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I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I would like to develop a custom HubSpot connector for App Connect using RingCentral RingEX, with HubSpot contact lookup and call activity logging.Can a custom CRM connector reuse App Connect’s existing voicemail-drop feature, including its AI transfer, beep detection, and recording playback service? Are there any licensing, provisioning, or connector requirements?Also, which current developer documentation and starter project should I use?I have posted the fuller technical questions on GitHub: ringcentral/rc-unified-crm-extension#253  

I already walked thru a help chat 2 weeks ago on this issue and it is still happening.  My desk phone rings, i pick it up to answer and it keeps ringing, will never allow me to take the call, then goes to the computer app,  then the app on my cell phone.  I want to only use my desk phone when I’m in office and use the computer app or my cell when I am working remote.  This should be as simple as the press of a button to use my desk phone when I am in office and it’s not.  Any tips for this constantly annoying issue?

We are thrilled to announce the official release of App Connect 2.0!App Connect 2.0 represents a huge leap forward, and getting to this milestone has been an incredible journey. A massive thank you to the 700+ active users, customers, and partners who jumped into beta testing, shared feedback, and helped us build absolute confidence in this release. Your input directly shaped what App Connect 2.0 is today—and we are so excited to welcome thousands of new users to the 2.0 platform!Here is a look at what’s packed into this release: Advanced Reporting: Gain deeper insights into your workflows and team performance. Voicemail Drop: Save time and streamline outreach with one-click voicemails. Server-Side Call Logging: Automatic, reliable call records without relying on client-side connections. Callback Scheduling: Let customers request callbacks at times that work best for them. HUD Support: Streamline live queue management, call status visibility, and team oversight. Web-Based Adm

Managing SMS/text messaging communication with customers is crucial for maintaining a healthy and compliant messaging strategy. If you're using RingCentral for sending business SMS, understanding how to manage SMS opt-outs is important for keeping your communications respectful and legally compliant. What is SMS Opt-Out?An SMS opt-out allows a recipient to stop receiving text messages from a specific sender. It is a mechanism required by law to ensure that customers have control over the messages they receive.When a customer opts out, they are essentially choosing not to receive any further messages from your number. Ensuring you respect these requests is not only a best practice but also mandatory under various regulations such as the Telephone Consumer Protection Act (TCPA). How Opt-Out Works in RingCentralRingCentral has built-in features to help businesses manage opt-out requests automatically. Here’s a quick breakdown:Automatic Opt-Out Handling: RingCentral automatically processes

I am looking for assistance viewing true stats within analytics for my agents.  I have several that show a large discrepancy between calls offered and calls answered.  Their RNA numbers are minimal but most calls are being categorized as UC Call.  Has anyone experienced this?  Does anyone know what UC Call is?  Are those calls just not being handled by any agent or are they requeuing?  I would like to know how other FIs are properly tracking your monthly production in regards to calls offered vs answered.

I got a report from one of our MaxAgent users that the agent is logging them out when idle sooner than in the past? They say it used to be about an hour, but now it’s closer to 15 minutes. Went looking in the Admin settings and found this. Is this the right place to set MAX agent logouts? 

 A huge thank you to everyone who joined us for our RingCentral Contact Center (RCCC) 26.3 Customer Release Webinar hosted by Enablement Principal Laura Grubb and Director of Product Marketing Andy Watson! We love seeing our community connect, ask great questions, and share insights. If you couldn't make it to the live session, don't worry—we’ve got you covered! Watch the full recording here and download the presentation deck at the bottom to get the full details of the 26.3 release! Here is a quick recap of the major highlights and feature releases from 26.3: 🚀Key Highlights & New Features🌎 Engagement Orchestration Goes GlobalInternational Expansion: Outbound Engagement data centers in Germany (EU1) and Australia are now live, with the UK non-sovereign data center launching October 15, 2026. Global Attempt Supervisor: Automatically enforces contact frequency, channel guardrails (voice, SMS, email, WhatsApp), and compliance rules on international numbers. 📊 Workforce Empowerment

I updated the Jabra software yesterday. Today, the headset is flashing red and it is emitting a constant ring. I can still use the softphone by using my cellphone instead of the headset, so the phone itself is not affected. I’ve tried disconnecting and reconnecting the headset. I’ve unplugged it and plugged it back in. I’ve toggled some settings both on Jabra and on Ring Central.

I hope I describe this well enough. I have a number used as the main line for our small pharmacy. All calls to that line get transferred to a cloud-based pharmacy IVR system. It’s a standard prescription refill IVR, same as we’ve all used before.The call transfer part is easy. The hard part is that this line also needs to handle faxes because the cloud IVR cannot. A regular queue can do it…..until I forward all calls and then the queue doesn’t handle faxes. A ten-second wait before forwarding works, but that’s a lot of dead time for callers. Two seconds would be perfect, but that’s not an option. I tried adding a dummy member to the queue and forward from there….but then I remembered queue calls can’t be auto forwarded. Ideas?

Good afternoon, We are having issue with Ring Central App connect extension. When a user uses the extension, texts and calls are not linking back to the correct ID in Bullhorn. For example, when user selected ID 7243402, it went to deleted BH profile "7217101 DELETED". Same for call. We experienced a similar issue in the fall, at which time RingCentral deployed a fix to prevent interactions from linking to deleted or archived records. We removed and reinstalled extension. We did try on another browser but didnt work. Any suggestion is greatly appreciated. 

I joined AIRPROS, an HVAC Contractor, as its CMO. I have never worked with RingCentral.I need to get a solid overview of its capabilities, features, etc.What is the best way to get that. Are there upcoming webinars? Thanks.

I have an automation to send a text when someone calls our number. Depending on where the call is routed, some customers are getting 2 duplicate text messages. How do I stop this and only send one?

Hi, I am running reports for our call queues and noticed that for one of our queues a member received 90 queue calls and only picked up 4 of them according to BA.  When I pull this member’s performance report for the same time frame (last work week) it only shows 4 queue calls and all 4 were picked up.  Shouldn’t the other 86 calls show up as missed?  The member’s performance report makes it look like they answer the majority of the calls they receive (the PR says they only received 68 calls total), but the BA shows the complete opposite and has at least 90 queue calls.  Which report is correct?Thanks

When trying to add the "phone" connector in Claude, I get an error message and cannot proceed. {"error":"invalid_scope","error_description":"Unsupported scope: ReadContacts AI SMS"} the “Chat” connector worked just fine

Starting today when I opened the Ringcentral app I get a new icon for an unwanted feature showing on the left pane of my ringcentral app. Clicking on the feature I see, not only do I have no interest in this feature, I have to PAY to even enable this feature.I was told no ads in Ringcentral. This is blatantly an add in the app. I can see many people wanting this feature, but this way of pushing it breaks the promise of no ads.Please stop doing this. Please do not do this again. There are already too many buttons on the left hand side. 

I connected the RingEX Admin server (https://mcp.labs.ringcentral.com/ringex/admin) to Claude as a custom connector. OAuth completes successfully and the tools load, but every API call returns {"error": "server_busy"}.Is there a known issue with this endpoint? Is there a status page I can check?Account type: Admin. Region: US.

When my Avaya J179 phones are provisioned by RingCentral, their Web Administrator Password is getting clobbered.  I don’t know what RingCentral is setting that password to.  I can reset that password to the default 27238 from the phone’s administration menu directly, and then I can login to the phone’s web interface where it prompts me to set a new password, which I can do successfully.  That password works fine until I reboot the phone for any reason, then it gets clobbered again.  This makes it impossible for me to maintain web access to my phones, practically speaking.  Can I find out what password RingCentral’s provisioning is setting for my phone’s Web Administrator access?  Or, can I do something to have RingCentral’s provisioning refrain from clobbering that password?

A huge thank you to everyone who tuned in for our latest RingEX Unlocked session, hosted by Sara Hoyt from RingCentral's Customer Success Team! This month, we walked through major product updates spanning agentic AI, voice, Business SMS, analytics, and admin tools Catch up on all the top highlights below! 🤖 AI UpdatesAIR Pro (Early Access): A fully configurable, omnichannel, and multilingual AI agent capable of handling complex multi-step workflows and custom integrations. AVA (Early Access): RingCentral’s AI Virtual Assistant delivers real-time meeting notes, chat summaries, and dynamic prompts. Core features will be free for all RingEX users at general release. 🎙️AI Receptionist (AIR) EnhancementsDesktop App Management: Monitor and configure AIR directly within a new tab in the RingCentral desktop app. Offer Help Before Transfer: AIR asks callers why they need a person before routing, handling simple requests automatically to reduce transfers. Clarifying Routing Questions: Resolves

Anyone know how to easily cancel a RingCentral account?  I’ve grown tired of their terrible support.  

My MCP connection with Claude was working, but stopped last Friday. I removed and re-added the connection. I can progress to the to the Ring Central login and the get the following message. Your account was authorized, but no MCP server was found at the provided URL, or your account doesn’t have access to it. Check the server URL or your access, then try again. If this persists, share this reference with support: “ofid_df656a5d5597d7d5”. Any recommendation to fix this? I am using the https://mcp.labs.ringcentral.com/ringex/admin server URL

We wanted to provide a quick update on the connectivity issues some of you experienced yesterday with our MCP services.The Good News: Our webinar last week was a massive success—so successful that it brought a significant surge of new users to our MCP servers. While we love the enthusiasm, that surge exposed capacity limits we didn't anticipate. It's a high-quality problem to have.What We Did: Within hours, our engineering team identified the constraint and increased our infrastructure capacity. Services have been operating normally since, and we're continuing to monitor performance closely.What's Next: This experience has illuminated areas where we can improve the resilience and scalability of our MCP offerings. We're actively exploring additional enhancements to ensure we can handle growth smoothly as more users join our community.Your Voice Matters: We're committed to building MCP services that work reliably for you. If you experienced issues yesterday, encountered challenges, or ha