Unanswered questions

We are currently running an analog phone paging system. Our users dial 77 from their Polycom phones and RingCentral desktop app, then announce the page after the beep. This is done over speakers on our factory floor. We want to terminate the analog line and move paging to RingCentral using a Cyber Data SIP Paging Adapter. If we do this, can we continue to use 77 as the extension for paging the same way as we currently do?

I am new to this community.  My need is to use the API to retrieve call data and queue information (call history) in RingCX.  Most of the documentation deals with tasks such as placing calls or changing settings but that is not relevant to my needs.  I have spent a lot of time digging around but if I could just get an example in C#.NET of how to retrieve historical data that would be very helpful.

We have a Call Queue number that our staff use as their outgoing caller ID sometimes, When staff use this it comes up with a Caller ID that isn’t correct, where can I get this changed? For example when you call out using the Call Q Number the receiving phone get’s “Company Name Tasmania Burnie” but we want it to just say “Company Name Tasmanaia” 

We are new to Ring Central. We’re getting a lot of calls where nobody is on the other end - much more than we did with our old system.  It’s disconcerting because we are getting a lot of calls that work as expected, but we’re not sure if we’re missing potential clients or if they’re spam calls?  I found this question asked about 3 years ago and the answer pointed to a link that seemed to be about Robocall Mitigation, but the article has been removed from RC.  I’d appreciate any update or insight if this has happened to others.

We are new to Ring Central. We get a lot of calls that when we answer no one is on the other end. It’s disconcerting because we are getting a lot of calls that work as expected, but we’re not sure if we’re missing potential clients or if they’re spam calls?  I found this question asked about 3 years ago and the answer pointed to a link that seemed to be about Robocall Mitigation, but the article has been removed from RC.  I’d appreciate any update or insight if this has happened to others.

I just learned that a paid third-party app is required to integrate RC SMS into Zoho. I asked customer service reps from both companies if RingCentral and Zoho integrated and if I could send/rec RingCentral SMS in Zoho, and both said yes. I guess it is my fault for not asking the right question. Only telephony natively integrates.I need to figure out how to integrate RingCentral SMS into my Zoho CRM Standard account. The extensions I have found so far are expensive and require a Zoho Enterprise account and/or webhooks (not included in Zoho Standard). Does anyone have any ideas? Is RC developing an app for its customers? Zoho is a popular CRM. Thanks.

Is there a way we can add branding and customisations to RingCX real time dashboards? From what I can see you cannot.I tried adding the dashboard URL into an iFrame for embedding into HTML but this didn’t work, unless there is another supported method for embedding dashboards?

How to resolve errorCode: OAU-331

Hi Everyone, I have Mitel 485G phones and we use RingCentral. A few months back, I was following this guide to set up my phones in RC. These steps are no longer working for me. After I set the configuration server, the phone reboots and hits me with a “no service” message.  Does anyone know of any other ways to add the phone to RC? Thank you. 

One of my users… his RingCentral App Connect won’t log SMS messages in Pipedrive. It does for other users, such as myself. What could the problem be? Some sort of permission?

We have moved from Panasonic PBX to Yealink T-54W. We can still page to overhead speakers using an Algo adapter, but RingCentral requires the EXT number be inputted to do so. Is there a way to bypass the requirement of inputting the ext number, and essentially only pressing Page to successfully reach the speakers overhead?

Hi,I’ve been usingt he AI Notes function in RingCentral fo a little while now, but I have found that it has been inconsistent for the recording of specifc words/phrases in the Transcript, as well as in the Notes, As an example, the company I work for is MailGuard, but most of the time, in both the Transcript and Notes, it is more likley to write it as “Mailgard”.I correct this in the Notes, and then save it. But this is happening over and over again.It is also showing “MMailgard” as incorrect, with a red squiggly line under the word when I open the Note in edit mode.Is there any way to teach the AI specific Spelling of words/phrases?

Hello RingCentral community!I am looking for some clarification for the SMS content policy.Background: We are a clinical lab that tests mainly for illicit drugs, and we use RingCentral’s SMS to discuss results with doctors and such. This type of communication in the testing world usually includes some interesting vernacular that would normally violate the SMS content policy. But, sometime last year we reached out to RingCentral to see if they would except us from the content policy (in which they have) for a few words such as “Meth” and "Heroine.”The Issue: We are trying to whitelist more words so that we can use RingCentral’s SMS (specifically “Cocaine” and “Xylazine”) without using street names like “booger sugar” and “za za” (very unprofessional). We reached out to support but they just pointed me towards the content policy which I have already read. If I read it right, “Meth” and “Heroin” should be a bad word, but it is not. Why can we send some illicit drug names but not others?Wo

We noticed recently that RingCentral AI assistant can transcribe and summarizes calls. Is there a way to those summaries into our Customer Relationship Management system? Steps/ Workarounds attempted:(According to talking to tech/dev support and personal tests with APIs) AI assistant data cannot be accessed via API which means any movement would be extremely manual.   RingSense (including at additional cost) has a very limited integration currently only containing a handful of Microsoft products none of which are a CRM.  RingSense API (beta) cannot be used on RingCentral’s media URLs because the RingSense API can only be used on “publicly accessible url.” This could be used if we moved our RingCentral media URL’s to a publicly accessible URL but then it would mean that all our call data would be publicly accessible. Do you know how we can get call summarizes into a CRM? 

Hi Team,I’m unable to make outbound call to the numbers who don’t have ring central account.Call icon is showing blur. Can anyone suggest what can be done.?

How to provision a Mitel 480G/485G with Shoretel firmware (v802/803) to ringcentral These phones are now supported on RC with autoprovision phone per (https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html#mitel). However, the instructions given by the RC admin portal wizard and also on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html will not work if your phones are on older shoretel firmware. I spoke with Mitel SIP phone support and here are the steps that worked. Sharing for anyone who is trying to convert these phones to RC.Make sure the phone is added as a device in the RC admin portal using the mac address and selecting the correct model - see steps 1-7 only on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html if you aren't familiar with adding devices to RC admin.Factory reset your 480G/485G by pressing Mute then 25327# while on the idle screen. It will pop up asking if you&

We have several call queues that we want to have as “shared” e-mail boxes. In our old Cisco system, we forwarded voicemails to a shared mailbox in Outlook so everyone works out of 1 queue. I would much prefer not having to rely on e-mail and having the drop down in everyones software to be able to work out of the same queue, so when a message is deleted it no longer needs to be looked at. When you add someone as a co-recipient, it does exactly that and it adds the box to a dropdown in your voicemail tab. This works exactly how i’d like it to….   HOWEVER, you also get an e-mail copy despite all notifications being turned off…. This seems counter-intuitive to get the e-mail because you want to prevent all people part of a queue from addressing the same voicemail as someone else. If you send a copy to 15 peoples e-mail (co-recipients), all 15 people are going to listen to it / try to address it. The only way to be able to view a shared / queue voicemail box in your software is by adding t

I have a message only extension set up already. I previously recorded a custom greeting which worked well but now I need to delete that greeting and use an updated version with new information. When I click to edit the custom message, it only gives me the option to either listen to the current greeting or download it. It doesn’t let me upload or delete. How can I get this old greeting off so I can upload the newly recorded greeting?  These are audio pre-recorded greetings so I am not trying to record these in real time. I just need to be able to add the audio file. 

Running Desktop App version 23.1.22.6903. My RingCentral is connected to a google calendar. I follow the steps to schedule a video meeting for tomorrow at 6pm. I choose to use the copy paste method of inviting attendees and click on schedule the meeting. The message tells me that the video meeting is successfully scheduled, however the meeting does not appear in the Upcoming meetings area.How do I get this functionality to work correctly ?

Hello, I've heard that the Ring Central AI can help with the answering of calls, etc.  Our business is pretty simple and our Auto Receptionist handles and routes a good percentage of our calls.  We have a Call Queue setup as well, but sometimes we don’t have enough staff to actually answer the call if it gets to our Human Receptionist.  How can AI help with these calls?  What is AI doing that the Auto Receptionist cannot do?  thanks

I’m wanting to copy the settings and all the FAQ’s, knowledge base, Transfer by context settings to a new AIR that i have to create without manually having to go in and recreate all of these on the AIR that I created. Is that a option?

My AI Receptionist is interrupting callers when they are answering questions. This is happening when they are providing their email addresses or explaining why they are calling. The AI Receptionist is also not ending calls after scheduling the appointment. Is there a way to fix these issues? For example, is there a way to have the AI Receptionist ask if there is anything else it can help with and if the caller says no, the AI Receptionist can end the call.

Our organization is currently seeking assistance with the following NICE API.https://developer.niceincontact.com/API/InteractionAnalyticsAPI#/We would like our call transcripts from Interaction Analytics to be pulled into HubSpot associated with our already current integration. We currently have all our calls logging but we are interested in having transcripts as well.

We are currently working with RingCentral support on what appears to be an issue with agent proficiency not being properly honored within skill routing, and I wanted to post here to see if any other customers are experiencing similar behavior.Our environment relies heavily on proficiency-based routing to control the order in which agents receive calls within a skill. The expectation is that agents with higher proficiency should consistently be prioritized when available.However, we have observed multiple instances where:• Agents with lower proficiency values receive calls before agents with higher proficiency values• Agents who have been available significantly longer are bypassed• Call distribution appears inconsistent with the configured proficiency orderThis behavior has been observed across multiple skills and appears intermittent, which has made troubleshooting difficult.Operationally this has a real impact for us because:• Some agents receive significantly fewer calls• Sales reps

Please tell me I’m not alone here.My husband and I manage multiple RingCentral accounts for different clients/teams, and the workflow is honestly exhausting, constant logging in and out, multiple browsers open, and way too many “wait, which account am I in?” moments.It feels way more manual than it should be in 2026.Are people really switching accounts like this all day, or is there a better workflow/tool I’m missing?