News & Announcements

Thank you to all that joined us in unlocking new and upcoming features in RingEX! Where our customer care team shared the latest features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Key session highlights:AI for RingEX RingEX User Experience RingSense AI SummaryWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here! Presentation deck: Click here to view!We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question that was missed right here in the comments. If you have any other questions, feel free to drop them down below and we’ll get back to you with the answers.

Is your AI Receptionist doing everything it can for your business? Let's find out! Join our special webinar where the industry's top minds will share proven strategies to help you maximize its potential, boosting both your efficiency and your bottom line. We've got the answers you need! Join us for a practical session on maximizing your AIR investment. We'll share strategies that leading businesses use to capture more revenue, improve efficiency, and deliver better customer experiences!🗓 Date: October 29, 2025🕒 Time: 11 AM PST | 12 PM MST | 2 PM EST📍 Where: Maximize Your AI Receptionist: Strategies to Drive Revenue and Efficiency, Wed, 29 Oct. 2025 What You'll Learn:Transform after-hours into revenue hours. Discover how to configure AIR for maximum impact during evenings, weekends, and holidays when your team is unavailable, but your customers are ready to engage. Turn missed calls into booked appointments. Learn how to leverage AIR's appointment booking capabilities to convert inqu

The holidays are just around the corner, and we all know what that means! More calls, more emails, and more customers reaching out to connect. With RingCX, you can make sure your contact center runs like magic ✨ while keeping your team and customers happy through the busy season.This Holiday Toolkit will walk you through the key steps to get your RingCX environment holiday-ready, from scheduling to automation and everything in between. 🏗️ 1. Build Smarter Holiday WorkflowsKeep your operations running seamlessly while your team enjoys some well-deserved time off.With IVR Studio, you can design custom workflows to handle different holiday scenarios, route calls to specific queues, play greetings, or send customers to voicemail when your team’s offline.👉 Learn how to build workflows in RingCX 🕒 2. Set Holiday Hours & Call Handling RulesLet your customers know when you’ll be available,  and make sure they’re greeted with the right message when you’re not.Easily set how incoming call

The busy holiday stretch, from Thanksgiving feasts to New Year's toasts, is approaching! Your business needs powerful, integrated tools to manage the surge in customer interactions across this crucial time. As a valued RingEX customer, this Holiday Toolkit is your guide to a flawless customer experience, keeping you connected, organized, and stress-free. 🎁 Unwrap Your Seasonal Prep Features Customize Office Hours for Seasonal CelebrationsHolidays mean varied schedules. With RingEX, it’s simple to update your business hours so customers always know when you’re available. Set custom schedules for specific closure days (like Thanksgiving or Christmas Day) to let your team and customers know exactly when you’re open for business.Deck the Halls with Festive GreetingsMake a lasting impression with professional and festive greetings. Set up custom voicemail greetings or automated holiday messages that inform customers of your hours of operation and any important seasonal updates. This ensure

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming October 28, 2025! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: October 28, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there! 

We’re thrilled to invite you to another “RingEX Unlocked ” webinar this coming October 23, 2025! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: October 23, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!  In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there! 

Thank you to all that joined us in the “RingCX Unlocked - September 30, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!News and announcements AI for RingCX RingCX User Experience RingCX Digital Experience RingCX Admin AI Conversation Intelligence for RingCX RingCX Analytics Platform and Integrations Summary If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - September 2025, Tue, 30 Sep. 2025Presentation deck: What's New in RingCX September 2025 presentation deckYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

Thank you to everyone who joined us in the “RingVideo: AI-Powered Video Collaboration Suite” webinar! Where we unlocked how to simplify your video stack, boost productivity, and make every meeting more effective! The chat was amazing and full of great questions!Here are the highlights of the presentation:RingVideo: Collaboration Suite Overview Meetings: RingCentral Video Town Halls: RingCentral Webinar Rooms: RingCentral Rooms RingCentral Rooms Tips/Tricks Webinars and Events: RingCentral Events RingVideo Roadmap Summary Release Resources Contact Us We understand that not everyone could attend the webinar, but don’t worry because we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingVideo: AI-Powered Video Collaboration Suite Presentation deck: RingCentral Community: RingVideo: AI-Powered Video Collaboration Suite We’ve also prepared additional resou

Thank you to all that joined us in unlocking new and upcoming features in RingEX! Where our customer care team shared the latest features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Here are the things that we’re highlighted in the session: Announcements AI for RingEX RingEX User Experience RingEX Admin RingEX Global RingSense AI Hardware RingEX Analytics Platforms and Integrations Release Resources SummaryWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here! Presentation deck: Click here to view!We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question that was missed

What if every employee had a complete view of every customer conversation—all in one place?That's the power of unified data. We're showing how to break down the silos between your communications platforms and your CRM to create a truly seamless experience across your entire organization. This single, comprehensive data stream is the key to activating AI that delivers personalized service and automates tasks for every employee.Join our webinar to see how RingCentral and Salesforce create a unified data engine to activate AI across your entire organization.Title: Moving from Disconnected to Delighted: How RingCentral and Salesforce unify customer data & communication for a seamless experienceDate and time: October 2, 2025 | 1 PM PTRegister here: RingCentral | Moving from Disconnected to Delighted What you'll discover:The Disconnected Reality: Why siloed communications and data are costing your business in lost productivity and poor customer satisfaction. The Unified Foundation: How o

Thank you everyone who joined our recent webinar “RingCentral SMS Solutions” We had a fantastic turnout and some excellent questions. If you couldn't make it and want to know what you missed, then you’ve come to the right place! View the recording and see how to unlock the power of SMS for your business: RingCentral SMS Solutions We’ve also prepared articles and links that will help you in your SMS journey with RingCentral:Enhanced Business SMS All-in-one business texting service Frost & Sullivan recognizes RingCentral as a Frost Radar™ Leader for Global CPaaS in 2023 Saving Lives Society Popular SMS integrations Workflow Builder What was your favorite part of the webinar? How are you using RingCentral's SMS features to connect with your customers? Share your thoughts, tips, and questions in the comments below! We love hearing from you and seeing the creative ways you use our platform. If you have a question that wasn't answered during the live session, don’t worry, we’ll get the a

We’ve got some good news from RingCentral University! I’m happy to announce that Using Call Queues for RingEX training is now available. It is a brand new course which is entirely dedicated to this powerful feature! Mastering your call queues is one of the most effective ways to ensure your customers always have an amazing experience. No more missed opportunities because a well-configured call queue is a total game-changer in making sure every single call reaches the right person, especially when handling high call volumes. Become a total pro in just about 17 minutes! Learn everything, including: What a call queue is: The basics and why they are so essential for your business. How to create a call queue: A simple, step-by-step guide to get you started. How to configure queue settings: Learn to customize call handling, add music, and set up your queues like a pro! If you’re now ready to level up your RingEX skills on how to handle calls perfectly, click the link below, and jump right in

Hey everyone! We’ve been keeping an eye on what’s trending in the Community, and basic settings for admins & users are at the top of the list! That’s why we recommend checking out RingCentral University’s training courses. They cover everything you need to get up to speed fast! For Admins: RingEX Essential Setup and IntroductionAre you an admin responsible for setting up and managing your organization's RingEX accounts? Our RingEX Admin: Introduction and Essential Setup course is perfect for you!This training will guide you through all the fundamental steps to ensure a smooth and efficient setup. You'll learn how to:Configure company-wide settings Manage user profiles and extensions Set up call handling rules Control security and permissionsGet started now and become a RingEX master admin!➡️ Access the Admin Course Here: RingEX Admin: Introduction and Essential Setup  For Users: Getting Started with RingEXNew to RingEX or want to make sure you're using all the features effectively?