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could you please help us configure RingCentral so that when a user is disabled in Active Directory, their RingCentral account is also disabled automatically? However, when a new user is created in AD, we do not want a RingCentral account to be provisioned automatically.

I have a user who is part of a call queue. Her “Accept queue calls” option automatically gets ticked on, on a regular basis. Before it used to happen occasionally but now it appears to be happening more often and throughout the day. Staff rotate on the call queue every day. Her status automatically gets enabled, and she would need to login and have to manually disable the Accept queue calls option regularly. Has anyone experienced something similar / found a solution?

Hello,Does RingCentral have a strategy around MCP servers for agent workflows currently on your roadmap?

How can I autoforward texts I receive through RingCentral to other users at my company?

how to set up AI receptionist to answer calls only if no one picks up?

I need a report that shows our team's calls per day, per user in a table. Each column will be a date, and each row will be a user. How can I do this in analytics?Number of calls per day, per user - example reportJan 1Jan 2Jan 3Jan 4Jan 5Jan 6Jan 7Jan 8Jan 9John12137421978Bill54121337721Ted359055843

Would there be a way to program an away state, with a time limiter, example, we know that when you go to on-break state, it timer for 15 mins. or lunch for 30 mins.would there be a way to create an Extended wrap-up state, that will be limited to 2 minutes and when the 2 minutes is over, turn the state back to available?

I dont see any documentation on modifying shared lines via the API-- more specifically, I am trying to update the shared line greeting. help?

I have configured multiple softphones using https://github.com/ringcentral/ringcentral-softphone-ts package. On invite event of the call, I get the following information in header: Since we can not receive telephony id until the call is answered, we would like to use a unique identifier as p-rc-session-id. Can we confirm if the p-rc-session-id repeats or not? Or we can save it as unique in the database?

I have an employee that has left the company and I would like to disable their user information (phone number and extension) and replace it with our new employee.  However, when I select the 3 dots under user I receive the following message and are unable to navigate the next steps.This extension is a destination route for the following IVR menu and cannot be disabled. Name Ext. Main Menu 1001

I am trying to take the RingEX CDP Exam. The questions do not show up when you open the test. If I scroll down in the Overview it’s blank but my progress moves from 1% to 9%.  After that Section 1 shows the same blank page but does not allow me to move forward to section 2 like the overview did. 

What does a result of Rejected mean on Inbound calls?legType is “Accept”reason and reason_description are emptyThey all happen between 0 and 6 seconds, with the bulk happening at 5 seconds.

I am looking for a report that shows the number of calls that are inbound to our main number and what option they selected from the phone tree over a specified period of time. For example, I want to know for July 8th how many calls we received during a specified time that went to option 1, option 2, etc.

We are trying to determine the number of missed calls for individual users, and I am trying to better understand how Refused Calls are being calculated in Performance Reports and how they relate to Missed Calls in Business Analytics.For example, User A is showing 12 missed calls in Business Analytics. When I download the Business Analytics call log and review the individual call logs, I am seeing scenarios such as:A call is routed to the queue and then to User A.User A does not answer the call.The call is then routed to User B.User B answers the call and the overall call is completed.However, Business Analytics records the call for User A as Not Answered / Missed without VM.Based on this, it appears that Business Analytics is counting the individual user's unanswered call leg as a missed call, even when the overall inbound call is ultimately answered by another user.Where I am having difficulty is reconciling this with Refused Calls in Performance Reports.When I download the call detai

If I have my SMS number verified through Go High Level can I use it here in Ring Central?

I like the new RC for Salesforce app now that we have templates. One missing piece is the ability to add merge fields. This would contribute to efficiency of sms within the Salesforce environment. Can we get merge fields on the roadmap? I see we can do them from Flows. 

We have a fresh batch of updates to share across our Beta and Stable channels—including a quick look back at Beta 1.7.40, which went out recently!Here is everything that’s new, improved, and fixed:Beta Releases (App Connect 2.0 Beta)Beta 1.7.41 New Account-Wide Data Sharing Controls: Admins now have improved controls to manage data shared across the entire account. For example, in Bullhorn, you can now share a list of note actions account-wide. While these values can be pulled directly via a connector, storing and sharing them locally reduces redundant third-party API traffic and speeds up your workflow. Better Voicemail Tracking: Call records where a voicemail was left now include a direct link to the voicemail message/recording. Fixed Timezone Consistency: Fixed a meeting time formatting issue. All times across App Connect are now consistently displayed using your browser’s local timezone settings. Beta 1.7.40 (Unannounced) Enhancement: On the log page, when searching for a conta

Good afternoon.We’ve been using RingCentral for over a year now. We’ve noticed after pushing many users to use the RingCentral mobile app on either iOS or Android...updates made to the Company Directory in RingCentral never update in the mobile app.As an example, we had a user move from the HR Department to the General Manager’s office some months ago. Her information was updated in the Admin Portal through our connection to AD. But no one’s mobile apps have her new extension, title, or department.Clearing cache in the RingCentral app settings didn’t do anything for my Android phone. The only fix that has worked is to sign out of the RingCentral app and sign back in.I can create a web support ticket if needed.

Which one to use when one is looking to get call data for users every end of the month?I have tried both and get totally different figures,