Unanswered questions

Hello,We’re using RingCentral entirely on App (computers Mac/Windows and Mobile App iOS/Android), with no physical desk phones.I’d like to allow multiple users to share two outbound phone lines, so we don’t have to pay for a separate direct line for every user.Is there a way to configure this in RingCentral ?Here’s our setup and what we’re trying to achieve: No desk phones, only the RingCentral app; Limit the number of simultaneous outbound calls (e.g. 2 max); Allow all users to share the same main company number for outbound caller ID.  We are a team of 10 people, including two members in customer relations. My ideal would be to have two outbound call lines.One reserved for my group: Customer Relations (2 members) The second is available to everyone: 10 members (including my two customer relations members).This avenue allows everyone to call while optimizing my monthly cost because it is rare that 2 outgoing calls are made at the same time.  Thank you for your help and any guidanc

I have sent faxes by opening a PDF, selecting Print and choosing RingCentral from the printers list. After the fax is sent, I click the "eye" icon in RC for Windows to see what the fax looks like, and the image quality is terrible. Is this what my customers are seeing when I send them a fax?

Is there a way to add additional names, nicknames to a user for to be used for the dial by name directory? For example the name Joseph or Joe has different first three letters but very common for people to call someone by both names. The issue is for name directory you can only find someone under one name not by both.

In the last week I had a couple of voicemail messages that did not make sense.  They appeared in some way malicious but I can’t figure out the angle. One sounded completely silent but had a somewhat natural but nonsensical text and another one was completely garbled and incomprehensible to me but again the automated transcription came pretty clear.  It feels like hidden nonsense messages within audio but I can’t figure out what could be the use.  

We are having a couple issues with automatic call recording.When our people call out and they call a number that has a virtual assistant, our call recording message plays over the virtual assistant options. Should this be happening? We have customers that hang up as soon as the call recording message starts playing when we call because they think they are talking to a robot or spam. Has anyone found anything that helps with this? We tried putting our company name in the first part of it so they would know it was us, but that isn’t working as well as we hoped, and now the message is super long.

I move from Ooma to RingCentral becuse I was told it was better, but one thing I can’t find is Notification when you have a voicemail or a missed call, it did always show with the Ooma app.

how to schedule first monday of august after August 1 every yearOR THIRD  THURSDAY OF EVERY MONTH

We have a couple users (Danica and Melody), who's caller ID shows "possible spam risk" to the person they are calling.

The conference setting on the phone app is not working.

How can I turn off Ai feature for all users?

I am trying to stream call from RingCentral CX using gRPC server. Found the following page: https://support.ringcentral.com/article-v2/using-streaming-nodes-in-ringcx-workflow-studio.html  However, this page does not provide any detailed information regarding the gRPC server implementation. Here we only must provide server address with security credentials. I mainly have three questions:  To implement gRPC server, clients need to know which server function to call. And I don’t see any scope where I can provide “. proto” file or configure the client streaming data through dedicated server function. How can I configure the call stream to find “.proto” schema?  I found a detailed implementation using WebSocket Server (WSS) (https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-started ). Is there any such working demo which implements a gRPC server?  Once we create a streaming workflow, is it applied to every call for every agent in the company? Or is it

I’m receiving this ERROR MESSAGE:  You don't have access to a phone number with SMS services enabled. Learn how to enable SMS in our help documentation. But I absolutely have SMS services enabled.  Have been using Beetexting already.

Seem to not receive Call detail/memos into Netsuite if using Edge and app connect.  Thoughts on how to trouble shoot, or is this a known bug?  

I can’t find a way to setup voicemail to show on all extensions.

Hi all! We have been having an ongoing issue for weeks that has become quite frustrating. Every time we run a campaign (even if the campaign is still open) we are unable to download any reports regarding that campaign. It is pivotal that we have that information as that excel sheet is the basis for follow-up campaigns the next week. Any help would be greatly appreciated as we are at our wits end. I've included a screenshot from this morning for a campaign that closed less than 24 hours ago. Ring Central support told us to reach out on this platform and tag @Phong Vu for help

Hi Team,I’ve already added the required RingSense scopes to my application, but I still cannot retrieve the transcript and summary from the RingSense API. Every request returns a 403 Forbidden error.When I tried to access this API to get transcript & summary, it looks like not be granted permission:Question:Are there additional permissions or entitlements required to access transcript and summary data from RingSense?Expected Result:Able to retrieve call insights (transcript + summary) for valid record IDs once scope is granted.

Hello,My Yealink T33G phones keep resetting nightly. I’ve emailed Yealink at the direction of RingCentral Technical Support and this is what they directed but I cannot figure out within the phone IP log in how to update these settings. Any help is appreciated!  

HiI am working on a workflow that has some JS and I need to play different audio file greeting based on the DNIS of the incoming call. I am able to handle the DNIS and put in if condition for it but I am not able to play the audio prompt in the next node. get var P3 = "Name_of_Audio_File" And the next node is as follows  When I test call the workflow I get no audio.  Has any one been able to play audio file by using the file name in an a variable ?

When my user with a manager role in RingSense, try to create a custom tracker in RingSense, they do not have the option to do and create one.

I am feeling my laptop become slower with RC, is this usage of memory usual? It spikes on bootup WIN10Device name Lenovo X1 CarbonProcessor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHzInstalled RAM 16.0 GB (15.8 GB usable)500GB SSDSystem type 64-bit operating system, x64-based processor

Pulling my hair out.basiically , i’m writing a websocket listener (using php/laravel) to listen for incoming calls.i following the sample provided by RingCentral and Not able to get this working. (using theSDK) The code create the socket, then the subscription, however the subscription->subscription() returns{"eventFilters":[],"expirationTime":"","expiresIn":0,"deliveryMode":{"transportType":"PubNub","encryption":false,"address":"","subscriberKey":"","secretKey":""},"id":"","creationTime":"","status":"","uri":""} Shouldn’t the transportType = websocket?the code ran, but does not invoke whenever we have incoming calls.P.s I do have websocket and websocket subscription in my app scope. using JWTClient ID: 8wZCaIqPR4S2JP8UPr2RTwThank You! 

Does anyone have the information to submit a formal complaint to the company? According to the FCC, there should be information about this on the bill, but of course there isn’t. Here are my specific issues: Faxing works only intermittently, we’ve contacted them NUMEROUS times and get the run around every time, but I’m still paying for this As many others have stated, it is IMPOSSIBLE to reach support.  The phone line has hung up on my multiple times after being on hold.  Chat bot gives you the run-around.  You cannot create a ticket.At this point, I want to submit a formal complaint to the company, and the next step will be directly to the FCC if no resolution.

I could really use some help getting started with this scenario: sending an SMS from a MS Power Flow.  I have a Power App that needs to notify students via SMS that they have a package ready for pickup.  I have some limited experience using REST API’s and I’m struggling to complete the Authentication step.  I have created a dev app in RingCentral.  I created a JWT connected to that app.  Power Flow has an HTTP connector, but I can’t find a good example of what I need to put in the header and body. I have been trying to use the OAuth doc here: RingCentral RingEX API Reference | RingCentral Developers, but have not got the authentication request working.   Any help would be greatly appreciated.  Especially if you can provide a screenshot of your steps in Power Flow (minus your secrets of course).  Thank you.  

Hi everyone,I’m trying to set up an integration between RingCentral and CData Sync to import call logs and analytics data, ideally hourly. I’ve run into an authentication issue and could use some advice.What I have:RingCentral app credentials: Client ID, Client Secret, and pre-issued JWT token.In CData Sync, I’ve tried:OAuthClient (Client Credentials), which fails with error message “Failed to retrieve OAuth token information” Bearer Token -- works for one-time imports, but the token expires quickly.Problem:CData Sync doesn’t natively support pre-issued JWT tokens, and our RingCentral app doesn’t provide a private key to generate JWTs programmatically. We want to do automated imports, but the current setup isn’t compatible.Questions:Can our current RingCentral app support Client Credentials / OAuthClient for server-to-server integration? If not, is there a way to get a JWT private key or another recommended approach for programmatic access? Has anyone successfully integrated RingCentra

Hello,I have a user(s) that I will add to an existing campaign for SMS access and the process will go all the way to “Setup in Progress” and then will disappear from the campaign without an error message or completion. Once I go back to check the user is not in the list, nor can they send a text message.