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Hi,I am trying to setup an IVR Menu for the virtual receptionist.  The caller gets greeted and then they can have the option to get routed to the directory, the directions menu, dial the extension, or dial 0 for operator.  I am having issues trying to setup the directions menu.  There are 3 options the caller can choose from, If they are coming from the Madison area, press 1, if they are coming from the Chicago area, press 2, and if they are coming from the Green Bay area, press 3.  Then when they choose a location, they have the option between picking from 2 different warehouses. If going to 2880 N 112th St Location, Press 1.  If going to the 1300 or 1290 Glenview Place Location, press 2.  Then once they choose a warehouse, the next prompt will give them the directions.  Can anyone give me a step by step instruction on how to set this up?  I tried and it gets stuck on 2 and will only give me directions from the Chicago area, then it will only give me the 1300 or 1290 Glenview Place lo

Randomly I have several numbers that the location is not the same as the others within the number range.  How can I update this so that the CalleID is showing correctly? For example 50 numbers will show Location:  United States, Boston, MA while two are showing Location:  United States, Brockton, MA.  When these two employees make outbound calls their CallerID is showing Brockton, MA as opposed to Boston, MA. Any help would be appreciated. Thank you

Hello, When using the URI to open the RingCentral app and make a call (rcapp://r/call?number={phoneNumber}), is there a parameter to specify the number that I am calling from? We have separate numbers that we dial out on, depending on the department. Thanks 

Hi, we are trying to integrate RingApp service with our internal oncall scheduling.I’ having hard time findin what API call we ned to make in order to acces courrent incoming calls ring order and setting new values for it.Any suggestion and help is more than welcome.

Our organization is currently seeking assistance with the following NICE API.https://developer.niceincontact.com/API/InteractionAnalyticsAPI#/We would like our call transcripts from Interaction Analytics to be pulled into HubSpot associated with our already current integration. We currently have all our calls logging but we are interested in having transcripts as well.

How do you adjust incoming call volume in the RingCentral app?  In & outgoing are fine from both the desk phone & Teams but can’t hear incoming calls from the desktop app.

Users are reporting the following error when receiving transcribed voicemail message. Example:Any help is greatly appreciated.  

I have a question around the call status of an inbound call. We are testing routing calls from Twilio to RingCentral. In Twilio we have a list of direct RingCentral numbers, we would like to dial them sequentially. The issue is, RingCentral immediately answers the call and then internally rings the agent. In Twilio, that call was “answered“ even though no agent actually accepted the call, so it never moves on to dial the next number.We have tested this with standard phone numbers and the logic works fine, it is only calls to RingCentral numbers that have this issue. Is there a way to have RingCentral not accept the call until an agent actually answers?Just to reiterate, the call is marked as “In-progress” within RingCentral if the agent never answered, but it is technically answered from a call perspective as soon as the call hits RC. We would like RC to not answer the call until an agent actually answers/accepts.

This has been asked about in a few questions, but no useful answer has been posted.When connected to my car via Bluetooth, my phone automatically answers calls. How do I stop this happening?The one instance of this being asked blamed the phone/headset, but as it is happening on various phones and Bluetooth devices it would seem to be a feature of the app.

Is seems in the last month or so. The caller ID information for incoming and outgoing calls is using old information. From what we can tell, is its about 10 year old information. Almost like the database that RingCentral stores caller id names in reverted to 10 years ago.anyone else seeing this?

all my calls are going to voicemail.

As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

Is there a way to add additional names, nicknames to a user for to be used for the dial by name directory? For example the name Joseph or Joe has different first three letters but very common for people to call someone by both names. The issue is for name directory you can only find someone under one name not by both.

We have moved from Panasonic PBX to Yealink T-54W. We can still page to overhead speakers using an Algo adapter, but RingCentral requires the EXT number be inputted to do so. Is there a way to bypass the requirement of inputting the ext number, and essentially only pressing Page to successfully reach the speakers overhead?

Good Morning. I am in the process of testing this with our netsuite integration and just using it at my desk. Our goal is to deploy to our call center of 12 employees that use the softphone to monitor 2 call ques.  Features they use are the HUD, DND, and manually taking themselves in and out of call ques for misc. reasons along with standard features.  My question is, is App connect intended to replace the exisitng softphone that the call center agents currently use ?  If so, are all the features in the softphone in app connect ? in my testing when I call in I have both the softphone and app connect ringing, I’m just trying to figure out how its inteded to be used.Also, I believe I read in one of the email’s that this going to be mograting to a paid option at some point.  Can anyone confirm that and if so what is the time line for that ?Thank you for the help 

Hi everyone,Our company has several RingCentral accounts used by different staff members. Right now, all of our text messages go to one main account.To read or reply to messages, we have to log out of our current account, switch to the main one, handle the texts, and then switch back — which is really inconvenient.Is there a way to let all users view and respond to texts from the main account without having to constantly switch accounts?Thanks in advance for any help or suggestions!

This was a post 2 years ago. I followed advise to block the number on the Super Admin extension, but the call keeps coming though to the Message-Only extension. How can I resolved ? This is the post from 2 years ago:https://community.ringcentral.com/ringex-phone-sms-fax-6/how-can-we-block-a-number-on-a-message-only-extension-1115 Like I said, I did just that, but the caller manages to get through at the same number asking the same questions. I also tried going to Message-Only extensions and clicking on the msg. 45/45 for the company name but in there, I don't see an options for blocking the number in there. Only the option via 3 dots, to Download or Forward. Anyone able to assist ?

I preformed the correct steps to complete a conference call, and it did not work.  The first person got disconnected when calling the 2nd person.  This process has happened on other teammates desk phones.  I cannot complete any conference calls from any desk phone which is a new event.  The phones always let us do conference but in the last couple of weeks we cannot complete.  These are the steps I am taking. Start a Call: Begin by calling the first person you wish to include in the conference. Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold. Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call. Merge the Calls: After the second person answers, press the "Confrnc", "Conference", or "Join" softkey again. All three parties will now be connect

For the past several months, we've had our users adopt the new RC app to replace RC Classic. However, the RC Classic app somehow keeps reinstalling itself within hours or by the next day (after a reboot), and then becomes the default app that opens at startup instead of the new RC app.How can we fully uninstall the RC Classic app from Windows 10 systems? This is taking up way too much of our bandwidth. I have started just leaving RC Classic installed on our systems (been through this loop four times myself), though that is really not the solution we expect.I do have an open case on this, but it's been on PKI Hold since January.

I was on https://support.rincentral.com/download.html site looking for the RingCentral Phone download but am only able to find RingCentral App for End-Users.  Where was the RingCentral Phone download moved to?In our situation the full RingCentral app does not work for our receptionists.

I am a RingCentral partner and have several clients that are reporting that random phones will report no service and then reconnect. There is no rhyme or reason behind this. We have unassigned the desk phones and reassigned them and that has fixed the issue for some but not all.  As this is happening to several of my clients thar are in different areas and different internet providers and that it is random phones and not all phones we can not find what is causing this issue. All network requirements are met. 

We currently have two RingCentral instances — one in the U.S. and another in India — each with a different unique ID (UID). Is it possible to enable extension-to-extension calling between these two instances?

So I am wanting to create an Alert so that when an agent has been on a call for 10 minutes it will ping them to say they are approaching an extended call and need to start wrapping up or to raise an extended call request.I am unsure on which of the Fields to use under the Agent product to use for the “Alert When”.