Ideas Portal
Community Webinars
Knowledge Base
Groups

RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages

1 month ago

Welcome to the RingCentral Community

Ask questions, learn from others, and grow your expertise

Ask the Community

Start discussions, ask questions, get answers

Search the Knowledge base

Read product guides and how-to's

Submit an idea

Vote on product feature requests

Recent activity
Help others
Categories

Mary-Community_ModeratorCommunity Manager

News & Announcements

Webinar Q&A Unwrapped: All the Answers Missed from 'What's New in RingEX, October 2024

Hi everyone,Thank you for joining our "What's New in RingEX, October 2024" webinar today! We know that the webinar ended somewhat abruptly but we appreciate all your insightful questions.Because not every question was addressed during the live event, we’ve gathered them all! In this thread, we'll be posting answers to those unanswered questions in the comment section as soon as possible.If you have any additional questions or would like more clarification on something we discussed, feel free to post them here. Our team is here to provide the answers and help you stay informed about the latest updates.Thank you for being a part of our community!

8916

1 hour ago

J

jonathan-wescoNew Member

Unified CRM Extension

Netsuite SuiteApp failed install "Validation failed Subsidiaries not enabled "

When attempting to install the RingCentral Unified CRM Extension SuiteApp in Netsuite the installation failed with the following error: “Validation Failed: Validation of account settings failed. An error occured during validation of Custom Objects against the account (customroles) Details: To install this SuiteCloud project, the SUBSIDIARIES feature must be enabled in the account. File: ~/Objects/customroles.xml (m24v029s1kfo5fecn5jo9)”The issue is that our account does not provide the ability to enable “Subsidiaries” using the below navigation.Setup > Company > Enable Features (as Administrator). On the Company subtab, in the ERP General section, check the Multi-Subsidiary Customer box and click Save.Upon contacting Netsuite support we were told that we needed a “One World” license to get the “subsidiaries” feature. See below response from Netsuite support:“The reason why it is failing as some of the SuiteApps has Prerequisites and may consist of Enabling a Certain Feature to b

0

J

4 hours ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

Poll: Unleash Your Creativity with the New Audio and Video Messaging Feature! 📱

We’re thrilled to introduce an exciting new feature in the RingCentral App! You can now send audio and video messages to make your conversations more dynamic and fun! How will you unleash your creativity with this fantastic new tool? Share your choice in the poll, and let’s see how everyone plans to make their communication more engaging! 🎊

71

4 hours ago

S

Shinyview CleaningNew Participant

Admin Portal & Account Management

Porting my number

Hello everyone, I’ve tried many times to complete the TCR, but it keeps getting denied.I’d like to know how to request the porting of my number from RingCentral to another company.Can I do it through the website?Can I request it by email?Could you help me?

3

5 hours ago

A

AngelaHNew Member

RingEX: Phone, SMS, & Fax

SMS Text Templates: Are they shareable?

Are SMS text templates shareable between team members? We have a team of recruiters that would use the same messaging. If we create a template, can all have access to it? If so, what are the steps to do this?

1

5 hours ago

D

debra-killianNew Member

Video, Meetings, Webinar, Rooms, & RingCentral Events

Video Meetings

How long can I hold a video meeting without timing out?

1

5 hours ago

B

bb-2New Participant

Developer Platform, APIs, & Integrations

Authentik SAML

I have now spend multiple days trying to set up Authentik (goauthentik.io) as SAML IDP for RingCentral. No matter what config I try, I always end up with this error:"Sorry for the inconvenience. Please contact your administrator to provide the reference number below in order to find the corresponding error."Has anyone had success configuring SSO with Authentik?

Newbie UserNew Participant

RingEX: Phone, SMS, & Fax

Forwarding calls to an external number

I cannot seem to be able to forward calls to an external number. I get the following message : “you cant forward calls to a number assigned to your account. To forward calls to another extension, please select the extension directly.” Note : the external number I am trying to forward to has been scheduled to be ported into RingCentral next week. Thanks

Newbie UserNew Participant

RingEX: Phone, SMS, & Fax

Difference between direct number v's softphone v's company number

Hi Can you please explain the difference between direct number v’s softphone v’s company number? Thanks

amurphyNew Participant

Unified CRM Extension

CRM extension is not using the correct hardware for my calls

Hi,My CRM extension is not using the correct hardware for my calls. It has my headset assigned in the settings and uses it to feed me audio but is not using the microphone for my audio back.i have a camera on my computer that has a microphone and it is overriding the settings to use that.i have uninstalled and reinstalled to no effect.No other app is having this issue. In fact the normal RingCentral app uses the headset fine.Please advise how i can resolve this.Alan

jonathan-wescoNew Member

Unified CRM Extension

Netsuite SuiteApp failed install "Validation failed Subsidiaries not enabled "

When attempting to install the RingCentral Unified CRM Extension SuiteApp in Netsuite the installation failed with the following error: “Validation Failed: Validation of account settings failed. An error occured during validation of Custom Objects against the account (customroles) Details: To install this SuiteCloud project, the SUBSIDIARIES feature must be enabled in the account. File: ~/Objects/customroles.xml (m24v029s1kfo5fecn5jo9)”The issue is that our account does not provide the ability to enable “Subsidiaries” using the below navigation.Setup > Company > Enable Features (as Administrator). On the Company subtab, in the ERP General section, check the Multi-Subsidiary Customer box and click Save.Upon contacting Netsuite support we were told that we needed a “One World” license to get the “subsidiaries” feature. See below response from Netsuite support:“The reason why it is failing as some of the SuiteApps has Prerequisites and may consist of Enabling a Certain Feature to b

Shinyview CleaningNew Participant

Admin Portal & Account Management

Porting my number

Hello everyone, I’ve tried many times to complete the TCR, but it keeps getting denied.I’d like to know how to request the porting of my number from RingCentral to another company.Can I do it through the website?Can I request it by email?Could you help me?

3

5 hours ago

A

AngelaHNew Member

RingEX: Phone, SMS, & Fax

SMS Text Templates: Are they shareable?

Are SMS text templates shareable between team members? We have a team of recruiters that would use the same messaging. If we create a template, can all have access to it? If so, what are the steps to do this?

1

5 hours ago

D

debra-killianNew Member

Video, Meetings, Webinar, Rooms, & RingCentral Events

Video Meetings

How long can I hold a video meeting without timing out?

1

5 hours ago

B

bb-2New Participant

Developer Platform, APIs, & Integrations

Authentik SAML

I have now spend multiple days trying to set up Authentik (goauthentik.io) as SAML IDP for RingCentral. No matter what config I try, I always end up with this error:"Sorry for the inconvenience. Please contact your administrator to provide the reference number below in order to find the corresponding error."Has anyone had success configuring SSO with Authentik?

Newbie UserNew Participant

RingEX: Phone, SMS, & Fax

Forwarding calls to an external number

I cannot seem to be able to forward calls to an external number. I get the following message : “you cant forward calls to a number assigned to your account. To forward calls to another extension, please select the extension directly.” Note : the external number I am trying to forward to has been scheduled to be ported into RingCentral next week. Thanks

Newbie UserNew Participant

RingEX: Phone, SMS, & Fax

Difference between direct number v's softphone v's company number

Hi Can you please explain the difference between direct number v’s softphone v’s company number? Thanks

amurphyNew Participant

Unified CRM Extension

CRM extension is not using the correct hardware for my calls

Hi,My CRM extension is not using the correct hardware for my calls. It has my headset assigned in the settings and uses it to feed me audio but is not using the microphone for my audio back.i have a camera on my computer that has a microphone and it is overriding the settings to use that.i have uninstalled and reinstalled to no effect.No other app is having this issue. In fact the normal RingCentral app uses the headset fine.Please advise how i can resolve this.Alan

Mikey67New Participant

RingEX: Phone, SMS, & Fax

Mobile App contacts out of sync with company contacts

HiWe have users who are reporting their RC mobile app and RC desktop app are out of sync with the RC company directory(what I see in the Admin console).The mobile app is still showing "dead" users with no way to re-sync with the main company directory to get the latest company address book.The Desktop app lists a mixture of existing, new(added in the last few days) and staff who have been removed from the Admin console and no longer active.Thoughts?ThanksMike

lyno1234567New Participant

RingEX: Team Messaging, Calendar, & Tasks

Outlook Contacts in Categories won't sync with RingCentral

Our organisation’s Outlook contacts are organised into two categories: Clients and Suppliers. It seems RingCentral will only sync contacts that are NOT categorised. How can we fix this?

0

L

18 hours ago

Ask The Community

Ask questions, learn from others, and grow your expertise

Developer Platform, APIs, & Integrations

4479 Questions
10109 Replies

RingEX: Phone, SMS, & Fax

3467 Questions
7065 Replies

RingEX: Team Messaging, Calendar, & Tasks

208 Questions
399 Replies

Video, Meetings, Webinar, Rooms, & RingCentral Events

562 Questions
1235 Replies

Admin Portal & Account Management

638 Questions
1110 Replies

Analytics & Reporting

151 Questions
248 Replies

Contact Center & RingCX

66 Questions
72 Replies

RingSense AI

2 Questions
3 Replies

Community Announcements

-

News & Announcements

270 Questions
98 Replies

Getting Started

5 Questions
1 Reply

Community Events Calendar

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Knowledge Base
Create a Case Online
RingCentral University
System Status

Top 5 Contributors

Earn points by commenting and answering questions.

Love RingCentral?

Sign up to be a RingCentral Advocate!

Welcome to the RingCentral Community

Discover the latest happenings:

Connect RingCentral

App Gallery

Connect RingCentral to your favorite tools with 300+ prebuilt integrations

Workflow Builder

Create your own custom automations using templates or drag and drop workflows

Developer APIs

Build custom integrations to meet your unique business needs with 500+ APIs

Need more help?

Contact support

Contact our support team and we'll be happy to help you get up and running!

RingCentral University

Complete courses and master all RingCentral products!

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login with SSO

Login with SAML2 Login with openidconnect

Login to the community

Login with SSO

Login with SAML2 Login with openidconnect

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK