am asked to provide an SMS PIN code, which I have setup to be sent to my Ring Central phone number. I do not receive them.I also have my Ring Central number setup for Amazon, and the same thing happens, when they try to send me a verification code, it does not reach me.I am sending and receiving text from all other numbers both locally and internationally.Is there a reason that certain services cannot send SMS to Ring Central? And is there anything I can do about that?Thanks in advance for any advice you can give.Cheers,Ken

4

15 hours ago

B

bbatteNew Member

RingEX: Phone, SMS, & Fax

all phones not ringing

incoming calls for all phones is forwarding to voicemail without ringing. service status doesn’t show anything down.

Susan2153262010Inspiring

Analytics & Reporting

External Transferred Queue Calls - Call Result Abandoned

We are working with a third party company to handle overflow calls. I have setup an external transfer within a call queue based off of the wait time. In reviewing the calls in Performance Reports each time the call is externally transferred it is showing a call result of Abandoned. Is this a queue setup issue or normal behavior? Thank you

jonathan-elliottNew Participant

Developer Platform, APIs, & Integrations

Number format for external shared directory

I cannot upload an external shared directory CSV file.The number filed must be provided in full-length format including '+' sign, country code, area code and local number parts.I have tried the following formats +1-XXX-XXX-XXXX, +1-(XXX) XXX-XXXX, +1 (XXX) XXX-XXXX and they do not work.Any suggestions?

clint-tateNew Participant

RingEX: Phone, SMS, & Fax

We want to share contacts to all company users

Our users add contacts to the phone app but it would be very helpful to share these as they are our customers details. Like a Global address list

GPMBNew Participant

RingEX: Phone, SMS, & Fax

TCR Registration Issues

I have continuously gotten denied, paid multiple fees due to the denials and now I’m being prompted that:Opt-Out language missing from sample messages Compliant privacy policy is required on website.What does this even mean? there is no guidance on this on RingCentral’s website. This is dumb - If you’re denied - you shouldn’t get charged time and time again to re-submit.

1

1 day ago

K

kutbuddinParticipating Frequently

Developer Platform, APIs, & Integrations

Loan Account Number mapping.

This question may be a little ambiguous, but for call centers leveraging RingEx(pro) as the telephony mechanism. Where can additional metadata be pulled in from? Is this something that can be stored/entered in while a call is going on in ringcentral itself or this information is always stored in CRM and can only be leveraged using the CRM API’s.For Example:If a call center is using ringcentral with salesforce as the CRM. Will salesforce API be responsible for providing additional metadata associated with a call?

4

1 day ago

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