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4 days ago

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C

CSTCNew Participant

RingEX: Phone, SMS, & Fax

SMS configuration works when tested in the automator, but won't work in real world.

I have a message auto-reply built inside of the automator to send an SMS reply when anyone sends an SMS message containing a certain keyword to our main phone number (successcully registered TCS and campaign) and when I test it from the automator “test” button it works great. Then when I enable it and try the exact same steps no auto-reply happens. I don’t know where else to look or what else to try.. PLEASE HELP! The company is losing patience with the process and has threatened to look to other solutions. I would very much prefer to not do that and start all over.

sunelwalNew Member

Unified CRM Extension

Do you support multiple users/logins in the Pipedrive integration?

I am having serious problems with the app. If I log into Pipedrive and connect to my RingCentral number, it asks me to uninstall / install the app on the Pipedrive marketplace. When I do that, it kicks out my coworker from their Pipedrive / RingCentral account and asks them to uninstall/install the app again in the marketplace.This will keep happening. I have 3 Pipedrive logins and 3 RingCentral phone lines, how do I connect all of them?

1

16 hours ago

D

davidsanicoNew Member

RingEX: Team Messaging, Calendar, & Tasks

Newly assigned Primary Phone number could not make an outside domestic call?

Why is my newly assigned Primary Phone number could not make an outside domestic call? also it has no device attached to it like Ring Central Phone App.

3

17 hours ago

M

mercerwestNew Participant

Admin Portal & Account Management

Day/Month/Year vs Month/Day/Year Settings?

Texts and calls in the inbox show up as Day/Month/YearThis has thrown some reps off here in USA :)Is there any way to change time logs to Month/Day/Year?

2

17 hours ago

S

Susan2153262010Inspiring

Admin Portal & Account Management

Call Queue to External Number

We have hired an outside company that will be an overflow to several call queues. If the call isn’t picked up by a call queue member within 20 seconds the call will be forwarded to an external number. The only place that I can find a setting to forward to an external number is during afterhours. Am I missing something or is there another way around this? Any input would be appreciated. Thank you

tyler-4New Participant

RingEX: Phone, SMS, & Fax

TCR campaign declined

Our campaign was just declined. The campaign registration is geared towards marketing SMS messages. We do not send any marketing SMS messages to our client. We ONLY text clients when they text us first. How are we supposed to get a campaign approved when it asks us for specific opt in wording that we send to clients? They opt in by texting us first and we therefore respond. That's it. I don't understand how this is supposed to work and it's completely ruining small business SMS.

10

18 hours ago

S

sgalloacimdsNew Participant

RingEX: Phone, SMS, & Fax

TCR Denial

Our TCR has been denied 2x now. Do you have direct person for us to work with to get approval? We are doing our diligence to be in compliance with no help and support. Our campaign is not unsolicited We are replying to a request.

6

18 hours ago

E

ebillsNew Participant

RingEX: Phone, SMS, & Fax

Campaign Registration Issues

We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We've had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don't send out mass messages, or sell the info. We include the boiler plate "text STOP to Opt-out at anytime" in our initial text messages. Has anyone else had similar struggle

7

18 hours ago

Mary-Community_ModeratorCommunity Manager

RingEX: Phone, SMS, & Fax

TCR Best Practices Resource

We know TCR can be difficult to navigate, but our TCR team pulled together this TCR best practices deck and we're sharing it here to make sure you have support at your finger tips. TCR SMS - Customer Best Practices Should you have any questions or need further clarification, please don't hesitate to drop a comment below! 👇

2098

18 hours ago

I

idjw915New Participant

RingEX: Phone, SMS, & Fax

Missed Calls are missing.

Two days ago (8/27/24), three of our VVX Polycom 410 phones all have their Missed Calls displaying “No Records.”The App displays the missing calls, but we need the phone to display it as well as several different individuals use the phone, but not the App.We have restarted the phones, and have resynced them through the web portal. Does anyone know how to restore this functionality to our phones?

3

20 hours ago

C

CSTCNew Participant

RingEX: Phone, SMS, & Fax

SMS configuration works when tested in the automator, but won't work in real world.

I have a message auto-reply built inside of the automator to send an SMS reply when anyone sends an SMS message containing a certain keyword to our main phone number (successcully registered TCS and campaign) and when I test it from the automator “test” button it works great. Then when I enable it and try the exact same steps no auto-reply happens. I don’t know where else to look or what else to try.. PLEASE HELP! The company is losing patience with the process and has threatened to look to other solutions. I would very much prefer to not do that and start all over.

sunelwalNew Member

Unified CRM Extension

Do you support multiple users/logins in the Pipedrive integration?

I am having serious problems with the app. If I log into Pipedrive and connect to my RingCentral number, it asks me to uninstall / install the app on the Pipedrive marketplace. When I do that, it kicks out my coworker from their Pipedrive / RingCentral account and asks them to uninstall/install the app again in the marketplace.This will keep happening. I have 3 Pipedrive logins and 3 RingCentral phone lines, how do I connect all of them?

1

16 hours ago

D

davidsanicoNew Member

RingEX: Team Messaging, Calendar, & Tasks

Newly assigned Primary Phone number could not make an outside domestic call?

Why is my newly assigned Primary Phone number could not make an outside domestic call? also it has no device attached to it like Ring Central Phone App.

3

17 hours ago

M

mercerwestNew Participant

Admin Portal & Account Management

Day/Month/Year vs Month/Day/Year Settings?

Texts and calls in the inbox show up as Day/Month/YearThis has thrown some reps off here in USA :)Is there any way to change time logs to Month/Day/Year?

2

17 hours ago

T

tyler-4New Participant

RingEX: Phone, SMS, & Fax

TCR campaign declined

Our campaign was just declined. The campaign registration is geared towards marketing SMS messages. We do not send any marketing SMS messages to our client. We ONLY text clients when they text us first. How are we supposed to get a campaign approved when it asks us for specific opt in wording that we send to clients? They opt in by texting us first and we therefore respond. That's it. I don't understand how this is supposed to work and it's completely ruining small business SMS.

10

18 hours ago

E

ebillsNew Participant

RingEX: Phone, SMS, & Fax

Campaign Registration Issues

We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We've had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don't send out mass messages, or sell the info. We include the boiler plate "text STOP to Opt-out at anytime" in our initial text messages. Has anyone else had similar struggle

7

18 hours ago

I

idjw915New Participant

RingEX: Phone, SMS, & Fax

Missed Calls are missing.

Two days ago (8/27/24), three of our VVX Polycom 410 phones all have their Missed Calls displaying “No Records.”The App displays the missing calls, but we need the phone to display it as well as several different individuals use the phone, but not the App.We have restarted the phones, and have resynced them through the web portal. Does anyone know how to restore this functionality to our phones?

3

20 hours ago

A

aveedotcomNew Participant

RingEX: Phone, SMS, & Fax

Screenshot of SMS opt-in consent language required

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

1

21 hours ago

M

MDAGUMANNew Participant

RingEX: Phone, SMS, & Fax

This redirect failed because URL blocked.

Whenever I try to log in I get this error “This redirect failed because URL blocked. Please contact our support.”

1

21 hours ago

C

ccraigNew Participant

Unified CRM Extension

How do I remove call logs as events with the Insightly & RingCentral integration?

The Insightly/RingCentral integration currently logs phone calls as past events that show up on a users calendar. While building this out, I realized that 40+ calls a day for a user will render the calendar as virtually inoperable as it is bogged down by call logs. Is there a way to stop Insightly from posting the call log to the calendar while still allowing it to show under the "activity" tab of the respective lead?The one flaw I have found with the most recent integration between RingCentral and Insightly is that calls are logged as past events within Insightly. While this is a good thing, those past calls are listed on the calendar as an event. When 40 calls are made a day, the calendar gets to jumbled where it makes it virtually inoperable. Is there a way to stop the call logs being posted to the calendar?

1

21 hours ago

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