Community Manager
August 31, 2026
RingCX keeps getting better! Watch the August 2026 ‘RingCX Unlocked’ Recording & See What’s Coming!
- August 31, 2026
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Thank you to everyone who joined our August 2026 RingCX Unlocked session with Sara Hoyt from the RingCentral Customer Success Team! Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder!
🤖 AI in Your RingCentral Experience
- Trustworthy AI Foundation: Built on industry-recognized models with lower hallucination risks, full privacy law compliance, and zero use of customer data for training.
- AIR Pro (AI Representative) – Early Access: A fully configurable, voice-first, omnichannel AI agent that handles complex workflows, reasoning, planning, and multi-language conversations. Non-technical teams can build and deploy agents in hours using Orchestration Studio. Launches with pre-built skills for Healthcare (80+ EHR integrations like Epic, Cerner, and AthenaHealth).
- AI Quality Management Admin UI Refresh: Reorganized into 4 streamlined tabs (AI Setup, People, Integrations, and Company Profile) for faster navigation and simpler onboarding.
👤 RingCX User & Admin Experience Updates
- RingEX Contacts in RingCX: Combines personal, Outlook, Google, corporate directory, and federated contacts into a unified, searchable list in the RingCX integrated softphone.
- Dynamic Workflow Node Parameters (CA): Allows admins to use variables calculated at runtime (like queues or audio prompts), eliminating complex branching trees.
- Workflow Language Consistency: IVR-selected languages now carry seamlessly through all ACD prompts, call transcripts, and AI summaries.
- Secure Recording Delivery Credentials: SFTP/S3 delivery credentials are now securely stored, masked, and audit-logged in a centralized External Credentials store.
📊 Analytics & CRM Integrations
- Digital Content URL in Analytics: Historical reports now include clickable "Thread URL" links taking supervisors directly to the digital conversation thread.
- Digital AI Agent Assist for CRM Integrations: Brings real-time knowledge base suggestions, AI coaching, and transcripts to digital channels across all embedded CRM tools.
🎥 Watch the Webinar Recording & Presentation Deck
Catch the full replay! Click here to watch the session on demand. You'll find the presentation deck attached below so you can follow along.
Questions about this month's updates? Drop a comment below or reach out to your account team!