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We are currently running an analog phone paging system. Our users dial 77 from their Polycom phones and RingCentral desktop app, then announce the page after the beep. This is done over speakers on our factory floor. We want to terminate the analog line and move paging to RingCentral using a Cyber Data SIP Paging Adapter. If we do this, can we continue to use 77 as the extension for paging the same way as we currently do?

I am new to this community.  My need is to use the API to retrieve call data and queue information (call history) in RingCX.  Most of the documentation deals with tasks such as placing calls or changing settings but that is not relevant to my needs.  I have spent a lot of time digging around but if I could just get an example in C#.NET of how to retrieve historical data that would be very helpful.

We are pulling several “Get”s from the API and using them to create custom dashboards.  The issue is that RingCentral considers any call that doesn’t get answered as Missed or VM/Missed, even if its an afterhours call.  We are looking for a Get that we can use to filter the call data based on “After Hours” or “Custom Rules”. We want all calls that are routed outside of “Business Hours” or “Work Hours” to be identified and put into a different container. We use a mix of programming to route calls; Users with Work Hours and Auto Receptionists with Business hours and Closed hours.  

We have a Call Queue number that our staff use as their outgoing caller ID sometimes, When staff use this it comes up with a Caller ID that isn’t correct, where can I get this changed? For example when you call out using the Call Q Number the receiving phone get’s “Company Name Tasmania Burnie” but we want it to just say “Company Name Tasmanaia” 

We are new to Ring Central. We’re getting a lot of calls where nobody is on the other end - much more than we did with our old system.  It’s disconcerting because we are getting a lot of calls that work as expected, but we’re not sure if we’re missing potential clients or if they’re spam calls?  I found this question asked about 3 years ago and the answer pointed to a link that seemed to be about Robocall Mitigation, but the article has been removed from RC.  I’d appreciate any update or insight if this has happened to others.

We are new to Ring Central. We get a lot of calls that when we answer no one is on the other end. It’s disconcerting because we are getting a lot of calls that work as expected, but we’re not sure if we’re missing potential clients or if they’re spam calls?  I found this question asked about 3 years ago and the answer pointed to a link that seemed to be about Robocall Mitigation, but the article has been removed from RC.  I’d appreciate any update or insight if this has happened to others.

 🚀 We’re excited to announce a small but impactful update to App Connect!In version 1.3.5, we've made two significant enhancements to improve your experience:Error Message ImprovementsWe've refined all error messages to be more detailed, aiming to provide users with the information needed to resolve common issues independently.Clio Integration EnhancementsWe've also made modifications to Clio's logging behavior to make time tracking more efficient:Time Entry Toggle: A toggle has been added to control whether a time entry is made or not. Billable Toggle: A new toggle has been added to control whether a call is marked as billable or not by default.More enhancements to how we log call in Clio are coming to make it even easier and more reliable, thanks to feedback we have already received. Stay tuned for more updates and enhancements as we continue to evolve and improve your App Connect experience. 

I just learned that a paid third-party app is required to integrate RC SMS into Zoho. I asked customer service reps from both companies if RingCentral and Zoho integrated and if I could send/rec RingCentral SMS in Zoho, and both said yes. I guess it is my fault for not asking the right question. Only telephony natively integrates.I need to figure out how to integrate RingCentral SMS into my Zoho CRM Standard account. The extensions I have found so far are expensive and require a Zoho Enterprise account and/or webhooks (not included in Zoho Standard). Does anyone have any ideas? Is RC developing an app for its customers? Zoho is a popular CRM. Thanks.

Is there a way we can add branding and customisations to RingCX real time dashboards? From what I can see you cannot.I tried adding the dashboard URL into an iFrame for embedding into HTML but this didn’t work, unless there is another supported method for embedding dashboards?

How to resolve errorCode: OAU-331

Hi Everyone, I have Mitel 485G phones and we use RingCentral. A few months back, I was following this guide to set up my phones in RC. These steps are no longer working for me. After I set the configuration server, the phone reboots and hits me with a “no service” message.  Does anyone know of any other ways to add the phone to RC? Thank you. 

One of my users… his RingCentral App Connect won’t log SMS messages in Pipedrive. It does for other users, such as myself. What could the problem be? Some sort of permission?

We have moved from Panasonic PBX to Yealink T-54W. We can still page to overhead speakers using an Algo adapter, but RingCentral requires the EXT number be inputted to do so. Is there a way to bypass the requirement of inputting the ext number, and essentially only pressing Page to successfully reach the speakers overhead?

Hi,I’ve been usingt he AI Notes function in RingCentral fo a little while now, but I have found that it has been inconsistent for the recording of specifc words/phrases in the Transcript, as well as in the Notes, As an example, the company I work for is MailGuard, but most of the time, in both the Transcript and Notes, it is more likley to write it as “Mailgard”.I correct this in the Notes, and then save it. But this is happening over and over again.It is also showing “MMailgard” as incorrect, with a red squiggly line under the word when I open the Note in edit mode.Is there any way to teach the AI specific Spelling of words/phrases?

Hello RingCentral community!I am looking for some clarification for the SMS content policy.Background: We are a clinical lab that tests mainly for illicit drugs, and we use RingCentral’s SMS to discuss results with doctors and such. This type of communication in the testing world usually includes some interesting vernacular that would normally violate the SMS content policy. But, sometime last year we reached out to RingCentral to see if they would except us from the content policy (in which they have) for a few words such as “Meth” and "Heroine.”The Issue: We are trying to whitelist more words so that we can use RingCentral’s SMS (specifically “Cocaine” and “Xylazine”) without using street names like “booger sugar” and “za za” (very unprofessional). We reached out to support but they just pointed me towards the content policy which I have already read. If I read it right, “Meth” and “Heroin” should be a bad word, but it is not. Why can we send some illicit drug names but not others?Wo

We noticed recently that RingCentral AI assistant can transcribe and summarizes calls. Is there a way to those summaries into our Customer Relationship Management system? Steps/ Workarounds attempted:(According to talking to tech/dev support and personal tests with APIs) AI assistant data cannot be accessed via API which means any movement would be extremely manual.   RingSense (including at additional cost) has a very limited integration currently only containing a handful of Microsoft products none of which are a CRM.  RingSense API (beta) cannot be used on RingCentral’s media URLs because the RingSense API can only be used on “publicly accessible url.” This could be used if we moved our RingCentral media URL’s to a publicly accessible URL but then it would mean that all our call data would be publicly accessible. Do you know how we can get call summarizes into a CRM? 

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

Hi Team,I’m unable to make outbound call to the numbers who don’t have ring central account.Call icon is showing blur. Can anyone suggest what can be done.?

Dear Team,We are currently using Ring Central for AR calling, and we are experiencing an issue specifically during Medicare calls. When we enter *11, the call automatically goes on hold without any manual action from our side.Could you please advise on how to resolve this issue? Is there any way to disable or remove the hold shortcut associated with *11 in RingCentralYour guidance on this matter would be greatly appreciated.Thank you,

How to provision a Mitel 480G/485G with Shoretel firmware (v802/803) to ringcentral These phones are now supported on RC with autoprovision phone per (https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html#mitel). However, the instructions given by the RC admin portal wizard and also on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html will not work if your phones are on older shoretel firmware. I spoke with Mitel SIP phone support and here are the steps that worked. Sharing for anyone who is trying to convert these phones to RC.Make sure the phone is added as a device in the RC admin portal using the mac address and selecting the correct model - see steps 1-7 only on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html if you aren't familiar with adding devices to RC admin.Factory reset your 480G/485G by pressing Mute then 25327# while on the idle screen. It will pop up asking if you&

We have several call queues that we want to have as “shared” e-mail boxes. In our old Cisco system, we forwarded voicemails to a shared mailbox in Outlook so everyone works out of 1 queue. I would much prefer not having to rely on e-mail and having the drop down in everyones software to be able to work out of the same queue, so when a message is deleted it no longer needs to be looked at. When you add someone as a co-recipient, it does exactly that and it adds the box to a dropdown in your voicemail tab. This works exactly how i’d like it to….   HOWEVER, you also get an e-mail copy despite all notifications being turned off…. This seems counter-intuitive to get the e-mail because you want to prevent all people part of a queue from addressing the same voicemail as someone else. If you send a copy to 15 peoples e-mail (co-recipients), all 15 people are going to listen to it / try to address it. The only way to be able to view a shared / queue voicemail box in your software is by adding t

I have a message only extension set up already. I previously recorded a custom greeting which worked well but now I need to delete that greeting and use an updated version with new information. When I click to edit the custom message, it only gives me the option to either listen to the current greeting or download it. It doesn’t let me upload or delete. How can I get this old greeting off so I can upload the newly recorded greeting?  These are audio pre-recorded greetings so I am not trying to record these in real time. I just need to be able to add the audio file.