Recently active topics

I would like to be able to automatically send all unknown callers to voicemail. Is it possible to accomplish this with a rule? Yes I am aware that I can block callers, and I also have call screening enabled, but that does not stop nuisance callers from distracting me all day long.Thanks!

When choosing a sheet to connect RingCentral to, it just comes up to a blank site unless I create new sheet each time I log on

Several Agents able to send and receive text. Two agents can receive text but cannot send text.

How to set up my Cisco 191 telephone adapter with RingCentral

What is the timezone in the call logs? No timezone is specified.

iOS app v 20.1.22.0.60385 app not ringing for incoming call; for the person calling it just rings and rings then goes to voicemail. The problem is I an missing calls. I have to watch the call log or wait to I am notified about a message. I have an extension and a direct line and it has happened on both. This just started happening this week and 2 others at my office have experienced it also.Any idea as to the cause and if it can be corrected? With us working from home we have to have this working. Please help!!!!

How can I disable the beep when using HUD call monitoring feature so they do not know they are being monitored . They are hearing a crackling sound when I click the monitoring button. We are just monitoring NOT recording . Help

Looking for descriptions on the following Call Results - vm/Abandoned & vm/Missed

Hello,Does RingCentral have a strategy around MCP servers for agent workflows currently on your roadmap?

I have a Yealink T42s with 6 programmable soft keys (DSSkey).  I have 2 phone numbers.  I would like to be able to dial out on either of the numbers by selecting the line on the phone so that my caller ID will show the selected line.  How can I do this?Currently when I log into the yeallink phone and go to the DSSKEY tab, I can see that only one of the softkeys are programmed to LINE 1 and the rest are empty. A drop down shows I can pick line 2, line 3, line 4… but those lines are tied to any numbers in my ring central account. So I guess I need to know how to make line 2 the second number that’s already in my inventory.  Also when I use the PC app, I want to be able to select that 2nd line from which to dial out from. Currently it’s not an option.  Thank you

For the past several months, we've had our users adopt the new RC app to replace RC Classic. However, the RC Classic app somehow keeps reinstalling itself within hours or by the next day (after a reboot), and then becomes the default app that opens at startup instead of the new RC app.How can we fully uninstall the RC Classic app from Windows 10 systems? This is taking up way too much of our bandwidth. I have started just leaving RC Classic installed on our systems (been through this loop four times myself), though that is really not the solution we expect.I do have an open case on this, but it's been on PKI Hold since January.

Is there a way to schedule an SMS at a scheduled date like a follow up? I would like to set up a follow up SMS for a week later after a trigger event. I am trying to build a workflow that will trigger after reaching a voicemail box of the recipient, if the recipient is not in my contacts list, like a new client. After being triggered it should send a follow up text then a week later send another text, for 3 weeks. 

I have been with RingCentral since 2009 and have generally had a positive experience. However, recently (since Sep 18th), I have been receiving about 10 SPAM calls per day on my Toll Free Number from spoofed local numbers (never being used twice) and I was just charged for extra minutes for the first time in about 10 years. Each call lasts from about 2 to 10 minutes, but nobody ever hits an extension or leaves a message and they always show up as missed calls. It seems to be computer driven due to the volume.Does anyone know what is actually going on here? Who might be doing this and what is their goal? What is the point in someone - or a computer calling my number and staying connected to the auto attendant for 5 to 10 minutes at time. How do I prevent someone from doing this going forward?The auto attendant is scheduled to cycle 3 times and then hangs up, but this does not prevent the call from lasting up to 10 minutes.RingCentral tech support is completely useless as far as providin

Hello, we have a general auto-reply workflow set up to trigger for every incoming SMS. While the history shows the messages as “successful,” the replies are not actually being delivered. It’s also difficult to pinpoint which numbers are affected, since the history log doesn’t display the recipient’s phone number—just a general success status. Is anyone else experiencing this issue?

No issue with RingCentral Video with mic or Speaker.   With RingCentral App Connect user can receive calls and hear and speak.   When making calls, they can not hear and believe the person called can not hear.Added external Mic and speaker to get inbound calls working.

Hello,We’re using RingCentral entirely on App (computers Mac/Windows and Mobile App iOS/Android), with no physical desk phones.I’d like to allow multiple users to share two outbound phone lines, so we don’t have to pay for a separate direct line for every user.Is there a way to configure this in RingCentral ?Here’s our setup and what we’re trying to achieve: No desk phones, only the RingCentral app; Limit the number of simultaneous outbound calls (e.g. 2 max); Allow all users to share the same main company number for outbound caller ID.  We are a team of 10 people, including two members in customer relations. My ideal would be to have two outbound call lines.One reserved for my group: Customer Relations (2 members) The second is available to everyone: 10 members (including my two customer relations members).This avenue allows everyone to call while optimizing my monthly cost because it is rare that 2 outgoing calls are made at the same time.  Thank you for your help and any guidanc

how to set up AI receptionist to answer calls only if no one picks up?

Where can I find Ring Centrals International Calling Rates plan

Hi everyone,I’m trying to port out my RingCentral number to a new provider. According to the instructions, I should log in to the Admin Portal and go to Phone System > Company Info to find the details required for the port-out request.However, in my account, the Phone System menu doesn’t appear anywhere — I can’t access the Company Info section or any related options. I’m logged in as a Super Admin and have an active subscription, so I should have full access to these settings.I’ve attached a screenshot from my account’s home page to show what I’m seeing on my end.Has anyone else encountered this issue recently, or could there have been a change in the portal layout or permissions? Any guidance from the RingCentral team or the community would be greatly appreciated — I just want to ensure my port-out process goes smoothly.Thanks in advance!@mary-community-moderator-4 @jann-mateo-69623  

Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?

We currently have SSO login to RC setup using Okta/SAML and when users click the RC app link on the Okta web portal it auto logins (using IdP SAML flow) and takes the user to RC Web Admin/My Extension portal. What I would like to do is add a new bookmark link on Okta/SSO web portal to allow users to auto login to app.ringcentral.com web app, does anyone have an idea if that is possible? Maybe with a specially crafted link (ex: "https://app.ringcentral.com/sso/login?email=<user email address>" or something similar)?

Text message is not going through

Is there a way to find a report that shows the chats that an agent has completed, and it shows the disposition they selected for each chat?  I’m looking for something similar to the Inbound Call Detail report, but it shows the chat information.