Claude, ChatGPT, MCP and AI assistants

Fix for Phone Connector error during RingCentral Meets Claude webinarFix for the Phone Connector error that affected plugin installs during the webinarWe are sincerely sorry for the disruption during our recent RingCentral Meets Claude webinar. Inviting attendees to install a plugin that then failed to connect to the Phone Connector is unacceptable — especially during a live event. We apologize for the inconvenience and frustration this caused.What happened (short summary)During the webinar, the Claude plugin we provided failed to establish a connection with the RingCentral Phone Connector. We traced the root cause to an authentication error present only in the Phone connector living at the following URL:https://mcp.labs.ringcentral.com/ringex/v1.1.0/phoneThe following URL for the same MCP server does not exhibit this problem:https://mcp.labs.ringcentral.com/ringex/phone What we’re doing nextHotfix deployment: We are rolling out an update that fixes the auth issue. The update will be d

The single fastest way to bring RingCentral into your AI assistant is a plugin or connector — a couple of clicks, no code, no configuration. That's it. Once it's connected, the rest is just conversation: you ask for what you want in plain English, the same way you'd ask a coworker.Here's the short version of how to connect each platform, and what to do the moment it's live.ChatGPT: pluginsRingCentral publishes ready-to-install plugins for ChatGPT — one for Phone (calls, voicemail, SMS, fax) and one for Chat (team messaging). Install either from the ChatGPT plugin directory and you're connected; there's no manual setup required.Full install steps live in the ChatGPT solutions page — we won't repeat them here since they're kept current there.Claude: connectorsFor Claude, the RingCentral Chat connector is available today from the Claude connector directory, also a couple of clicks to enable. If you're using Claude Code or Cowork, you can also download the RingCentral plugin, which brings

Hello, and welcome to RingCentral’s MCP Community!If you're reading this, you're probably curious about one of two things: either you've heard that RingCentral now works directly with AI assistants like Claude and ChatGPT, or someone on your team already got it working and you want in. Either way, you're in the right place.What is this "MCP" thing, anyway?MCP stands for Model Context Protocol — an open standard that lets AI assistants securely connect to real tools and data. Think of it as a universal adapter: instead of an AI assistant only knowing what it was trained on, MCP lets it reach out and actually do things, like checking your voicemail, reading back a call recap, or posting an update to your team chat.RingCentral has built MCP servers for exactly this purpose. In plain terms, that means you can ask Claude or ChatGPT things like "did I miss any calls this morning?" or "draft a follow-up email for my last call with Acme Corp," and it can go get the real answer from your actual

There are a few different reasons this happens, and they call for different fixes. Work through these in order.First, make sure you're looking in the right placeAvailability isn't identical across platforms today:In the ChatGPT plugin marketplace, RingCentral publishes two plugins you can install directly: a RingCentral Phone plugin and a RingCentral Chat plugin. Every other RingCentral MCP server has to be added manually (see the sideloading section below). In the Claude connector directory, RingCentral publishes a RingCentral Chat connector today, with a RingCentral Phone connector coming soon. Both can be found directly in the directory once available.For the exact install steps on either platform, see the Claude solutions page or the ChatGPT solutions page — we keep those current rather than duplicating the steps here.Found it, but can't install it? Check with your adminThe most common blocker isn't that the plugin or connector doesn't exist — it's that your organization has a poli

 Every week, we're going to shine a light on one skill from the Skill Library — a ready-made workflow you can turn on today. First up: Call Follow-Up Email, one of the most requested workflows since we opened this community.The problem it solvesYou just got off a call with a customer. You meant to send a quick follow-up email while it was fresh — a recap, a next step, something to keep the conversation moving. Then the next call started, then a meeting, then it's 5pm and that email never got written.This skill closes that gap. It turns a call you already had into a drafted, specific follow-up email in seconds — not a generic "great speaking with you today" template, but one that actually references what was discussed.How it worksAsk for it in plain language: "Draft a follow-up email for my last call with Acme Corp" or "I told a customer I'd send them something after we hung up — can you write that?" You don't need to name RingCentral, mention call history, or specify a tool. The skill