Need Poly ATA Manual Config help

 We had this issue a few moons ago - the doc has the fields we had to update to get ours working - and still working today for printing/faxing.  Yes, if we plug in a handset, we do get dialtone on the OBI.

The firmware update might be different at this time.

Let me know if you have any other issues.

• Joe

Joe, thanks for the info, that is a lot of good information that I can use, however, I only have the OBi300, not 302 and the auto provisioning seems like it would be incorrect. I was attempting to manually configure the Poly and looking for just the right place to put the SIP server address, the port number, the outbound proxy info, the “User Name” (which is the phone number), Password, and Authentication ID (which is the 802 bla bla number) from the device SIP setup and provision.

There seems to be multiple locations to insert everything and of course the names of the RingCentral credentials does not match anything in the Poly box.

I seem to be playing a match game, Poly name and field with the correct RingCentral name to match.

Thanks again for the cheat sheet, I will keep changing and testing to see if I can get the right combination to get it to register.

Please review these screenshots to assist with the manual configuration of your device.

Crystal, you are fantastic!!!

That did it, I could not figure out the combo of fields verses the names in RingCentral.

Thank you very very much

Now, I am having the same issue as the Cisco 192 units I tested, when you call the ATA phone, answer it, talk for a bit and then the outside caller hangs up, the ATA phone hangs up, but goes off hook again like it wants to make a phone call and never hangs back up. If the ATA phone hangs up first, the call drops and everything is normal, it is only is the outside caller hangs up first. Tech support told me that is just the way it works with RingCentral, but I did not buy that because that port (ATA phone) can never be used again unless you go off hook and back on hook.

Any thoughts on that or has anybody seen that happening before?

That is two manufacture devices doing the same thing so I have to believe it is something within the RingCentral settings.