Recently active topics

Hello,I'm looking for more information regarding the announced sunset of Performance Reports, which was mentioned during the June 2026 RingEX Unlocked webinar.  I have several questions that were not answered during the webinar, and I'm hoping someone from the RingCentral team or the community can provide more clarity:When will Performance Reports officially be sunset within the Reporting Portal? Will Business Analytics fully replace the functionality of Performance Reports? Can Business Analytics create and schedule reports for different groups of users, similar to how Performance Reports allowed us to separate users across multiple report subscriptions? Where can we find documentation, training, or best practices for using the new Business Analytics reporting tools?This change has a significant operational impact for our organization. I currently manage 100+ scheduled report subscriptions that are delivered daily/weekly/monthly to various offices. Before Performance Reports are retir

Hi all,We’re using RingCX embeddable from the RingCentral Git (https://github.com/ringcentral/engage-voice-embeddable/tree/master/docs) Everything works well with one exception - when logged in, agents can manage their own queues, and that’s been disabled in the main RC admin dash. How can we make the widget respect the main RC permissions? This is a huge issue and needs to be fixed ASAP. Any help is appreciated. 

I preformed the correct steps to complete a conference call, and it did not work.  The first person got disconnected when calling the 2nd person.  This process has happened on other teammates desk phones.  I cannot complete any conference calls from any desk phone which is a new event.  The phones always let us do conference but in the last couple of weeks we cannot complete.  These are the steps I am taking. Start a Call: Begin by calling the first person you wish to include in the conference. Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold. Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call. Merge the Calls: After the second person answers, press the "Confrnc", "Conference", or "Join" softkey again. All three parties will now be connect

Hi All,For some reason, my soft phone isn’t ringing when using the RingOut Endpoint.What am I missing?  With this url:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/{{extensionId}}/ring-outAnd these headers: --request POST--header "Authorization: Bearer {{accessToken}}"--header "Content-Type: application/json"--data {{payload}} And this payload (properly quoted, of course):{  "from": { "phoneNumber": "{{fromNumber}}" },  "to":   { "phoneNumber": "{{toNumber}}" },  "playPrompt": true} I get this (encouraging) response: {  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/**********/extension/**********/ring-out/s-a...",  "id" : "s-a...",  "status" : {    "callStatus" : "InProgress",    "callerStatus" : "InProgress",    "calleeStatus" : "InProgress"  }} 

We are excited to share a fresh batch of updates for App Connect. Whether you are running our stable builds or helping us test the future on the App Connect 2.0 Beta, we’ve got new features and key fixes heading your way.Here is everything you need to know about what's new and improved in these latest releases:App Connect 2.0 Beta (v1.7.35)For our users on the cutting edge, this beta update brings enhanced support tools, developer features, and smart handling for minimized states. RingCentral Account ID on Support Page: To make support interactions smoother, you can now view your RingCentral Account ID directly on the support page. No more digging around when a support representative needs to verify your account details. Pseudo-Anonymous Plugin Tracking: We have introduced hashedExtensionId in plugin calls. This provides a safe, secure, and pseudo-anonymous mechanism for plugins to uniquely identify users without compromising privacy. Minimized Incoming Call Notifications: Never mi

How do I access a previous webinar and presentation?

I am using Ringcentral Web version and it logs out after certain period of time without auto-filling password so I have to manually put in password each time and log back in all the time. You should make the site NOT log out until the user choose it to log out.

Hello!   The phones in one of the restaurants say “Off Hours Mode” in the top left even during work hours. For a while they were sending everyone to voicemail when they shouldn’t. Our other tech support for the company was able to fix this, but the phones still say “Off Hours Mode”. I checked in the admin portal for the After Hours schedule to see if that was wrong, but it’s not. Phone calls are coming through, but how do I change the phones from “Off Hours Mode”?

We have been live on RingCentral EX for over a month now and haven’t had issues until yesterday.  I have tickets open but was curious if anyone else has / had experienced this.We have 125+ Polycom desk phones.. starting yesterday we’re having 2 issues.1-way audio or no audio at all.  The user hangs up and calls back and ALWAYS gets successful 2-way audio on the 2nd attempt. Phones are showing Not Registered then go back to normal after a few moments.  When this happens, the port does not go down on the switch side.  I’m the sole firewall administrator and no changes have been made there.  The only thing I know that’s changed is we got a notice that the Polycom firmware would be updated to 26.2 on May 17th.  

My company is trying to find a RingCentral third‑party application that can geo‑route inbound calls by ZIP code. I’ve been trying for a months to get this answered through RC Sales, and last week I was finally pointed to the Developers site.For context: I run nationwide marketing campaigns that rely on shared-use call flows. TV or radio spots promote a single phone number. When a viewer or listener calls, they’re prompted to enter their 5‑digit ZIP code, and the call is then transferred to a participating business in that specific area. Think of models like 1‑800‑Flowers, 888‑92‑NoPain (chiropractors). This ZIP‑based routing is essential to how our campaigns operate. I need to know whether RingCentral can support this—either natively or through a compatible third‑party solution—before I proceed with onboarding.Thank you in advance for helping me get a definitive answer.

I'm integrating RingCentral with Pipedream using the "New Inbound Message (Instant)" trigger. When Pipedream calls the extension list endpoint to populate the dropdown, it crashes with:Cannot read properties of undefined (reading 'firstName')The result is the extension dropdown won't load, so I can't select my extension and deploy the trigger.My setup:Ext 101 — Halah Ladson, 704-941-4557 (the SMS line I want to listen on) Ext 102 — "Forward to English" (a call forwarding rule, no person attached)I believe Ext 102 is returning a contact object with no firstName field, which causes the crash when the integration iterates over the list.Questions:Is there a way to add a contact name to a forwarding extension so the API returns a valid object? If not, can I get Ext 101's internal API extension ID so I can enter it manually and bypass the dropdown? Is there a filter I can add to the extension list call to return only user-type extensions (exclude forwarding rules)?Endpoint I'm hitting: GET h

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either. 

I found an old thread but did not want to revive it.  I need to either remove or reduce the volume of the sound that plays at the beginning of the page.  Using Polycom VVX model phones.  Page tone/beep too loud | Community

We are using a RingCentral recommended CyberData 011146 as the SIP paging server to integrate with our legacy paging system and amplifier.When someone initiates a page by using the hard phone key or dialing *84, we are having volume issues. It seems that RingCentral adds a "beep" tone at the start of the page. The beep tone that RingCentral adds is significantly louder than the speaking volume of the person announcing the page. We have struggled with normalizing the volume between speaking and the RingCentral beep through volume adjustments on the amp and in the CyberData web UI. We have not had good results.The CyberData SIP paging server has the ability to play its own page noise or beep when a call is connected, but it does not block the incoming RingCentral beep. It is the case that we can have both the CyberData and RingCentral beep play at the same time, or we can have the RingCentral beep alone. There appears to be no way to suppress sound for the first 0.25s of a ca

The RingCentral desktop app has a setting to disable incoming call pop-up. Is there a similar setting for the Chrome Extension?

Hi,We are seeing an issue with the RingCentral / Bullhorn integration for an inbound call received through a Call Group.One of our users received a call through our Marketing Executive Search Call Group. The user advised that the call lasted approximately 12 minutes, but Bullhorn logged the activity as only 5 seconds.Call details:Date: 24/06/2026Approximate call time: 10:55am / 10:55:39amCall Group: Marketing Executive Search Call GroupContact/caller: Arun RoweCaller phone number shown in Bullhorn: +44 7506 212460Actual call duration reported by the user: approximately 12 minutesDuration logged in Bullhorn: 5 secondsBullhorn result: AcceptedThe Bullhorn activity shows:Summary: Inbound Call from Arun RoweCaller phone number: +447506212460Date/time: 2026-06-24 10:55:39 AMDuration: 5 secondsResult: AcceptedReference: Arun RoweThe user also turned on NoteTaker during the call. The notes were amended and saved, but the NoteTaker notes did not transfer correctly to Bullhorn.Has anyone seen t

When using App Connect plugin in Chrome, syncing with Clio, if there is no contact match the app drops the Caller ID info in the history.  Instead, if no contact match, it should fall-back on the caller name in the inbound call event.  On the same account and for the same calls, the caller name is preserved in both the Teams integration and the stand-alone app.  It’s only in App Connect that names are blanked

Are there any RingCX Textel users out there that may be willing to share their experience with the platform?

We are using the List Company Call Records API to retrieve call logs and store the logs in our own database. But we are not able to determine whether a call has fully ended or not, so we can store only those logs which has full call legs.Is there a specific field in the call log response that reliably indicates that a call has been ended completely or is there any recommended approach to find this out?

I am trying to integrate RingCentral with GoHighLevel, but it is not working properly. I have been trying to solve this issue for several days without success.I would really appreciate your assistance in troubleshooting the integration. Please let me know if there are any additional steps, requirements, or settings that I need to configure.Thank you for your help. I look forward to your response.

HiI am new to voip and purchased 3 phones through ring central 2 cordless w76p and one desk phone t54w.However i am unable to park calls on my cordless p hones despite technical support trying many ways.tried ## 803   but immediately get reply” this call group does not accept calls”I created 3 park slots which are easily visible on display adjacent to  hard keys .(801, 802, 803).If i park call on desk phone- i can easily view on display o f cordless: “blf numbers “ with park slot lable and caller id.Anyone have any suggestions? Have gone through 8 technical help people( all  helpful but no solution)

Hello,I use an oldish but fantastic Plantronics headset C052A connected with a APU-76 USB adapter, on my W11 PC. I also use a Jabra desktop speaker on the same PC, USB connected.Both work 100% perfectly in Teams and Zoom. I can switch between them during a call and they both work reliably, and the headset never skips a beat.In Ringcentral (Desktop: 23.2.21.7380 Windows (x64) 2023-05-18 07:03:19) the Jabra works 100% OK. The Plantronics headset keeps cutting out. This is random and generally lasts for a few seconds, then sound is re-established. In a 5 min call this happens 4 or 5 times. When it cuts out, the headset "clicks" and both incoming and outgoing sound are muted. There isn't a repeatable pattern to this. This also happens when the Jabra is disconnected.I have tried downloading and using the Plantronics hub software (https://www.poly.com/gb/en/support/downloads-apps/hub-desktop) but it's no better with or without this running and allowing Ringcentral to manage