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RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages

1 month ago

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amurphyNew Participant

Unified CRM Extension

CRM extension is not using the correct hardware for my calls

Hi,My CRM extension is not using the correct hardware for my calls. It has my headset assigned in the settings and uses it to feed me audio but is not using the microphone for my audio back.i have a camera on my computer that has a microphone and it is overriding the settings to use that.i have uninstalled and reinstalled to no effect.No other app is having this issue. In fact the normal RingCentral app uses the headset fine.Please advise how i can resolve this.Alan

2

A

55 minutes ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

Webinar Q&A Unwrapped: All the Answers Missed from 'What's New in RingEX, October 2024

Hi everyone,Thank you for joining our "What's New in RingEX, October 2024" webinar today! We know that the webinar ended somewhat abruptly but we appreciate all your insightful questions.Because not every question was addressed during the live event, we’ve gathered them all! In this thread, we'll be posting answers to those unanswered questions in the comment section as soon as possible.If you have any additional questions or would like more clarification on something we discussed, feel free to post them here. Our team is here to provide the answers and help you stay informed about the latest updates.Thank you for being a part of our community!

Mikey67New Participant

RingEX: Phone, SMS, & Fax

Mobile App contacts out of sync with company contacts

HiWe have users who are reporting their RC mobile app and RC desktop app are out of sync with the RC company directory(what I see in the Admin console).The mobile app is still showing "dead" users with no way to re-sync with the main company directory to get the latest company address book.The Desktop app lists a mixture of existing, new(added in the last few days) and staff who have been removed from the Admin console and no longer active.Thoughts?ThanksMike

lyno1234567New Participant

RingEX: Team Messaging, Calendar, & Tasks

Outlook Contacts in Categories won't sync with RingCentral

Our organisation’s Outlook contacts are organised into two categories: Clients and Suppliers. It seems RingCentral will only sync contacts that are NOT categorised. How can we fix this?

Cassandra - NWSNew Member

News & Announcements

Google

Will we be able to connect Ring’s Video Meetings to Google Calendar in the no so far off future? We are Google Workspace users. Love what you’re doing with Ring--thank you!!

cfoster1222New Member

Analytics & Reporting

Report of minutes used by number

Is there a way we can run a report to get a breakdown of minutes used by phone number particularly our toll-free numbers.

0

C

10 hours ago

ByrneReeseProduct Manager

Workflow Builder

How do I send an SMS from a call queue's phone number?

Sending an SMS on behalf of a call queue is not currently supported by Workflow Builder. If you need to send SMS messages from a call queue's direct number (or "DL"), you must create the call queue without having a call queue manager. The call queue must be set with unique email address and password and to send SMS from that call queue number, the app must be authenticated using the call queue's login credentials.Alternative solutionThe challenge in sending SMS from a call queue's phone number rests in the fact that you cannot send SMS from an extension that is not of type "User." In other words, only human beings can send SMS from phone numbers that are assigned to them. Knowing this, the solution should become relatively intuitive.First, you will need to reconfigure the call queue extension and re-assign the phone number to a User extension. Next, login to the RingCentral App as the user who you assigned the phone number to. Navigate to Settings > Phone > Call rules and voicema

DynamicsPowerUserNew Participant

Developer Platform, APIs, & Integrations

RingCentral is creating duplicate phone call records for inbound and outbound calls

RingCentral creates duplicate Phone Call Records in our CRM Microsoft Dynamics. It can be outbound, or inbound. One of the duplicate records will have a recording url attached to it. And another, not always owned by the person who answered the call, will have the call note mapped to the description field of an entirely different duplicate. The duplicates with have a duration of 0 minutes usually but recently they are NULL for duration. We had suspicions that it was related to a phone call record being created with every ring as it bounced through the cascade of available agents, however this doesn’t make sense in the context of outbound calls. The amount of duplicates can be 3-10 duplicate records and now has become even worse as the ‘mapped’ description could be in any of the duplicates created, without rhyme or reason. Has another customer experienced this?

ALBornNew Participant

RingEX: Phone, SMS, & Fax

Macro buttons within text

Hi,So, I’m basically looking for a possible option to see if we can text certain clients giving them an option to have us contact them if it’s something they’re interested in.For instance (just an example):Hey, we’ve got a great sale going on right now and we wanted to know if you’d like (insert person’s name here) to give you a call back about your options. If you would, press the button and someone will get back to you soon....and then have a button inserted in the text, that if the customer/client pushed, a notification would be sent via email or text back to the number we set up within the button to call the number that the push came from.Does this sound like something that could be done within the options we have currently on the messaging/texting capabilities via RingCentral? Thanks

sarah.bennettNew Participant

Unified CRM Extension

Failed to get API Key in Redtail CRM

When trying to connect the RingCentral Unified Chrome extension to the Redtail CRM, I receive the error “Failed to get API Key.” I have verified that my credentials are correct. How do I connect successfully to Redtail?

7

14 hours ago

A

amurphyNew Participant

Unified CRM Extension

CRM extension is not using the correct hardware for my calls

Hi,My CRM extension is not using the correct hardware for my calls. It has my headset assigned in the settings and uses it to feed me audio but is not using the microphone for my audio back.i have a camera on my computer that has a microphone and it is overriding the settings to use that.i have uninstalled and reinstalled to no effect.No other app is having this issue. In fact the normal RingCentral app uses the headset fine.Please advise how i can resolve this.Alan

Mikey67New Participant

RingEX: Phone, SMS, & Fax

Mobile App contacts out of sync with company contacts

HiWe have users who are reporting their RC mobile app and RC desktop app are out of sync with the RC company directory(what I see in the Admin console).The mobile app is still showing "dead" users with no way to re-sync with the main company directory to get the latest company address book.The Desktop app lists a mixture of existing, new(added in the last few days) and staff who have been removed from the Admin console and no longer active.Thoughts?ThanksMike

lyno1234567New Participant

RingEX: Team Messaging, Calendar, & Tasks

Outlook Contacts in Categories won't sync with RingCentral

Our organisation’s Outlook contacts are organised into two categories: Clients and Suppliers. It seems RingCentral will only sync contacts that are NOT categorised. How can we fix this?

Cassandra - NWSNew Member

News & Announcements

Google

Will we be able to connect Ring’s Video Meetings to Google Calendar in the no so far off future? We are Google Workspace users. Love what you’re doing with Ring--thank you!!

cfoster1222New Member

Analytics & Reporting

Report of minutes used by number

Is there a way we can run a report to get a breakdown of minutes used by phone number particularly our toll-free numbers.

DynamicsPowerUserNew Participant

Developer Platform, APIs, & Integrations

RingCentral is creating duplicate phone call records for inbound and outbound calls

RingCentral creates duplicate Phone Call Records in our CRM Microsoft Dynamics. It can be outbound, or inbound. One of the duplicate records will have a recording url attached to it. And another, not always owned by the person who answered the call, will have the call note mapped to the description field of an entirely different duplicate. The duplicates with have a duration of 0 minutes usually but recently they are NULL for duration. We had suspicions that it was related to a phone call record being created with every ring as it bounced through the cascade of available agents, however this doesn’t make sense in the context of outbound calls. The amount of duplicates can be 3-10 duplicate records and now has become even worse as the ‘mapped’ description could be in any of the duplicates created, without rhyme or reason. Has another customer experienced this?

ALBornNew Participant

RingEX: Phone, SMS, & Fax

Macro buttons within text

Hi,So, I’m basically looking for a possible option to see if we can text certain clients giving them an option to have us contact them if it’s something they’re interested in.For instance (just an example):Hey, we’ve got a great sale going on right now and we wanted to know if you’d like (insert person’s name here) to give you a call back about your options. If you would, press the button and someone will get back to you soon....and then have a button inserted in the text, that if the customer/client pushed, a notification would be sent via email or text back to the number we set up within the button to call the number that the push came from.Does this sound like something that could be done within the options we have currently on the messaging/texting capabilities via RingCentral? Thanks

sarah.bennettNew Participant

Unified CRM Extension

Failed to get API Key in Redtail CRM

When trying to connect the RingCentral Unified Chrome extension to the Redtail CRM, I receive the error “Failed to get API Key.” I have verified that my credentials are correct. How do I connect successfully to Redtail?

7

14 hours ago

E

ESmithNew Member

Developer Platform, APIs, & Integrations

Error Logging into RingCentral in Salesforce

We have an issue that is happening sporadically to multiple users. They will try to log in to RingCentral in Salesforce and get two error messages saying “Cannot connect to the server. Please retry later” and “Login failed due to internal errors. Please try again later”. The users are using Chrome. They can have the issue with Chrome, but if they use Incognito mode it will work, and it worked on Microsoft Edge, but will still give errors using Chrome (non-incognito mode). They may get the errors for a couple days, then it will work fine, then the next day it happens again.I have been working with support for over two weeks now and they don’t have an answer yet. Is anyone else having this issue, or HAD this issue and figured out a resolution?I appreciate any and all help!

BOEITNew Member

Developer Platform, APIs, & Integrations

Online Status Outlook

Hello everyone, is it possible to display the status of colleagues next to the email address in Outlook, similar to Teams? I know that you have to adjust it in regedit, but what are the correct entries?Thank you in advance

0

B

21 hours ago

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