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Ooh, those brilliant folks at RingCentral University have created a phenomenal resource for texting from the RIngCentral App!The course covers how to text from your business line, how to send and manage messages, and provides answers to frequently asked questions. You can get into it here:https://university.ringcentral.com/en-rex-u-communicating-with-textsLet us know what you think! 

If I am using a third party SIP application how would I park a call?From a deskset there is a call-park button but from an app I need the proper feature access code.

Hello,I have a user(s) that I will add to an existing campaign for SMS access and the process will go all the way to “Setup in Progress” and then will disappear from the campaign without an error message or completion. Once I go back to check the user is not in the list, nor can they send a text message. 

As per title.I've got the MSI latest version installed, and tried with local administrator credentials on the pc, along with regular user, tried running the teams desktop plugin as admin and teams as regular user (then the reverse of that), tried the latest teams versus teams classic (with same admin/non admin or full admin) and in every scenario, this is what's happening:Teams opened and logged in, click on ringcentral embedded app in teamsManually opened ringcentral for teams desktop plugin, appears to be runningGo back to teams and ringcentral embedded app says 'Loading RingCentral desktop plugin...' with no further informationTried checking logs (windows event viewer, rc logs etc) and not sure what exactly is stopping it.Were I to guess, something is stopping the embedded app from 'seeing' that the desktop plugin is running, but I don't know how else to get around that (having already disabled antivirus, windows firewall, etc) with it still not working.A

I am trying to retrieve all  Transcripts , for the entire account, that occurred in  a date range, or possibly where the AI was completed in the date range   i would like to just use  http requests as opposed to the Ringcentral library.  is this possible?   

If the phone rings and no one answers are we able to respond with a text message?

Can I have AI answer my main line after the line rings so many times without anyone answering? 

What is the difference between Glip Unified Presence Service (GUP) and RingCentral App - Desktop/Web. I am running the audit trail, and these are popping up as my users' endpoints. Can someone help explain this difference to me? 

Is anyone else getting emails that look like authentic RingCentral notifications except instead of coming from a notifications@RingCentral email address, they come from your own email address? There are a few of us within my company that are getting these emails that look like they’re from RingCentral alerting us to a voicemail. They contain an attachment. However, when we log into our RingCentral app, there is no such call or voicemail. It is happening daily, and sometimes multiple times a day. RingCentral should look into this ASAP and users be cautious about clicking links or attachments.  

How is it possible in 2025 that I cannot have all of my Salesforce Accounts, Clients, Leads sync to RingCentral RingEx as Contacts (for all RC users)?This wasn’t even part of my vetting process because it’s so obvious this should already exist as part of the Salesforce integration.My users literally don’t know who is calling and texting them without manually searching Salesforce to find the name that matches the phone number.What am I missing??

I have a non admin user who cannot connect to the ring central app.  I do not have an issue with admin users.  I am not receiving any errors, it just will not connect.

I have a script that I run every 30–45 days to update company and user-level call rules with additional phone numbers gathered from our CRM. When I went to run the update yesterday, I started receiving the following error on the v1 answering rules endpoint:This API is not available with enabled feature [NewCallHandlingAndForwarding].This led me to discover the new v2 endpoint described here:https://developers.ringcentral.com/guide/voice/call-routing/user-call-handling/migration-guideI don’t recall receiving any communication about this change, so it caught me off guard.These changes also seem to coincide with a drastic shift in our phone system’s behavior regarding custom rules that began on 11/05/25, which I’m assuming is when our account was upgraded to the “new user call handling features.”Before realizing our account had been upgraded, I spent over two hours on the phone with general support trying to troubleshoot the issue. During that call, I was told that how our phone system pr

We are receiving and paying for numerous voicemails to our 800 numbers that last for 10-15 minutes and no one is leaving a message. Even though we block the caller, they call again using different numbers each time. How can we limit a voicemail message to 2-3 minutes?

I need to configure the extensions of our executives so that they do not receive DID calls, but they can receive them when transferred from the receptionist (or other extension) and they can place outbound calls.  The receptionist runs call interference for them and transfers good calls to their extension.I have tried adding a call rule to forward calls that dial their (required) DID number to our main company number (receptionist). The result is the call cannot be transferred to the executives’ extension.  It circles back to the receptionist.

Does anyone have a step by step guide to configuration of a VLAN using unifi network hardware and ring central phones?  Using poly e350 phones, I changed the VLAN id to 10 on the phone, I believe I changed to VLAN id for the switch port to 10 in the unifi controller.  The trunk port to the unifi switch is set to allow all VLANs, and the unified controller has a DHCP server (enabled) for the given VLAN, i.e. 10, so I am at a loss why the poly e350 cannot get an IP address via DHCP, when set at the phone and the switch port to VLAN 10.  Surely someone that has unifi (ubiquiti) network equipment has figured this out?  Any help greatly appreciated.

How to set advanced settings after poly e350 phone has been assigned to a user?  The admin password directly on the poly e350 phone as like 456 or 789 but now that does not work.  The phone has been assigned to the user by now web page login nor the direct on phone login to advanced settings fails to work.I really don’t want to have to do a factory reset just to change something like the VLAN id?  It makes no sense to me that the administrative access to the phone is disabled once the phone is assigned to user.  And the admin portal appears to allow no device settings at all, i.e. change the VLAN setting?

Our SSL recently expired, and was renewed the next day.I removed the subscriptions, but when I renew them I get an error back.RingCentral SDK initialization or API call failed: Client error: `POST https://platform.ringcentral.com/restapi/v1.0/subscription` resulted in a `400 Bad Request` response: {"errorCode":"SUB-524","message":"HTTPS certificate is not valid","errors":[{"errorCode":"SUB-524","message":"HTTPS cert (truncated...)https://webhooks.tcatechnical.com/ring-central/listener.phpThat is the URL, and I’ve checked the SSL and SSL chain from multiple locations and it checks out.Can you advise what I am doing wrong?

I move from Ooma to RingCentral becuse I was told it was better, but one thing I can’t find is Notification when you have a voicemail or a missed call, it did always show with the Ooma app.

Hello - I currently have an Algo 8301 and an Algo 8180.  I have both configured and talking with RingCentral as Paging devices, but can’t seem to get them setup in RingCentral to page when I call and extension.My goal is to have user call an extension, and it to both ring on an extension, and page the warehouse “Supervisors, your have an incoming call”.The Algo is configured to play the file I uploaded to it, but just need help getting RingCentral configured to do what I need it to do.

Randomly I have several numbers that the location is not the same as the others within the number range.  How can I update this so that the CalleID is showing correctly? For example 50 numbers will show Location:  United States, Boston, MA while two are showing Location:  United States, Brockton, MA.  When these two employees make outbound calls their CallerID is showing Brockton, MA as opposed to Boston, MA. Any help would be appreciated. Thank you

How do you adjust incoming call volume in the RingCentral app?  In & outgoing are fine from both the desk phone & Teams but can’t hear incoming calls from the desktop app.

Hi, we are trying to integrate RingApp service with our internal oncall scheduling.I’ having hard time findin what API call we ned to make in order to acces courrent incoming calls ring order and setting new values for it.Any suggestion and help is more than welcome.