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Qué tal,  Solicito soporte ya que la extensión de ring central para pipedrive no está registrando las llamadas generadas o recibidas en pipedrive.  Ya se reinstaló la extensión para crhome varias veces con login y no hay cambios.  saludos

Hello, Now that the RingCentral phone app is being retired forcing the use of the RingCentral Desktop app receptionists can no longer share the same RingCentral account due to MFA.  The operating hours of our locations are quite extensive so receptionists work in shifts sharing the same computer and telephone with some employees working at multiple locations.  My current setup is such that there is one RingCentral account associated with the reception desk’s extension for each location to be use by whoever happens to be covering the phones for that day/evening.  Since this scenario will no longer work with the RingCentral Desktop app what options are there? Any suggestions would be appreciated. Thank you

Hello,I am able to find the all of the DeviceID's assigned to an extension by calling this endpoint:https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/deviceI can then use these DeviceID's to place a call using my chosen device by calling this endpoint and supplying the DeviceID:https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/telephony/call-outMy question:How do I find the DeviceID of the RingCentral App?https://www.ringcentral.co.uk/desktop-app.htmlThe /extension/~/extensionId/device EndPoint only returns the ID's for Softphones and HardphonesThank you

Our Call Center Agents (RingCX) have reported a new audio disclosure that states Ai is recording. not to be confused with the disclosure to inbound callers that lets the caller know the call is being recorded or the notification that Ai is transcribing. Inbound callers do not hear this new disclosure, but the agent does. This creates a few seconds of silence for the caller while the audio plays for the Agent. The silence before the Agent is able to speak is causing confusion with callers. How do we deactivate this recording? The Agent already knows Ai is in place. Is this attached to ACE analytics? If so, I prefer it is turned off unti la better solution is presented. The Ai recording disclosure is an audio that only recently presented itself. I appreciate insight anyone can provide.

How do I get Ring Central on my HR’s computer so she can Fax documents and I don’t have to?

I have been running into an issue when I try to transfer a call directly to another extensions voicemail. I’d say 50% of the transferred calls end up being dropped entirely. Has anyone else run into this issue?

Strange issue. We are able to receive sms photos from most numbers. From some numbers we do not receive photos over sms. We can receive regular sms message from those same numbers. Then they send photos and get no error message and we see nothing on Ringcentral app. Just nothing shows up at all.Any idea whats going on here?

I cannot figure out why some of our business voice mails are being redirected to personal voicemails. I have checked and re-checked the voicemail settings when employees complain about this happening and nothing has ever changed. I even have a template that I use so that everyone starts with the same settings when I create their lines. It happens to both Android and iPhones and is randomly happening. 

I'm building an application where an operator may need to place a 911 call on behalf of someone at a location that:Is different from where the operator is physically located Changes dynamically at runtime (i.e. it is not known in advance)I understand that E911 is designed to address dispatchable location requirements for VoIP calls, but I'm struggling to find a clear, reliable API approach for this scenario. My key concern is timing: even if I update the registered E911 location via API immediately before the call is placed, I cannot guarantee that the updated location will be propagated to the PSAP before the call is answered. Can you please point me to the best practice and API set to use in this scenario ? thank you in advance. 

Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to prevent users from enabling DND?(This was the reason for the missed calls)

 We’ve got some exciting updates rolling out! Whether you're testing the latest frontier in our Beta track or keeping things smooth on the Stable version, here’s what’s landing in your workspace.Beta Version 1.7.19The future is modular. Plugin System Infrastructure: We’ve laid the groundwork for a brand-new plugin system. While there aren't any active plugins just yet, the engine is officially under the hood. Get a Head Start: Take a look at the Plugin Overview to see what’s coming. Enhanced Click-to-Dial: We’ve broadened our number-matching logic, making it easier to initiate calls directly from your browser with fewer missed connections. Clio Integration Fix: Resolved an issue where Clio users were unable to view closed associated matters. Everything should now be visible and accessible. Stable Version 1.6.25Reliability, refined. Better Click-to-Dial: Enjoy the same improved number-matching accuracy found in our Beta, now ready for prime time. Clio Integration Fix: The fix

This sounds like a really dumb question. Obviously offline means the users app is not running, likely because their PC is off.Except, that doesn’t appear to be the case. I have four users in my favorites that unless they are on a call always show offline. They are part of a queue, and those calls will route to them even though they are ‘offline’. They’ll answer the call going straight from offline to on a call and then directly back to offline when the call ends.

Hello, I am a small business with only myself. I have Ring central setup to ring a desk phone and after 4 rings it transfers to my ATT personal phone number.I recently got approved for SMS, and have been trying to set up workflow builder to enable some triggers.I only want to use my company number to receive and send text. However when i try to enable/create triggers it wants to use the desk phone number and only detects the desk phone number, rather than the main company number. I can send and receive from the Main company number though. Its not making alot of sense. Any help would be appreciated. I am trying to send my ATT number a SMS letting me know i got a SMS on my main company number so i can check it.

I am trying to connect my new poly desktop phone. Can you help me? 

Hello! My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbers in the drop down to represent the number the client called initially. I notice the list of 'call from' numbers is sorted numerically, which is not very helpful. I'd like them to be sorted alphabetically by the name I've given them. How can I do that? This problem has slowly worsened as we took on more accounts and now seems like it could limit our growth, so it's very important to me, even if it seems like a small thing. Thank You for your serious attention to this matter.

I am new here, so sorry if this has been asked and answered a million times (I just logged in and it took me right to this page).I am trying to set up a workflow for missed calls, but when I add a condition it asks for “Call Session ID” with no drop down. My question is: What am I supposed to put there?

How would I get a downloadable report of all individual user settings in a RingEX Standard environment?  Preferable I would love an Excel report or some other database/report where I could search or query the database for things like: Number of Rings per user for desktop app and mobile app List of all users where AI Assistant is enabled I can get a user report but it doesn’t show the above statistics for the user. Kinda looking for a flat file or Excel file of user settings from user hours all the way down to AI Assistant setting. Would that be something that I would have to speak to someone on a developer level or is there a Ring Central API that can pull from the Ring Central User database?

In addition to high volume of marketing emails, anyone with notification by email settings are getting a blurb in each and every email notice sent? I opted out of communications in the subscription center just to cut down on the volume from “Joe Fahrner” trying to sell me AIR (and now sending those repetitive emails to other staff!).  Unfortunately, I can’t find a way to remove or opt out the promo copy being appended to notifications by email. The promo text is larger and more prominent than the actual content.AIR fatigue at this point.  

My RingCX Admin exam appears to be frozen on a specific page. I’ve been troubleshooting this issue daily for over a week and have tried clearing my cookies and cache, using different browsers, and opening the exam in a private/incognito window, all without success. Do you have any advice on how to proceed? I don’t mind retaking the entire course if necessary. 

I was wondering if anyone has used a ring central number for setting up 2FA on accounts such as Google, Microsoft or Zoom and are there any “gotchas” that I need to be aware of? Note - I’ve read that Microsoft doesn’t like VOIP phone numbers for 2FA authentication. Has any one run into this with Microsoft, Google or Zoom accounts? I know that this question has been answered 5+ years ago, but I’m wondering if lately anyone has run into this?… Thank You!...

Has anyone ran into an issue with 23.4.26 using a ton of system resources? This is the 8th call today from staff. Various of systems with a variety of hardware specs. Seems like multiple instances running even with a fresh install. A few others I have have seem were at 100% CPU usage.