Unanswered questions

An incoming call to a RingCentral phone number should be routed to our Next.js application (running server-side with WebSocket support), where the real-time audio media stream should be received. Our application then processes the audio, which should be sent back into the same RingCentral call.In effect, the call audio should flow bi-directionally through our application, acting as a real-time media processor.How can we achieve this requirement through Voice API or any other bi-directional streaming APIs or SDK provided by RingCentral Contact Center (RTCC) or RingCX license?

How long are text messages kept before the system deletes them? Is this based on quantity of texts or time? 

I have 2 numbers assigned to me. How can I forward calls from just 1 number?

We only use RingCentral for faxes. The coversheet shows the Ringcentral number as a phone number making it unusable for us. We need to customize the phone & fax number shown. This forces us to leave the Email subject line blank - a problem because this is how everybody was labeling their faxes for searching (when we used eFax).

We’ve had multiple users set up using RC Connect for NetSuite for months and it’s been working fine. All of the sudden today, users cannot connect. Users who were already logged in this morning are okay, but as soon as they log out it wont log them back in. On the browser app extension, they are “logged in” and able to make calls; however, in the settings on the browser app, it warns them to “connect to NetSuite”. You click the “connect” button, put in the RC credentials, and it just cycles back to where it keeps telling you to connect. We need it to be connected, otherwise none of the activity is logged in the CRM.Spent an hour on the phone with RC support; they gave me the NetSuite phone number and said it was an Oracle developer's issue. Except that Oracle did not create this app. I had this issue with 1 or 2 users when we were setting it up, but it was a role setting (subsidiaries access), that we resolved. Nothing has changed with our NetSuite settings, or any other settings, that

is there any way that admin can access call transcript and notes in admin portal for all calls. 

Creating a Custom Role. I’d like to copy our Standard User role, but add permission for this role to view and export the current list of Users with Extensions, whenever they need to when changes are made to the list. They should NOT have permission to make any changes to Users or accounts, just need to view and export the list.

We have no need to SMS customers, we need to use RC SMS capabilities to text EMPLOYEES who are out in the field.  Is there any way around the overreaching TCR registration?  Or A simplified one for non marketing use cases?

Please help me connect RingCentral to Clio. For three months, the app has been unable to log calls or connect. 

Hi everyone,Looking for some advice or best practices around call parking in RingCentral. We recently migrated from Mitel, where our users were used to parking calls directly to an extension number. That workflow was very intuitive for them.In RingCentral, I’ve created dedicated parking locations/areas, but users are mostly ignoring those and just hitting the generic “Park” button. The problem is they often forget the slot number or don’t know how to retrieve the call, so parked calls are getting stranded.Has anyone found a good way to: Mimic the old “park to extension” behavior? Make parked calls more visible or easier to retrieve for end users? Train or configure this in a way that sticks better with non-technical staff? Any tips, workarounds, or real-world lessons learned would be greatly appreciated. Thanks in advance!Jim

Trying to setup the page extension in the Basic Settings with the info given by Ring Central.  I keep getting no reply from server under the SIP Registration under Status.  Any guidance would be greatly appreciated. The 8301 is only going to be used for overhead paging only.

Hi, Is there a way to easily see the data for which phone numbers were dialed/called for a time period? We have several numbers we use for different marketing. Don’t see anywhere that we can break down how many calls were dialed to each. (these are extra $5 local numbers)Thanks

My Shokz headset is not able to answer my Ring calls. I can use the Shokz speaker and microphone when I answer on the computer with my mouse, but not able to use the headset controls to answer.

I have my contacts from Outlook linked to RingCentral.  I’m having two issues with notes.First, Notes field seems to be limited to 100 characters in RingCentralSecond, Notes field removes all new-line characters which makes the notes hard to read.Is there a way to work around these limitations?

An incoming call to a RingCentral phone number should be routed to our Next.js application (running server-side with WebSocket support), where the real-time audio media stream should be received. Our application then processes the audio, which should be sent back into the same RingCentral call.In effect, the call audio should flow bi-directionally through our application, acting as a real-time media processor.How can we achieve this requirement through API?

Hi I have a couple of agents who primarily make outbound calls, each time they complete one they are put back into an Available state, regardless of the state they were in prior to making the call. Is it possible to create an agent state that will remain active while they make outbound calls?

When I am already on a phone call, when an incomming call comes in, the new call is answered instead of going to the next extension or to voice mail.

Have stumbled across one of our users with a unique problem. User has access to view an inbox where voicemails are left in Ring CX.This inbox displays the VM as a separate link the user will then click on to actually hear the VM. When the user clicks this link a new browser tab is opened and they are prompted to log in again to Ring CX. This turns into a loop where every time the user goes to access the VM they are just asked to log in again. Looking for suggestions on how we can solve this, expected behaviour is that it opens the new tab and just starts playing the VM, it does this for me and our others users. 

When one person in our office answers a call, their notes automatically begin taking notes as intended. When they either transfer that call to another person in the office or place the call on hold and another person picks it up, the second person to accept that call is unable to start taking notes. Is there any way to resolve this issue? 

for the last 36 hours I have been unable to send text messages to my customers.  My case has been escalated twice.  I finally asked for a supervisor and I was told that this is an issue with the "carrier"  Has anyone else had this issue?  How many tiers are there when it comes to customer service?    I keep getting this message after every attempt to send a text:  Sorry, we're having trouble sending your message. Please try again.

Hello RingCentral Community,I’m hoping someone here can help us escalate an ongoing issue with our TCR registration, as we are at our wits’ end.We have been trying to complete our TCR registration for over a year. During that time, we have submitted the registration form multiple times and have been charged for every resubmission. Each time our application was denied, we contacted RingCentral for support—by phone, chat, and email—easily 20+ interactions at this point.In every instance, we were connected with a TCR representative who: Walked us through the application step by step Told us exactly what to enter and how to word it Assured us the submission should be approved Despite following those instructions exactly, every single submission has still been denied.At this point, the impact on our business is severe. We no longer have the ability to send outbound text messages, we’ve incurred repeated charges, and we’ve spent countless hours working with support—yet we are no closer t

We have a phone and extension that is a main incoming call line.  The prior user is no longer with us, and a new staff is sitting at that phone.  How do I transfer the extension and phone to the new staff without disrupting incoming call flow?

I just jumped into the RC admin portal to check something and was presented with a pop-up alert stating “One or more devices on your account pose a security risk” and goes on about something being end-of-life and posing a security risk. OK, that seems possible. Then, the message says “To determine if your device is affected...”So, do I have such a device, or don’t I? You just told me I did, now you want me to figure it out. The provided link uselessly drops me at the support home page and in no way helps me determine if I have EoL devices, which the pop-up says I have/might have. So many questions.   

Hi All,For some reason, my soft phone isn’t ringing when using the RingOut Endpoint.What am I missing?  With this url:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/{{extensionId}}/ring-outAnd these headers: --request POST--header "Authorization: Bearer {{accessToken}}"--header "Content-Type: application/json"--data {{payload}} And this payload (properly quoted, of course):{  "from": { "phoneNumber": "{{fromNumber}}" },  "to":   { "phoneNumber": "{{toNumber}}" },  "playPrompt": true} I get this (encouraging) response: {  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/**********/extension/**********/ring-out/s-a...",  "id" : "s-a...",  "status" : {    "callStatus" : "InProgress",    "callerStatus" : "InProgress",    "calleeStatus" : "InProgress"  }} 

Is there any future path for RC App Connect to be used on a mobile device?