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Learn the latest on RingCentral and the Community.

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Jann MateoCommunity Manager

published in News & Announcements

Missed the “RingCentral SMS Solutions” webinar? Watch the recording and unlock the power of SMS for your business

Thank you everyone who joined our recent webinar “RingCentral SMS Solutions” We had a fantastic turnout and some excellent questions. If you couldn't make it and want to know what you missed, then you’ve come to the right place! View the recording and see how to unlock the power of SMS for your business: RingCentral SMS Solutions We’ve also prepared articles and links that will help you in your SMS journey with RingCentral:Enhanced Business SMS All-in-one business texting service Frost & Sullivan recognizes RingCentral as a Frost Radar™ Leader for Global CPaaS in 2023 Saving Lives Society Popular SMS integrations Workflow Builder What was your favorite part of the webinar? How are you using RingCentral's SMS features to connect with your customers? Share your thoughts, tips, and questions in the comments below! We love hearing from you and seeing the creative ways you use our platform. If you have a question that wasn't answered during the live session, don’t worry, we’ll get the a

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1 day ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Did You Know? Our New RingEX Call Queue Course Just Dropped!

We’ve got some good news from RingCentral University! I’m happy to announce that Using Call Queues for RingEX training is now available. It is a brand new course which is entirely dedicated to this powerful feature! Mastering your call queues is one of the most effective ways to ensure your customers always have an amazing experience. No more missed opportunities because a well-configured call queue is a total game-changer in making sure every single call reaches the right person, especially when handling high call volumes. Become a total pro in just about 17 minutes! Learn everything, including: What a call queue is: The basics and why they are so essential for your business. How to create a call queue: A simple, step-by-step guide to get you started. How to configure queue settings: Learn to customize call handling, add music, and set up your queues like a pro! If you’re now ready to level up your RingEX skills on how to handle calls perfectly, click the link below, and jump right in

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2 days ago

Jann MateoCommunity Manager

published in News & Announcements

Ready to Revolutionize Your Meetings? Join Our RingVideo Webinar!

Are you tired of juggling multiple apps for different types of meetings? Imagine a video suite under one vendor that handles everything from quick team syncs to massive company-wide town halls. That's what RingVideo: AI-Powered Video Collaboration is all about.Join us for an exclusive webinar and discover how to simplify your video stack, boost productivity, and make every meeting more effective.🗓 Date: September 25, 2025🕒 Time: 9 AM PST | 10am MST | 12pm EST📍 Where: RingVideo: AI-Powered Video Collaboration Suite, September 25, 2025What We'll Cover:One Platform for Everything: Learn how RingVideo's complete portfolio—including Meetings, Town Halls, Rooms, and Webinars/Events—streamlines your workflows and eliminates the complexity of multiple tools. The Power of Consolidation: See how moving your video collaboration to RingCentral can reduce IT headaches and optimize your budget. A Peek at the Future: Get an insider's look at our latest features, like AI recaps that summarize your

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4 days ago

Jann MateoCommunity Manager

published in News & Announcements

RingCentral's "What's New" Webinars Gets a Fresh Look: Introducing RingEX Unlocked and RingCX Unlocked!

We are excited to announce a fresh new look for our "What's New" webinar series! We're renaming it RingEX Unlocked and RingCX Unlocked. These sessions are designed to keep you on the cutting edge of innovation, giving you a look at the latest and upcoming enhancements to take your business communications to the next level. Whether you're a long-time user or just getting started, these webinars are the perfect opportunity to see what's new, ask questions, and learn how to get the most out of your RingCentral products. RingEX Unlocked! 🌟Join us for our RingEX Unlocked webinar to get an inside look at the new features and updates for RingEX.When: September 23, 2025, at 11am PT | 2pm ET Where: Register now to save your spot: RingEX Unlocked - September 2025 RingCX Unlocked! 🌟Discover the latest innovations for your contact center with the RingCX Unlocked webinar.When: September 30, 2025, at 11am PT | 2pm ET Where: Register now to save your spot: RingCX Unlocked - September 2025 Can't mak

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8 days ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Master the Basics of RingEX Setup with RingCentral University

Hey everyone! We’ve been keeping an eye on what’s trending in the Community, and basic settings for admins & users are at the top of the list! That’s why we recommend checking out RingCentral University’s training courses. They cover everything you need to get up to speed fast! For Admins: RingEX Essential Setup and IntroductionAre you an admin responsible for setting up and managing your organization's RingEX accounts? Our RingEX Admin: Introduction and Essential Setup course is perfect for you!This training will guide you through all the fundamental steps to ensure a smooth and efficient setup. You'll learn how to:Configure company-wide settings Manage user profiles and extensions Set up call handling rules Control security and permissionsGet started now and become a RingEX master admin!➡️ Access the Admin Course Here: RingEX Admin: Introduction and Essential Setup For Users: Getting Started with RingEXNew to RingEX or want to make sure you're using all the features effectively?

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16 days ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

RingCentral is Ready for INBOUND 2025!

If you're heading to INBOUND this year, be sure to swing by and visit us! We're at booth #66, and we'd love to show you how RingCentral is using AI to change the way businesses communicate. We've got interactive experiences, and some friendly faces ready to chat. When: September 3 - 5, 2025Where: Moscone Center, San Francisco, CA What is INBOUND?It's an annual conference hosted by HubSpot that brings together professionals from marketing, sales, and customer service to discuss the latest trends, strategies, and technologies in the inbound business philosophy. It's a place for learning, networking, and getting inspired by thought leaders. Learn more at https://www.inbound.com/ Here’s a sneak peek of what to expect from us at INBOUND:Interactive Activations: Dive into our solutions firsthand and see our AI tools in action. Our team of experts will be on-site to answer your questions and show you how to streamline your workflow. Meet & Greet with a Guru: Don't miss your chance to meet

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21 days ago

Jann MateoCommunity Manager

published in News & Announcements

Unlock the Power of SMS for your Business: Join us in an exclusive webinar!

Do you know SMS has a 98% open rate compared to just 20% for email? The best part? SMS is already included in your RingEX subscription! We’d like to invite you our “RingCentral SMS Solutions” webinar this coming September 10, 2025 at 11 AM PT | 2 PM PT and discover how RingCentral's SMS solution helps you engage customers and partners on their preferred channel with texting features designed for higher customer engagement.Register here: RingCentral SMS Solution You'll learn how to:Lower costs and expand your reach with cost-effective messaging Manage all your business texts with ease using our unified platform Drive immediate customer responses with professional SMS capabilities Perfect for business owners, customer services teams, and anyone looking to improve their customer communication efficiency!See you there!

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21 days ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Lost in the RingCentral Lingo? ⚙️ Process & Impact Distinctions Explained! (Final Part)

Welcome to the final installment of our "Lost in the RingCentral Lingo" series! We've come a long way, from decoding core reports to diving into granular metrics. Now, it's time to zoom out and look at the bigger picture: the distinctions that shed light on how your operations are running and their overall impact on your service delivery.Let's wrap up our journey and get a handle on the key terms that keep your engine running smoothly! 🏁 ⚙️ Process & Impact Distinctions: Keeping Your Engine Running Smoothly!These terms help you understand the "how" and "why" behind your operational efficiency.Agent Schedule Adherence VS Occupancy RateAgent Schedule Adherence (⏰ On Time, Every Time): Measures if your agents are following their work schedules—logged in when they should be, on break when planned. It’s all about discipline and sticking to the plan. Occupancy Rate (🏃‍♀️ How Busy Are They?): Measures how much time agents spend actively handling calls or doing related post-call work, c

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22 days ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

RingCX keeps getting better! Watch the August 2025 ‘What’s New’ Recording & See What’s Coming!

Thank you to all that joined us in the “What’s New in RingCX, August 21, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are some highlights from the webinar that are to look out for!Announcement AI for RingCX RingCX User Experience AI Conversation Intelligence for RingCX RingCX Analytics Platform and Integrations Summary If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: What’s New in RingCX, August 21, 2025Presentation deck: What's New in RingCX August 2025 presentation deckYou can also view recordings of previous webinars here.

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23 days ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Missed Our "What's New in RingEX" August 19, 2025 Webinar? Watch the Replay and Explore Key Resources to Stay Up-To-Date with the Latest Features!

Thank you to all that joined us in our ever exciting What’s New in RingEX last August 19th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing! Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are the things that we’re highlighted in the session: Announcements AI for RingEX RingEX User Experience RingEX Admin RingEX Global RingCentral Events Hardware Platforms and Integrations SummaryWe understand that not everyone could attend the webinar, but don’t worry because we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here! Presentation dec

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23 days ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Discover What’s New in RingEX: August 2025 Feature Update Webinar

We’re excited to invite you to another “What’s New in RingEX” webinar this coming August 19, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication. 🗓 Date: August 19, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you’re an admin, a user, or simply curious about what’s coming next for RingEX, this is your chance to get the inside scoop and stay ahead of the curve. Be sure to mark your calendar and join us!

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23 days ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Lost in the RingCentral Lingo? 📊 Granularity & Nuance Explained! (Part 3)

Our "Lost in the RingCentral Lingo" series continues! This week, we're building on what we learned about Agent & Performance metrics with a deep dive into the most granular details of your reporting.This time, we're talking about Granularity & Nuance, the subtle yet crucial distinctions that help you move beyond basic metrics to truly understand what's happening with your calls. Let's peel back the data layers together! 📊 Granularity & Nuance: Peeling Back the Data Layers!Sometimes, a single number isn't enough. These distinctions help you get a clearer, more detailed picture!# Voicemail VS % Voicemail# Voicemail (Count): Just the raw number of times someone left a voicemail. % Voicemail (Proportion): The percentage of all calls that ended up in voicemail. This is often more insightful, as it highlights the rate of voicemails, which is crucial when call volumes fluctuate.The RingEX vs. RingCX Difference:RingEX: Both the count and percentage are available as KPIs in the Ana

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29 days ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

🎉 Weekend Warm-up: Your RingCentral Admin Power-Up! What's Your Admin Superpower?

Happy Thursday, RingCentral Community!The weekend is on the horizon, and it's time for our 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips all aimed at continually improving RingCentral for you!This week, let's give a shout-out to the heroes behind the scenes: the RingCentral administrators! You’re the ones who keep the lights on and the lines connected. If you could pick ONE feature in the Admin Portal that gives you your ultimate admin superpower, the one that saves you the most time or solves the biggest headaches, what would it be?

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1 month ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Discover What’s New in RingCX - August 21, 2025

Get ready for our “What’s New in RingCX – August 2025” webinar! 🚀 We’ll walk you through the newest updates and upcoming features that will make managing your business communications easier and more efficient. 🗓 Date: August 21, 2025🕒 Time: 9 AM PST | 10 AM MST | 12 PM EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you’re managing, using, or exploring RingCX, this is your moment to get ahead. Save the date , and we’ll see you there! 🚀

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1 month ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Lost in the RingCentral Lingo? 🤓 Analytics & Reporting Edition! (Part 2)

Hey RingCentral Community! 👋Welcome back to our "Lost in the RingCentral Lingo" series! In our last post, we decoded some core reporting distinctions. (Catch up here!) This time, we're putting the spotlight on your most valuable asset: your team! We'll break down the key terms that help you measure agent performance and understand how efficiently your customer interactions are handled. 🚀Let's dive into some common lingo and explore how it applies to both RingEX and RingCX, complete with the official RingCentral Support Articles to back it all up! 🧑‍💻 Agent & Performance Distinctions: Unlocking Your Team's Potential!These terms are your best friends for understanding how your team is performing and how efficiently your customer interactions are handled.Average Speed of Answer (ASA) VS Average Handle Time (AHT)ASA (🏃 How Fast You Pick Up): Measures how quickly calls are answered—specifically, the time from the first ring to the "hello!" It's all about your team's responsiveness.

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1 month ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Missed Our "What's New in RingEX" July 24, 2025 Webinar? Watch the Replay and Explore Key Resources to Stay Up-To-Date with the Latest Features!

Thank you to all that joined us in our ever exciting What’s New in RingEX last July 24th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Announcements AI for RingEX RingEX User Experience RingSense AI SummaryWe understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here! Presentation deck: Click here to view!For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any other questions that you would like to be answered, feel free to drop them down below and we’ll get back to you with the answers.

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1 month ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Lost in the RingCentral Lingo? 🤓 Analytics & Reporting Edition! (Part 1)Tutorial

Hey RingCentral Community Superstars! 👋Guess what? We're back for another round of "Lost in the RingCentral Lingo"! Remember how we tackled some common RC terms last time? (Refresh your memory here!)This time, we're diving headfirst into the exciting (and sometimes dizzying) world of Analytics and Reporting. Think of it as your secret weapon to truly understand what's buzzing in your business from call volumes to customer happiness! 📈Whether you're rockin' RingEX for everyday team comms or running a bustling RingCX contact center, making sense of those metrics is key. So, grab a coffee ☕ (or your beverage of choice) and let's clear up some common confusions with our fun "VS." guide!____________________________________________________________________________________🔍 Core Reporting Distinctions: Your Data's Grand Tour!Let's understand the different "flavors" of data you can explore in your RingCentral Analytics Portal.Historical Reporting VS Real-time ReportingHistorical Reporting (�

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1 month ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Weekend Warm-up Recap: Your Meeting Magic Secrets Are Revealed! 🎉

Happy Tuesday, RingCentral Community!We hope you had a fantastic weekend. Let's dive into the results of our 'Weekend Warm-up' poll, where we asked about your favorite non-AI meeting magic!It seems like there's no single meeting superpower, but rather a powerful trifecta! Here's how you voted:The "Effortless Scheduler" (33%): You love the magic of setting up meetings with a few clicks from your calendar. The "Recording Replayer" (33%): Capturing every detail of a meeting to revisit later is a huge priority. The "Always-Connected Creator" (33%): The freedom to seamlessly join or host meetings from any device is a game-changer.The results are in a three-way tie! It’s clear that our community values these three things equally: starting a meeting without friction, preserving its content, and the flexibility to connect from anywhere. This is incredibly valuable feedback for us. What We LearnedIt's fascinating to see these three features tie for the top spot. While we didn’t get votes for th

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1 month ago

Jann MateoCommunity Manager

published in News & Announcements

RingCX keeps getting better! Watch the July 2025 ‘What’s New’ Recording & See What’s Coming!

Thank you to all that joined us in the “What’s New in RingCX, July 29, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder!Here are some highlights from the webinar that are to look out for!Announcement AI for RingCX RingCX User Experience RingCX Digital Experience AI Quality Management for RingCX RingCX Admin RingCX Analytics SummaryIf you weren't able to attend, don’t worry– we’ve got you covered! You can view the recording and the presentation deck with the link below and stay on top of what’s new with RingCX! Recording: What’s New in RingCX, July 29, 2025Presentation deck: What's New in RingCX July 2025 presentation deckYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com.

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1 month ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

🎉 Weekend Warm-up: Beyond the AI – What's Your RingCentral Meeting Magic? 🪄✨

Hello again RingCentral Community!The weekend is almost here, and we're closing out July with another exciting 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!Last week, you crowned the "Meeting Mind-Reader" as your favorite AI superpower, showing just how much meeting efficiency matters! This week, let's go beyond the AI and talk about the other awesome ways RingCentral helps you host or join truly magical meetings. What's the ONE non-AI RingCentral feature that makes your meetings smoother, more productive, or just plain better?

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1 month ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Discover What’s New in RingEX: July 2025 Feature Update Webinar

We’re excited to invite you to another “What’s New in RingEX” webinar this coming July 24, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication. 🗓 Date: July 24, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts

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1 month ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Discover What’s New in RingCX - July 29, 2025

We’re thrilled to invite you to another “What’s New in RingCX - July 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingCX that will help you streamline your business communication. 🗓 Date: July 29, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

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1 month ago

Mike StoweCommunity Manager

published in News & Announcements

Important SMS registration update for Public Companies

Due to new industry requirements, all Public Companies (traded on a stock market) utilizing SMS must take additional steps to verify their brand.This includes:Using a corporate email address tied to the brand Verifying the email address through an emailed link If your brand does not have a corporate email (e.g. a Gmail address or IT firm address), please do not update the brand directly. Please log in and update your information via this form.Once your brand is updated, a representative from RingCentral will reach out to inform you of the next steps. If your brand does have a valid corporate email, please visit the SMS Brand registration page to see if your brand displays a “warning” icon. If it does, click the warning icon to send the verification email. After receiving the email and clicking the link, you will be asked to confirm some additional contact information. Once completed, your brand will be verified and no further action is needed unless contacted by a representative.

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1 month ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Weekend Warm-up Recap: You've Crowned Your AI Superpower! The Results Are In!

Happy Tuesday, RingCentral Community! We hope you had a fantastic weekend. We're still buzzing from the incredible response to last week's 'Weekend Warm-up' poll: "Unleash Your Inner AI Hero! What's Your RingCentral AI Superpower?"You voted, and the results clearly show a champion emerging in the AI arena!Here's how you picked your ultimate AI sidekick:The "Meeting Mind-Reader" (AI Meeting Summaries / Highlights): 67% The Overwhelming Favorite! It's clear that getting sparkling summaries, action items, and highlight reels from your video meetings is a massive win for productivity. Saying goodbye to rewatching meetings is a dream come true for most of you! The "Conversation Catalyst" (AI Call Notes / Live Transcription): 33% A strong second place! Many of you value the ability to ditch manual note-taking and auto-capture every detail from your calls. Focusing purely on the conversation is a powerful advantage. The "Global Guru & Message Maestro" (AI Messaging & Translation): 0

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1 month ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

🎉 Weekend Warm-up: Unleash Your Inner AI Hero! What's Your RingCentral AI Superpower? 🚀🤖✨

Happy Thursday, RingCentral Community! The weekend's calling, and it's time for our 'Weekend Warm-up' to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you! This week, we're diving headfirst into the super-smart world of AI features available in RingCentral! Imagine having an intelligent co-pilot for your calls, messages, and meetings. AI is here to make your workday sparkle! If you could pick ONE AI feature in RingCentral to be your ultimate, everyday superpower – the one that transforms your workflow from 'meh' to 'marvelous' – which would it be?

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