Fax

Hi Group,We have a site with 2 cisco ATAs hooked to fax machines.  Both are connected identically to a network switch with no port security, ACLs, etc. One ATA is working fine but the other is giving this error:Due to technical reasons, your emergency response location couldn't be propagated successfully to the Emergency Service Provider. Outbound calls might be disabled. You may try to re-submit this emergency response location.We’ve tried deleting the device, re-adding, changing the address to other locations to no avail. Has anyone ran into this by chance?

We only use RingCentral for faxes. The coversheet shows the Ringcentral number as a phone number making it unusable for us. We need to customize the phone & fax number shown. This forces us to leave the Email subject line blank - a problem because this is how everybody was labeling their faxes for searching (when we used eFax).

Good morning,I am attempting to configure a custom cover sheet for our office to use for faxing.I have all of the fields working, except the sample template does not show how to get a page count value to return. Is there a trick to this?Thank you!

Recently RC has stopped offering the normal Polycom ATA devices we use for fax machines. I was told the Cisco ATA 192 would offer the same functionality.On multiple devices we have discovered that the internet out port on the device (labelled as "Ethernet" on the device) does not seem to function. I have spent the last week plus poking around in the online configuration utility and I cannot get this to work. I can get the device online, I can fax in and out, everything works other than the port on the device that is supposed to be used for another device to access the web will not allow a connection. I believe this has something to do with the IP address on the port being assigned to a weird value.I am still waiting on a solution from RC Support. This has stopped all fax conversions currently so hoping that either 1) there is a solution already from someone on this board or 2) help others who are stuck with this issue.

I have sent faxes by opening a PDF, selecting Print and choosing RingCentral from the printers list. After the fax is sent, I click the "eye" icon in RC for Windows to see what the fax looks like, and the image quality is terrible. Is this what my customers are seeing when I send them a fax?

Hi there, I’m trying to find an average number of fax pages that are sent in the past 30 days from my company. I can see how many faxes are sent or received, but I need to know if Ringcentral can tell me how many total number of pages were sent in those faxes. Is there a way to audit this from the admin portal?

I had RingCentral set up so that when we received a fax it auto printed. I got a new computer with Win 11 Pro, reinstalled RC and now I cannot find an option to auto print. I have consulted with 2 different RC reps, neither of which could figure out what is wrong. One rep I spoke with said on his version RC had that option, so my guess is they took out the auto print feature? I am running 23.3.23.8166 Windows (x64). Any ideas?

Just getting started with ringcentral and have not been able to send or receive faxes yet.We have 3 main numbers with 2 set as rollover and the third also set as our fax number as used in the past. thanks for any input. Chuck

Hi Support Team!I’m trying to modify or change the fax number registered to my account, but I’m having difficulty finding the correct option or instructions in your automated system. Could you please guide me on how to update this information?Thank you for your help!Best regards,Helga Rivera

When we send a fax that fails, the only option is “delete” or “re-send”.  How can we view what we were trying to send?  Once it sends successfully, you can use the eye icon to view it but there is no icon like this under a failed fax.  This is a problem as we have no idea what it was we were sending out to look into it?

Hi everyone,I'm currently exploring different options for faxing using our Canon imageRUNNER ADVANCE DX C5840i. I need an option that allows faxing directly on the machine in the office, as some employees do not have access to RingCentral.Additionally, our business has a designated fax number, so it's important that we can receive faxes directly to this machine.Does anyone have experience with this setup or know the best way to configure it?  Any tips, recommendations, or resources would be greatly appreciated!   

I currently can only add one extension under the “Deliver faxes to” section in from our main fax number. I need to add more than one user to be able to receive mainline faxes. Whats the best way forward for this?   

I have an Incoming Fax going straight to Voice, is there no way to send it back to fax?

We are a new account, but had all of our numbers ported from Spectrum to RingCentral. The lines that were for fax are now just numbers in RingCentral, but every time a fax comes in to this digital account, it is also leaving a blank voicemail message. All of the settings look similar to another account where faxes are coming into the app without leaving a voice message. Am I missing something? 

I’m the Super Admin for a new RingRx account. I want all faxes (we only have 1 fax number) to go to a shared fax inbox. Two users have RingRx accounts, and 2 have Video Pro accounts. How do I set this up? 

We love the print to fax feature. The older workstations in our office easily downloaded the driver from settings in the RC app. The newest downloads onto a new workstation do not have the little "settings" gear and don't have printer options that I can find. Help?

I have researched the steps for faxing and followed all, but my company has only one phone number with extensions for the users. Under users there is no “outbound calls/faxing” so I cannot enable users to fax and the fax doesn’t show up on the app. I think they have missed the step in the directions of “Add a phone number for fax only”. Am I correct in thinking this? Should I add a number to my account and only use that one for fax? If I do, do I need to add that one to the user accounts as well?I have tried opening cases but no one gets back to me, the chat bot can’t give me any information, and this step is nowhere in any of the directions that I’ve found.

The exact plan is to create shared email and assign a number to it in ring central admin portal, the same email can be used with all users for sending & receiving fax.. User can access shared email through SSO. please suggest if can implement something like that.

Has anyone found out how to fix the quality of outgoing faxes? I am faxing scanned pdf files and when I send it there is no problem. When I open the confirmation saying it was sent and hit the view button, it is grainy with black dots all over and hard to read. Any suggestions?

FAX Can we customize fax notifications to: Only receive a fax notification status when there is a failed fax?We send more than 50-80 faxes per day and keep getting notification on email for each successfully sent fax. We will like to customize it to only receive a notification status for failed fax so we can resend it.

I added a new contact to Outlook, it showed up in RingCentral right away.  I added a FAX number to the Outlook contact, it is not syncing the change.  I hit the sync button several times before and after exiting RingCentral App, but still the fax number does not appear.  I tried to add it to the RingCentral / 365 phone book, but only have the choices as WORK (already used, will allow adding a second WORK number.  Home and Mobile are also options, Fax is not.  Trying to send a fax from the contact icon pulls the main WORK number. 

Is there a way to completely turn off all access to faxing features and not allow incoming/outgoing faxes?

Will there be updates to the fax options? There are four notable issues currently:1. Currently, there is no way to customize a fax cover sheet to include a company logo.2. There is no way to enter the "To" or "Company Name" field unless they are in my contacts. Even when they are in the contacts, the Company Name field does not populate.3. The format of the fax number looks like this 11234567891. There is no way to change the formatting to (123) 456-7891. Even though it is formatted nicely in the settings the output looks sloppy.4. It doesn't matter what default fax cover is selected in the fax settings. You still have to manually pick the fax you want when you go to start a new fax.

This question can be removed as the issue has been resolved!

When installing, and especially when upgrading to a new release, the Ring Central Desktop software should not set the RC Fax as the default printer.I understand you guys are proud of the work you do, but almost nobody sends faxes these days, and RC Desktop should not be so aggressive in setting itself up as the default printer. I have seen this twice now, first when I initially installed the software, and then again when an update came out and I installed that. From a user perspective it makes no sense as I'm am almost never going to send a fax, so I never want it as default. It should be available when I need it, but otherwise should not change my settings.