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The First Step
October 1, 2026
Solved

"Invalid scope" error when connecting to Claude Phone Connector

  • October 1, 2026
  • 7 replies
  • 96 views

When trying to add the "phone" connector in Claude, I get an error message and cannot proceed.

 

{"error":"invalid_scope","error_description":"Unsupported scope: ReadContacts AI SMS"}

 

the “Chat” connector worked just fine

    Best answer by ByrneReese

    Ok. We have traced the root cause. Let me begin by stating sincerely how sorry we are for this inconvenience. We hosted a webinar with many attendees, invited them to install a plugin, only to have it not work when trying to connect to the Phone Connector. That is unprofessional and I apologize. 

    We have traced the root cause and will work to deploy an update in the next 24 hours. In the meantime, I have put together a new RingCentral Claude plugin for people to download and install manually. The Anthropic plugin marketplace is reviewing our latest version and should be out shortly. 

    7 replies

    New Participant
    October 1, 2026

    I have the exact same error. I’ve been trying to troubleshoot it all call long since they introduced it to no luck.

    BeckyH
    Community Manager
    Community Manager
    October 1, 2026

    ​@robertd12 ​@KentHBSG I’m working with the team internally on this. 
    Give me a few!

    ByrneReese
    Community Manager
    Product Manager
    October 1, 2026

    ​@KentHBSG ​@robertd12 I want you to know: I have reproduced the problem. We are investigating. 

    New Participant
    October 1, 2026

    Thank you for the update! I figured I must have some kind of screwed up settings or something!

    ByrneReese
    Community Manager
    Product Manager
    October 1, 2026

    Ok. We have traced the root cause. Let me begin by stating sincerely how sorry we are for this inconvenience. We hosted a webinar with many attendees, invited them to install a plugin, only to have it not work when trying to connect to the Phone Connector. That is unprofessional and I apologize. 

    We have traced the root cause and will work to deploy an update in the next 24 hours. In the meantime, I have put together a new RingCentral Claude plugin for people to download and install manually. The Anthropic plugin marketplace is reviewing our latest version and should be out shortly. 

    robertd12The First StepAuthor
    The First Step
    October 1, 2026

    Thank you for the update, and I appreciate the manual plug in.

    BeckyH
    Community Manager
    Community Manager
    October 1, 2026

     ​@ByrneReese with the assist! 👏