News & Announcements

We’re thrilled to invite you to another “RingCX Unlocked” webinar this coming March 26, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: March 26, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where:

Come and join us for another “RingEX Unlocked” webinar this coming March 24, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication. 🗓 Date: March 24, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!

Attention RingCX Innovators! Ready to take your expertise to the next level? We are officially launching the RingCX Admin Certification Course! This is your deep dive into mastering the platform, optimizing customer journeys, and becoming a certified leader in the CX space. When you complete the course, you won't just walk away with new skills. You will automatically earn the Official RingCX Certification Badge on your profile! This badge is a prestigious addition to your profile and ties directly into our brand-new Community VIBE Gamification system. While you are earning your certification, you are also earning the points needed to climb from The First Step all the way to RingCentral VIBE Royalty!Enroll in the RingCX Certification Course

Hello Community! Our community thrives on your participation and knowledge sharing, and it’s time to turn that energy into an official journey. We are thrilled to announce our new Community Gamification system and the RingCentral Community VIBE Ladder! VIBE stands for Valuable Interactions & Beneficial Engagement. It’s the heartbeat of our community. Now, every helpful action you take (from answering a question to sharing a tip) helps you climb toward greatness.  The Ascent: Your Official

Are you ready to dive into the past, present, and future of the RingCentral Communications Platform? We are thrilled to invite you to our Developer Meetup, where we’ll explore how our platform has evolved and where it’s headed next!🗓 Date: March 18, 2026🕒 Time: 10 AM PT | 1 PM ET📍 Where: Register here!What We'll Cover:RingCentral 2025 Year in Review: Byrne Rees

Thank you to all that joined us in the “RingCX Unlocked - February 26, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!AI for RingCX RingWEM

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! Our Customer Care team enjoyed showcasing the newest features, and it was a pleasure hosting our special guests for those exciting RingVideo updates. The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AI for RingEX

Thank you to all that joined us in the “Choosing the Right RingCentral & Microsoft Teams Integration” webinar last February 24, 2026! We had a blast in providing a clear breakdown of all RingEX Integration options compatible with the standards Microsoft 365 licensing and sharing the best sharing the best integration path for you!Couldn't make it to the webinar? No problem! We’ve rounded up all the essential resources and the full replay right here. Whether you're leaning toward Direct Routing or the Embedded App, these tools will help you choose the best

Let’s start the new year with learning more about what’s new and what’s coming in RingEX! Come and join us for another “RingEX Unlocked” webinar this coming February 25, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: February 25, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where:

We would like to thank everyone that joined us last February 12, 2026, on our “Turn Every Conversation into Insights with RingCentral ACE" webinar, where our customer care team explored how RingCentral ACE Integrates seamlessly into your existing operations, enabling your team to be more effective and delivering exceptional experiences for your customers.  Don't worry if you couldn't make it to the live event—we’ve got you covered. You can now access the full replay and download the slide deck to start unlocking your growth potential today! Recording:

We’ve all been in a complicated relationship with our software. You’re trying to help a customer, but you’re stuck in a messy love triangle between a messaging app, a video platform, and a separate phone system.This Valentine’s Day, it’s time to stop settling for 'it's complicated.' Here is why a unified workspace is the ultimate workplace match.1. No More App-Switching FatigueThe average worker toggles between apps over 1,000 times a day. That’s not just distracting. It’s exhausting. The RingCentral app

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming February 26, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: February 26, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where:

Are your Microsoft Teams users asking for more from their calling experience? When it comes to enterprise-grade telephony, "one size" rarely fits all. Whether your priority is maintaining your current Microsoft 365 license structure or providing power users with advanced analytics and SMS, choosing the right integration is critical for a successful rollout.On February 24, 2026, our product experts are hosting a deep dive into the RingCentral for Microsoft Teams ecosystem. We’ll show you exactly how to select the best integration path to seamlessly set up an enterprise-calling experience. 🗓 Date:

A huge shoutout and thank you to all that joined us in the “Explore the Evolution of App Connect” webinar last January 29, 2026, where Byrne talked about App Connect 2.0 and dived into the groundbreaking New Developer Framework! The chat and Q&A were energetic and you’re all wonderful!We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Explore the Evolution of App Connect – January 29, 2026

Can you believe we’re already closing out the first month of 2026? Time flies when the community is this active! But before we flip the calendar to February, we wanted to pause and recognize the heart of this community. While every one of you contributes to the fabric of this group, three individuals truly embodied the spirit of "giving back" throughout 2025. Please join us in celebrating our 2025 Members of the Year: Joe Cache  – Member since December 2020

Thank you to all that joined us in unlocking new and upcoming features in RingEX! Where our customer care team shared the latest features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Key session highlights:What We Unlocked in 2025 AI for RingEX

Thank you to all that joined us in the “RingCX Unlocked - January 22, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!What we Unlocked in 2025 AI for RingCX

For RingCentral users, the HubSpot integration is a powerful start—but the real ROI happens when your team moves from "using a tool" to "mastering a workflow." Join us for an exclusive webinar introducing RingCentral AI Receptionist (AIR) and how it can be seamlessly integrated with HubSpot. Event details:🗓 Date: January 27, 2026🕒Time: 11 AM PST | 12pm MST | 2pm EST📍Where:

Ready to save time and master your tools? Dive into our expert guide to RingCentral success. Whether you’re a seasoned pro or just getting started, there is a wealth of tools at your fingertips designed to simplify your workflow. To help you get the most out of your experience, we’ve rounded up five powerhouse resources that will turn you into a RingCentral expert in no time. Check out these resources and unlock your RingCentral account’s full potential! 🎓 RingCentral University: Master the Platform at Your Own PaceThink of RingCentral University as your personal masterclass. It’s packed with free, self-paced training modules tailored to your specific role—whether you're an end-user or an IT admin

We’re thrilled to invite you to another “RingCX Unlocked” webinar this coming January 22, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: January 22, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST | 7pm GMT📍 Where:

As we move into 2026, it is time to highlight the new and innovative features that transformed how we work over the past year. In 2025, RingCentral moved beyond being just a "phone system" to becoming an AI-first powerhouse.From saving hours in meetings to making sure no lead ever goes unanswered, these are the standout features that dominated customer forums in 2025. 1. RingCentral AI AssistantThis feature became a daily essential by acting as a personal productivity partner across phone calls, SMS, and messaging. It earned its spot because it successfully reclaimed several hours per employee each month by drafting polished messages, translating global chats in real time, and capturing important call details automatically.📖 Deep Dive:

Let’s start the new year with learning more about what’s new and what’s coming in RingEX! Come and join us for another “RingEX Unlocked” webinar this coming January 21, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: January 21, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where:

As the holidays approach, we hope everyone enjoys a joyful and magical season! 🎄✨ Thank you for keeping the conversation flowing all year. May this time be full of happiness and special moments with your loved ones!

Thank you to all that joined us in the “RingCX Unlocked - December 17, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!AI for RingCX

Thank you to all that joined us in unlocking new and upcoming features in RingEX! Where our customer care team shared the latest features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Key session highlights:AI for RingEX RingEX User Experience