ACE WEM Sentiment Analysis D365 Integration

Hi everyone, 

I am getting stuck into the capabilities of ACE WEM and it is a great tool, but more importantly, we are looking at how we can use the sentiment analysis to improve our reporting and visibility. Whilst the system uses powerful a LLM and machine learning tools, the layout of the data is fixed and still leaves a lot to the user. We have over 700 interactions per day which are attributed a sentiment and it would be great to be able to use this data within a Power BI or akin reporting format. 

Has anyone done anything like this or can shed some guidance on how we can get the sentiment analysis to a point where it can consistently influence call centre and business decision making?

Thanks.