Unanswered questions

The previous fix I saw for this mentioned accessing the “Admin portal.” As far as I know, I don’t have access to any admin portal. How do I make it so I can send texts via Ring? I’ve been working around this issue for over a year by copying the number that send me a text and replying using the texting service on my phone.Since I’ve had Ring, maybe a year and a half, sending texts has never worked. Maybe this account feature is disabled for me or is this something that isn’t yet integrated into the computer and phone application (both don’t work)?This seems like a simple fix and my senior level computer programming twin brother says it shouldn’t be complicated to utilize a phone number to send a message, phones in fact do this multiple times a day. Thanks

I have 2 users that do not come up as options in the messaging platform of RingCentral.  Is there a setting that I am possibly missing in the user profile that doesn’t allow them to get messages?  I have compared their settings in RingCentral to others users I message and they seem the same.Thank you!Kelly

When I use RingCentral to download a transcript, the PDF is jumbled.  In web searches for the problem, it seems like it is a font issue.   The PDF doesn’t have the font definition that is required.I’ve used two different PDF readers, as well as web viewers, and nothing works.   Is there a known solution to this?

I have a non admin user who cannot connect to the ring central app.  I do not have an issue with admin users.  I am not receiving any errors, it just will not connect.

Hello, Is there a way to port in numbers without assigning them to extensions but placing them into inventory? Thank you, Susan

I'm working with the Consent API. My flow is as follows, Make a request to Opt In a customer phone number for SMSUse a GET request to confirm the Opt In has been registered. Below is my code snippet  SmsOptRecord smsOptRecord = new SmsOptRecord(); smsOptRecord.from(RINGOUT_CALLER); smsOptRecord.to(RINGOUT_RECIPIENT); smsOptRecord.optStatus("OptIn"); smsOptRecord.source("Api"); Map<String, Object> body = new HashMap<>(); body.put("records", List.of(smsOptRecord)); var createConsent = rc.patch("/restapi/v2/accounts/~/sms/consents", body); System.out.println(createConsent.string()); Map<String, Object> getConsentsRequestBody = new HashMap<>(); getConsentsRequestBody.put("from", List.of(RINGOUT_CALLER)); getConsentsRequestBody.put("optStatus", List.of("OptIn"));// var getConsents = rc.get("restapi/v2/accounts/~/sms/consents")

Randomly I have several numbers that the location is not the same as the others within the number range.  How can I update this so that the CalleID is showing correctly? For example 50 numbers will show Location:  United States, Boston, MA while two are showing Location:  United States, Brockton, MA.  When these two employees make outbound calls their CallerID is showing Brockton, MA as opposed to Boston, MA. Any help would be appreciated. Thank you

I need to configure the extensions of our executives so that they do not receive DID calls, but they can receive them when transferred from the receptionist (or other extension) and they can place outbound calls.  The receptionist runs call interference for them and transfers good calls to their extension.I have tried adding a call rule to forward calls that dial their (required) DID number to our main company number (receptionist). The result is the call cannot be transferred to the executives’ extension.  It circles back to the receptionist.

We have been using Redtail CRM x RingCentral Extension for call handling going on 4 years. We’ve dealt with one-off issues here and there but for the most part, it’s work seamlessly. For the past 2 months we’ve started to experience problems - if someone calls the office main line, I answer then forward to the proper office extension, that office extension answers in the ringcentral extension within redtail, but cannot hear the client on the line. Now immediately after hanging up, the office extension can dial out to the client it works fine. Or if the office extension answers the call directly, no problems there. It appears the problem is when the call is forwarded. Important note: none of the audio/microphone settings were changed. After we experience the problem, i will then test the same exact process, it then will work. Its extremely frustrating and unprofessional.  ETA: as of this morning I redownloaded the ringcentral extension to the office extension redtail. I tested it twice

Our organization is currently seeking assistance with the following NICE API.https://developer.niceincontact.com/API/InteractionAnalyticsAPI#/We would like our call transcripts from Interaction Analytics to be pulled into HubSpot associated with our already current integration. We currently have all our calls logging but we are interested in having transcripts as well.

I am using the RingCentral App Connect (Google Chrome Extension) that integrates RingCentral with CRMs (such as Clio). This tool allows logging calls and texts directly into the CRM.However, when logging phone calls—either manually or automatically—the system records the time as the following day if the call is logged after approximately 4 PM. This behavior is problematic because:The time should reflect the actual day the call occurred. I am unable to easily see future time entries  Alternatively, there should be an option to adjust this setting.Even if a call happens after 5 PM, I need it to appear in the time entries for the same day. The current setup makes it difficult to locate, edit, or delete the logged time entry.Expected Behavior:Calls logged under the same day they occurred, or provide a configurable setting to control this behavior.

US Account - Is there a way using Ring Central to schedule text messages to send at a future date and time?  We would like to schedule text messages to go out over the weekend when we're not in the office.  Thank you!

If I am using a third party SIP application how would I park a call?From a deskset there is a call-park button but from an app I need the proper feature access code.

Good Morning. I am in the process of testing this with our netsuite integration and just using it at my desk. Our goal is to deploy to our call center of 12 employees that use the softphone to monitor 2 call ques.  Features they use are the HUD, DND, and manually taking themselves in and out of call ques for misc. reasons along with standard features.  My question is, is App connect intended to replace the exisitng softphone that the call center agents currently use ?  If so, are all the features in the softphone in app connect ? in my testing when I call in I have both the softphone and app connect ringing, I’m just trying to figure out how its inteded to be used.Also, I believe I read in one of the email’s that this going to be mograting to a paid option at some point.  Can anyone confirm that and if so what is the time line for that ?Thank you for the help 

Hi All,For context, we’ve recently migrated our organisation from Mitel to RingCentral, and our users are utilising the Microsoft Teams plugin.Previously, in the Mitel system, Reception could enable a “Night Mode” to forward calls to a specified location. In that setup, calls were directed to the Reception extension rather than a call queue.In RingCentral, we’ve moved away from direct extensions for Reception and implemented call queues for better control. However, Reception is finding it difficult to forward calls—they currently need to log into the RingCentral portal, which involves multiple steps and is cumbersome.Is there an easier way to allow Reception to forward queue calls without accessing the RingCentral portal?Any assistance would be greatly appreciated.Many thanks,Jacob

Hi All,I’m looking for a better way to configure User Groups so that managers can view analytics for the employees who report directly to them. In some cases, multiple managers need access to the same set of users.Is there an easy way to achieve this, or do I need to create separate User Groups for each manager even though the users are identical? Ideally, I’d like to have a single User Group with multiple managers assigned.Any advice would be greatly appreciated.Many thanks,Jacob

I am trying to retrieve all  Transcripts , for the entire account, that occurred in  a date range, or possibly where the AI was completed in the date range   i would like to just use  http requests as opposed to the Ringcentral library.  is this possible?   

Is anyone else getting emails that look like authentic RingCentral notifications except instead of coming from a notifications@RingCentral email address, they come from your own email address? There are a few of us within my company that are getting these emails that look like they’re from RingCentral alerting us to a voicemail. They contain an attachment. However, when we log into our RingCentral app, there is no such call or voicemail. It is happening daily, and sometimes multiple times a day. RingCentral should look into this ASAP and users be cautious about clicking links or attachments.  

Is it only possible to get call summaries if you take calls on a PC?

How do I cancel my account and get a prorated refund?

Hello,I have a user(s) that I will add to an existing campaign for SMS access and the process will go all the way to “Setup in Progress” and then will disappear from the campaign without an error message or completion. Once I go back to check the user is not in the list, nor can they send a text message. 

As per title.I've got the MSI latest version installed, and tried with local administrator credentials on the pc, along with regular user, tried running the teams desktop plugin as admin and teams as regular user (then the reverse of that), tried the latest teams versus teams classic (with same admin/non admin or full admin) and in every scenario, this is what's happening:Teams opened and logged in, click on ringcentral embedded app in teamsManually opened ringcentral for teams desktop plugin, appears to be runningGo back to teams and ringcentral embedded app says 'Loading RingCentral desktop plugin...' with no further informationTried checking logs (windows event viewer, rc logs etc) and not sure what exactly is stopping it.Were I to guess, something is stopping the embedded app from 'seeing' that the desktop plugin is running, but I don't know how else to get around that (having already disabled antivirus, windows firewall, etc) with it still not working.A

If the phone rings and no one answers are we able to respond with a text message?

Can I have AI answer my main line after the line rings so many times without anyone answering? 

How is it possible in 2025 that I cannot have all of my Salesforce Accounts, Clients, Leads sync to RingCentral RingEx as Contacts (for all RC users)?This wasn’t even part of my vetting process because it’s so obvious this should already exist as part of the Salesforce integration.My users literally don’t know who is calling and texting them without manually searching Salesforce to find the name that matches the phone number.What am I missing??