Recently active topics

Hello, I’ve successfully connected RincgCentral App Connect for RingEX to my Netsuite SB4 environment, and testing went well.  Product looks good, features are nice, etc.  I’m ready to go into PROD.  Configured same way, testing with a custom role that has same permissions that worked in SB4, but I keep getting error ‘Could not load user information’.  I also get this error if I test with ADMIN, so I think it is not a Netsuite role permissions error.  Has anyone struggled with this before, and how did you resolve?

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve uploaded to the knowledge hub.

Hi all, I've been working on a fairly standard "forward inbound SMS to an external system" integration and have hit a wall I can't find documented anywhere. Looking for guidance.SetupRingCentral account with 3 extensions total (2 user extensions (x101, x106) and 1 call queue, main account/auto-receptionist (x111)) Business SMS Booster license active, assigned to x101 A TCR-registered, SMS-enabled phone number is assigned as the direct number of a call queue extension x111 (company number, no user assigned) The call queue's SMS Recipients is set to a user extension (x101) x101 is also a call queue manager Auto-Receptionist > Call/Fax/SMS Recipients also lists User (x101) as the SMS Recipient, x111 as the operator, x111 as the Fax recipient JWT-authenticated as a super admin with x101’s account (super admin) App permissions: Read Accounts, Read Messages, SMS, Webhook SubscriptionsWhat I builtA webhook subscription using the standard event filter, with a small middleware to validate th

Hi Everyone, I have Mitel 485G phones and we use RingCentral. A few months back, I was following this guide to set up my phones in RC. These steps are no longer working for me. After I set the configuration server, the phone reboots and hits me with a “no service” message.  Does anyone know of any other ways to add the phone to RC? Thank you. 

Hi RingCentral Team,I am implementing SMS functionality using RingCentral REST API with JWT authentication (server-to-server app).Environment:JWT authentication flow Existing number available under Admin → Phone System → Phone Numbers Number assigned to a Softphone extensionIssue:When sending SMS via API, I receive:“Phone number doesn't belong to extension”This happens even though the phone number exists in the account and is active.Questions:Is SMS sending restricted to phone numbers assigned only to the authenticated JWT extension? Can existing numbers be reused across multiple extensions for SMS sending? What is the correct way to bind or select an existing phone number as a valid SMS sender for JWT-based API usage? Is there any configuration required to enable this use case without purchasing a new number?Goal:Use an existing company phone number as the SMS sender for OTP via API without creating a new number or extension.Thanks in advance for the clarification.

Hello, Currently to access the DND function you need to go to settings and then to phone rules. For something we need to access multiple times a day it would be far more convenient if we could make a button for the home screen. The warning that appears when DND is active is very convenient.Thank you. 

Is there a report in Analytics that shows how long an agent leaves a caller on hold during an active call?

Hi everyone,I’m working on a custom integration using RingCentral and would like to implement an AI note-taker feature within the RingCentral dialer.My goal is to:- Add a toggle button (Start/Stop AI Notetaker) during a call- Capture the call recording and/or transcript- Generate AI-based notes (summary, key points, action items)- Automatically save these notes into a CRM history recordI would like guidance on the best approach for this:1. Does RingCentral provide APIs for real-time or post-call transcription and AI summaries?2. Is it recommended to use RingCentral’s native AI capabilities, or integrate external services for transcription and summarization?3. What is the best way to hook into call events (start/end) to trigger this workflow?4. Are there any sample implementations or best practices for syncing AI-generated notes to a CRM?Any insights, documentation, or examples would be greatly appreciated.Thanks in advance!

Having trouble assigning delegates, I get a message stating that “You have no assigned delegates. Please contact your administrator for assistance.” But for the delegator, I have gone into Presence, under Permissions and checked the box for the user under “Select users permitted to answer my calls:”Under that delegate, I have checked the box for “Enable me to pick up a monitored line on hold”But going back to the delegator and selecting the Delegates option, it gives the error message above.Am I missing a step here or doing something incorrect?

Hello,  Can you tell me if RC AI Notes can be programmed to detect keywords that would then prompt an end user to pause the conversation, so we are compliant per PCI DDS (Payment Card Industry Data Security Standard)? 

In the middle of calling customers, I got a user not found error message.  I tried clearing removing the ring central app connect, clearing cache, turning off computer, downloading the ring central app connect extension.  Now I get a failed to register api key when I try to connect ring central to insightly.

Hi all,We pull a scheduled Interaction Details report from RingCX every 15 minutes via SFTP, and load it into our internal Postgres table (ringcx.interaction_legs). We use that data to power a "Case Journey" view in our internal app, where reps can see all call activity for a given customer case.We'd like to add an "Open in RingSense" button next to each call so reps can jump directly to the conversation page, e.g. https://ringsense.ringcentral.com/calls/3f2a8e12-966b-40e3-8ce5-baa40396437b.The problem: the UUID in that URL isn't in our SFTP feed. We have:UII (e.g. 202604271934311801140000038844) ANI / DNIS segment_start_time, segment_index Agent name, disposition, queue, talk/wait/hold/wrap times Recording URL (vacd.biz link)But not the Segment ID (p-v-a531ab95...) or Dialog ID (s-v-a531ab95...) shown in the RingSense UI under "Source identifier," and definitely not the URL UUID itself.A couple of questions:Can the Segment ID, Dialog ID, or the RingSense call UUID be added as columns

Our AI Receptionist is gathering information from the customers (e.g. name, email) We didn’t ask her to, but that’s what she’s doing.    That information is not being passed along to a human.  I called support and they said the only way to see the information is to log into the portal and go call by call in the call log to see if there is anything that needs to be addressed.According to support there are no integrations (e.g Zapier) for the AI handled called.   This seems to make the whole system useless to me.  With customer information going into a black hole, we will have upset customers who think they left a message but did not receive a response.Amy I mssing something?   Has someone found a solution on how to handle the information gathered?

I am trying to add a user to the SMS campaign (It has been Approved).  Sometimes it will add them, and it says “Setup in Progress,” but as soon as I do anything they drop out of the list and my user count goes from 33 to 32.  Most of the time, however, when I click Add, nothing happens at all.  I am not sure if the UI isn’t working correctly and my user is being added, but I am not being patient enough, or if there is a problem and the action just keeps getting terminated.  It shows in the log that I am adding someone, but they are not in the list, and definitely unable to send/receive text messages.  Soooo, any tips, or further insight anyone has would be greatly appreciated.

Hi everyone,I’m implementing merge in a Laravel app and need confirmation on expected behavior.StackPHP SDK: ringcentral/ringcentral-php 3.0.4 WebPhone SDK (ringcentral-web-phone-2) Using call-control + telephony conference APIsFlowCreate conference POST /restapi/v1.0/account/~/telephony/conference → 200 Bring in active calls into conference POST /restapi/v1.0/account/~/telephony/sessions/{conferenceSessionId}/parties/bring-in → 403 TAS-106Observed app result/api/r/call-control/merge returns 409 Conflict Message: Bring-in was rejected (TAS-106). Automatic transfer fallback to conference target is disabled.Sample payload that still fails (even with -1 parties)primary_party_id: ...-1 secondary_party_id: ...-1 Still gets TAS-106: Operation is not allowedScopesCallControl, ReadPresence, VoipCalling, and other standard scopes are present.QuestionHas anyone seen TAS-106 for bring-in/merge while conference creation works?Is this usually account/role/call-leg restriction, and what exact settin

Is there a way in the admin portal to view the teams created by users in our organization?Thank you

I has just found out about text messages getting deleted after 5000. So set up archiver. Issue seems it archives only texts that were made after archive was set up. Is there no option to backup old texts before they get deleted? Can i archive all texts that still exist on Ring central app?  Thanks

 All users currently have call recording enabled for inbound, outbound, and ACR calls. However, we’ve noticed that some calls are not being recorded. I’ve reviewed the settings for all users and call queues, and recording is enabled across the board.We’ve also observed that transferred calls are often not recorded. In these cases, a transcript appears to exist, but the recording itself cannot be accessed.Additionally, some users attempting to manually start recording during outbound calls via the keypad receive an error message stating, “Sorry, we are unable to record the call.”Could you please advise on why this may be happening and whether there is a workaround to ensure all calls are consistently recorded?

Are others experiencing situations where messages appear to send, but either fail later or never reach the recipient—and you only find out after the fact? How are you giving your teams confidence that a message was actually delivered and seen? Paul ZylaPartners in Excellence - pzyla@partnersmn.com

Welcome to the home of the RingCentral developer community, where developers and users come together to ask questions, seek support, and work together to get the most out of RingCentral's unified communication platform.This article is provided to developers going through the getting started experience accessible from within the RingCentral Developer Console and needing help specifically with the "Initiate a phone call" code sample.I am receiving an error when I run my code sampleThe code sample provided for you is 100% complete and ready to go. You should not need to edit it in any way.However, if you are still receiving an error, check the following: Make sure you installed the SDK. If the error message relates to a missing library or a file that cannot be found, return to Step 2 on the Making a Simple API Call page and follow the instructions for your preferred programming language to properly install the RingCentral SDK. I am experiencing a different problemIf the above content di

Using the “get Company Call Records” and not seeing recipientextensionNumber.  We are attempting to filter calls that route through the AutoReceptionist, then through a user with a specific firstName description.  We want to then “marry” all call legs associated with that single call and then take that session ID and pull that call log into a separate bucket.   We have many different sites in our RingCentral tenant that all have different work hours, so we want to “tag” a call by using a User that has AFTERHOURS in its firstName. Very new to the API world...