Unanswered questions

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions under it. How do I replicate that in RingCentral? I’m running into a wall trying to get it to work. I set up the second site and when I try to add a number from my inventory to the site I do not see any of my available numbers.

So we have automatic call recording on. It has the message when we answer calls, we get the transcripts, but can’t find the actual audio recordings when customers call in. Where can we find these? Thanks

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings, and my microphones work in the system settings, but do not work when I go to record prompts. I have tried the Mac built in Mic, my cell phone, a USB Logitech Mic (that I used earlier this week with no problem) and Bytech USB Mic. The only way I can record is to have RingCentral call my cell phone and then the recording is staticky. I have restarted my computer and the program multiple times. Please help!

When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this be stopped from happening?

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has identified RingCentral App Connect as the source of nearly all of it.Here's what we're seeing: Before October 23, our daily usage was generally between 2,400–8,700 tokens. October 23: 48,100 tokens October 24: 65,400 tokens October 27: 176,900 tokens October 28: 181,200 tokens October 29: Already 144,202 tokens at the time of this post According to Pipedrive's API Usage dashboard, RingCentral App Connect consumed 729,178 tokens over the last 7 days, accounting for 98.17% of our total API usage.Our normal daily Pipedrive limit is 120,000 tokens. Pipedrive Support has temporarily increased this to 500,000 while the issue is investigated.This level of usage seems excessive for our normal call and SMS activity.Questions for the App Connec

I am having a few requests from my executive leadership team that arent seeming feasible with settings I see. Under Insights within ACE and under competitors I have added our competitors for heating oil and Propane and it has a lovely pie chart but they want me to be able to seperate this by product as we sell. Heating oil, propane, natural gas, electric, and HVAC. I can obviously add in the competitors in every area but that doesnt help with being able to seperate. Is there a way to create new insights. I did create trackers in a similar way but they want the pie chart. Id make my own with AI but there also isnt the ability to be able to do a bulk download of transcripts to analyze those int he tracker

 Hello,I am a new registered user since October 9, 2026, under CAC CONSULTING LLC.I need urgent help from a Community Moderator to escalate my TCR registration. My configuration is completely stuck in Draft status, which blocks all critical verification and business SMS messages on my primary line (414) 666-6810.I have already lost two weeks of valuable business time due to initial contract provisioning errors on your end. My corporate website is 100% compliant with all TCR privacy and opt-in/opt-out rules, so there is no reason for this delay.Could a moderator please check my new account and escalate this to the Tier 2 Compliance team immediately?Thank you.

I cannot see or view faxes that I have sent

Hello, Our team is currently assigning customer emails to themselves from the shared inbox folder in RingCX instead of accepting them through the digital queue in an effort to prevent a call queue build up. We’ve noticed that when an agent responds to an email and the customer later sends another reply, the new email is automatically assigned to the agent who previously handled the interaction. Is there a setting that would prevent historical email threads from automatically being reassigned to the same agent when a customer responds? For example, if the original agent is off work or on vacation, this could create delays in responding to the customer. Thank you for your assistance. Best regards,Amy

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text.  Every send_sms call comes back with:{"data":{"status":"rejected","retryAllowed":false,"reason":"verification_unavailable"}}Details:Sender: my own direct number, which is SMS enabled. SMS from this number works fine through other routes, including the RingCentral app and a Make scenario, and those messages show as Delivered in my message store. Recipient: US mobile numbers in E.164 format. Each attempt used a new request UUID. Two attempts on 10/22/2026 around 11:07 UTC, both rejected the same way. Other tools on the same connector work normally: call log, call AI notes, and the SMS and voicemail inbox. The calls were made from an automated Claude session and from a Claude Artifact page, not from the Claude chat window.Questions:What does “verification

Hi, does anyone know how to pull a report that shows the total # or average number of calls received during a specific time of day for different times. Fox example: How many calls were received for X skill in the month of September from 7-10am and how many agents were available during that time?  Also, a report that shows how many overtime hours were worked by all agents under a specific scheduling unit in a week or month? 

We check our voice mail thorughout the day and right before closing. It will tell us we have not messages. Then the next day we will check it and it will tell us we have a message from days ago. It happened today. It showed a message on the phone and when we checked it was from last friday when the customer left the message. This is something that can cause an issue due to them thinking we are not calling them back.

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve uploaded to the knowledge hub.

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your contact will be connected.This just happened, and I did not change anything.I tried to disable Include extension name in announcement in Settings, but it did nothing.

Hello all,I’m trying to figure out how to add Analytics to https://app.ringcentral.com/ sidebar. I have super admin license 

add ring sense ai transcripts in scope of api

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on the call. I have an AI notetaker app that gets added into a lot of my calls and it’s annoying that I can’t just double tap to end the call. Any advice?

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previously, entering an Activity Title and Note in the App Connect widget saved the information to the contact's Notes without generating an outstanding task.Automatic call logging is OFF. Under More → Settings → Redtail options, only Default Category and Timezone are available.This appears similar to a previously acknowledged Redtail integration bug from ~ 1 year ago. See “Redtail CRM creating activities from Call Log”Can the App Connect development team confirm whether this is a regression in version 2.0.0 and provide a fix or workaround? We would like to restore our previous call-logging workflow without creating outstanding Activities.

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio. Calls from ext 106 display as an individual client contact in Clio. Neither user's direct number (or any variation) exists anywhere in Clio. We scanned all ~5,500 contacts.Root cause we identifiedApp Connect appears to search Clio with the bare extension number. Clio's contact search is a general text search, so "107" matches a contact whose street address contains "#107," and "106" matches a contact whose street address begins with "106." App Connect then displays the top result. Searching Clio's API with query=107 and query=106 returns exactly those contacts first.ImpactEvery internal call shows a wrong name, which confuses staff. Call-pop opens unrelated client records in Clio. If internal calls were ever logged, they would attach to the

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I would like to develop a custom HubSpot connector for App Connect using RingCentral RingEX, with HubSpot contact lookup and call activity logging.Can a custom CRM connector reuse App Connect’s existing voicemail-drop feature, including its AI transfer, beep detection, and recording playback service? Are there any licensing, provisioning, or connector requirements?Also, which current developer documentation and starter project should I use?I have posted the fuller technical questions on GitHub: ringcentral/rc-unified-crm-extension#253  

I’m using RC and Pipedrive for 3 months now and its working just fine. RC logs all calls to Pipedrive. However, just today, it stopped syncing and there is no option in RC app connect to log it to Pipedrive.I uninstall and reinstall, clear cache, and everything basic stuff.What I observe in Settings that indicated NO CRM selected, but when I clicked it, there is no dropdown option. After I refresh the page, this option is no longer visible, thus RC app connect cant linked to my Pipedrive 

Hi all,We're on RingEX Advanced and want to automatically pull RingCentral Video meeting transcripts and AI Notes into our CRM.What I've tested so far:Recorded a test meeting with live transcription and AI Notes turned on. In the RingCentral app, the recording, transcript and notes all show up, and I can download the transcript manually. Called GET /rcvideo/v1/history/meetings to get the meeting ID, then GET /rcvideo/v1/history/meetings/{meetingId}. The response includes: recordings with a download URL, which works summary as text, which works transcriptions with only a reference: {"id": "<id>", "type": "LiveTranscription"} notes with only a reference: {"id": "<id>", "type": "GeneratedNotes", "status": "Processed"}

This seems to be different than the topic regarding Live Report status after a warm transfer from several years back.Users report performing a warm transfer to an external number as is their normal workflow, but only in the last few weeks has it occasionally left them “unavailable” and prevented them from receiving more calls until they notice they’re still unavailable. My understanding is that the Live Reports sometimes still shows them as “on a call”, but the user’s application always shows them as “On a call” until they manually make themselves available again.

We’re a small insurance brokerage in Ontario, Canada (RingEX). Many of our clients are Spanish-speaking, and most of our service calls are fully in Spanish.We have Automatic call notes turned on, but Spanish calls are transcribed as if they were English. The transcript comes out as nonsense, and the AI Notes summary is unusable (“largely unintelligible”). English calls work fine.In the app’s AI settings, I only see the Translate to language option. I don’t see any way to set the spoken language of the call. The Admin Portal doesn’t show any transcription language settings either.Questions:Does Automatic Call Notes support Spanish transcription on RingEX in Canada? Is there a way to set the call language per user (e.g., Spanish for specific extensions), either in the app or the Admin Portal? Is automatic language detection (transcribe in whatever language is spoken) available, or on the roadmap? Has anyone found a workaround, such as a third-party integration that transcribes RingCentra