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We have a separate phone number for a different part of our office that we don’t have staff for at the moment.  I would like to forward that number to our main number, so we can all answer the calls and schedule patients.  I wasn’t sure how to do this?  We are using the ring central desktop phones, if that helps

We know how frustrating it can be when you can’t remember your Account PIN. We want to make it easy for you to update your PIN and get back on track. Below, you’ll find some uses for your PIN and the way to change your PIN. Uses of a PINManaging your account via RingCentral Interactive Voice ResponseListening to Voicemail Messages Over the PhoneUsing the Virtual Calling Card featureHow to Change Your PINYou can change your own account PIN, and if you are an admin, you can change the PIN of others in your organization. Pin CriteriaOnly digitsNo sequential digits (e.g. "1234", "7890")No repeating digits (e.g. "222", "050505")No account information (e.g. extension number, phone number)PIN length is about 6-10 digits. For example, you can use 0917515 or 6259735874.For step-by-step instructions on how to change your account PIN on desktop & web, mobile, or the admin portal click the link below: https://support.ringcentral.com/phone/ri

I am looking to automate our post-call workflows and data storage. Could you please clarify if RingCentral supports the following capabilities either through a native integration, an API connector, or a middleware solution (like Workato or Tray.io)? Automated Call Transcript Storage: Can we automatically export and store text-based call transcripts directly into a designated Google Drive folder as soon as a call ends? Automated Analytics Reports: Can scheduled analytics reports or call logs be automatically pushed to a Google Drive folder? If these features are not natively supported, could you point me toward the specific API endpoints or webhooks our team would need to use to build this pipeline?Thank you,

After setting system up, can I change extension numbers to everyone?

It looks like, in the RingCentral Desktop app or the backend of RingCentral, if a past user has the same initials as a new user of the same extension, RingCentral doesn't update the extension with the new user's name until a search is done for the past user's name.User-A couldn’t find User-B in the RCDTapp, but a search for Past-User-B (whose recycled extension is now User-B’s) would come up and pretty quick AFTER Past-User-B RC info came up, it THEN updated to reflect current User-B!  All the backend settings and details for User-B was correct, it seemed like the local cache for User-A just would not update in-depth due to Past-User-B and User-B having the same initials!

Hello,I have a work flow that routes the call to an Intelligent Virtual Agent (IVA).  After the IVA handles the call and disconnects (sends a BYE) the workflow is set up to route the call to a voice queue.  However, the call never queues.  If I remove “Connect_IVA” from the workflow, the call queues with no issues.  For troubleshooting, I set all three conditions (SUCCESS, FAILED, and DISCONNECTED) to the routing node, but the call still never queues if the IVA handles the call first.  Can someone please tell me what I’m going wrong?  

Hi RingCentral team,I've confirmed that there is currently no online self-service cancellation option for my subscription. Although I signed up online, the only way to cancel is by calling customer support.Since RingCentral is headquartered in California, could you clarify how this complies with California's Automatic Renewal Law, which generally requires an online cancellation method for eligible subscriptions that were entered into online?If California customers are provided with a different cancellation process, could you explain where that option is available?If not, is RingCentral planning to implement an online click-to-cancel option to comply with California's requirements?Having to call to cancel or change my subscription for simple VideoPro is frustrating, and leaves me not wanting to use this service, when I could subscribe to Zoom and cancel easily anytime online. I am a sole business/account owner, with no employees, so no one to accidentally cancel my account, which I unde

Has anyone figured out a workaround on how to use Private Park locations without turning on HUD on the SOFT APP?

Not able to save SMS auto replay for after hours.

No sound when trying to play voicemail.  not using a headset, computer volume is up and working. tried the suggested apps to open the message, still no sound. Message plays, just unable to hear anything

I have enabled All RingCentral Users to receive Email Notifications when we receive an incoming Text Message; however, I am the only one receiving Email Notifications. How do I enable all our users to receive incoming Text Message notifications by email?

Hi allWeb: 22.4.20.2259 2022-11-25 17:19:21Desktop: 22.1.31.2866 Windows (x64)In the last week or so every time I boot my computer the RC deaktop app opens to the "Get Started!" screen.Why has this changed?The "Get Started!" screen is not useful in any way, opening in the Phone screen is.Does anyone else have this problem?Cheers

Hello, I noticed that the RingCX email template configurations only offer the HTML format does the text format also exist for this feature? Thanks!

How do I access recordings from inactive users? 

I am trying to complete the RC CDP Ex Partner Learning and am registered for the Foundations module but cannot launch it, please advise.

I found out that ACR recordings are only kept for 90 days. How long is general call information kept in the system?

Hi  I’m trying to connect my CRM (ActiveCampaign) to RingCentral. This is what I’ve done so far:I’ve activated the “RingCentral App Connect” Chrome extension I now see the icon next to the phone number of my contacts in ActiveCampaign However, when I click that button, this is what I see:  Can you please help me understand how to fix this?  Thank you very much for your help!PCS 

If you tuned into last month’s RingEX Unlocked webinar, you know we shared some incredibly exciting updates designed to make your daily workflow smoother. Among the announcements, one of the most highly requested features from our community is finally here: major enhancements to our Spam & Call Filtering tools. We know how disruptive spam calls can be when you’re in the middle of a deep-focus task or handling important client interactions. To address this, RingCentral has rolled out powerful new capabilities that bridge smart end-user controls with robust admin settings to keep those unwanted robocalls from ever breaking your stride. Here is a quick look at how these enhancements work together to protect your RingEX experience:To learn more about this update, check you Managing spam detection and filtering in the Admin Portal.  Have any questions? Feel free to comment down below and we’ll do our best to help out!

.Net SDK (from NuGet)I am trying to get a list of all phones, somewhat similar to what is shown  on Phone System>>Phone Numbers>>All Numbers. The purpose is a simple lookup to be used with the from/to numbers in the call log.The columns i think i want are: Number, Name, Assigned to, Type, Primary, UsageTypeAssigned To seems to comes from Client.Restapi.Account.Extension.List(). I can create a dictionary, using id as the .key and .name as the value. Though the api lists .primary, the .net SDK does not return it.[On a side note, the Try it out returns only 2 records. The actual call does return them all.]Client.Restapi.V2.Accounts.PhoneNumbers.Get() has .callerIdName, .phoneNumber, .type, .usageType. It also has .extension.id which can be used to get the name from the dictionary. It does not have .label/.name, nor does it have .primary.Client.Restapi.Account.PhoneNumber.List, does have .label and .primary, however, it only returns the In Use numbers, and leaves out the ones i

We have discovered a peculiar problem that has begun occuring after upgrading our VDI environment to Horizon 2512. We have previously been using Horizon Clients 2503, and 2506 without any incident. However, since the upgrade to 2512 and when using RTAV for our audio devices (NOT THE RINGCENTRAL PROVIDED VDI PLUGINS), both RingEX and RingCX crash the VDI connection when calls are established, or the agent changes their status in CX. We have no problems with any other audio applications. And we also don’t have any issues for users using Windows or MacOS clients.To be clear, this issue definitely sounds like a problem with Omnissa’s Horizon Client 2512 for Linux. However, I can’t ignore the fact that this behavior only occurs when we are using RingCentral apps.I am looking to see if there are any other Horizon 2512 customers who are using the Linux client with their Ring Central environment?