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I already tried submitting a ticket for this, but got told to contact dev support. I'm not a dev, just an admin. So I'm going to try here before jumping into that mess. For some reason there is little online regarding my issue.I have recently migrated to the new RC SSO webapp that included SCIM integration for auto provisioning. So far it is working well, but it is having some strange issues with cell phone numbers and countries. I have not been able to nail down exactly what is going wrong, and I'm starting to wonder if the default mappings logic is not sufficient. I figured I would loop you guys in since I'm having trouble finding much documentation online so far.To be clear, our integration is fully configured and is running in update/create mode. We are syncing 42 users currently without issue. The rest(mostly outside the USA) are failing due to country field issues:SystemForCrossDomainIdentityManagementServiceIncompatibleStatusCode: BadRequest Message: Processing o

We utilize the text-to-speech engine for a couple of our IVRs, and generally it works quite well.However, on one IVR I’m having a rough time getting it to say “dental” properly. I’ve tried all sorts of phonetics and just about the time I get close the tts engine spins into something completely different. Also, does it need to go so fast? I use three commas between every sentence just to put a normal amount of space between them. I’d think it would understand a period means to pause a sec, but no. 

Users have a 15 second call wrap up time. Users are all in a call pickup group. There isn’t a way i can see to set the wrap up time to zero. 

I have an application where I’d like to register a webhook for every logged in user (by extensionId). The most sensible way to do this is to have a subscription for each extensionId. However, I’m worried by this piece of documentation “Subscriptions are currently limited to 30 subscriptions per user/extension (for particular application).”Does this mean I can have up to 30 subscriptions per extensionId, and thus my current use case is no problem? Or is it 30 subscriptions per “user” aka per JWT? I notice that the ListSubscription documentation explicitly states “maxItems:30”, which would suggest the limit is not per extension.If I have 85 call center representatives who are signed in, how do I make sure I receive webhook call backs for all of them? Thanks for your help! 

Most of our staff use the RingCentral app on either desktop PC or MacBook. Some of them would like to receive notifications on their smart watches. Is this possible?

Hello,I’ve been using the Multi-Site IVR Settings API to fetch our sites' IVR settings, and it has been working great.However, the API documentation states:Internal identifier of a site. Please note that siteId cannot take the main-site value.Is there any way to retrieve this information through another API call?Our Main Site IVR settings are used as the defaults for many of our IVR menus, but there currently doesn't seem to be a way for us to retrieve the default values for No Input, #, or * from the Main Site.Thank you. The data exists under Company > Sites > Main Site > Company Call Handling > Default IVR settings page 

Hi, I tried dialing on our extension app but it wont let me . I keep having the same error even after uninstalling and installing the extension 

How can I find out who the super admin for our community is? I inherited an account from the person who was previously in my position but it still has their name on my account but every time I call the support office they are requesting this super admin

we have 4 extensions and one extension goes out intermittently and resets itself - until now.  the phone says network is down however the date and time are current and all other phones are working.  I spent three hours with tech support and to no avail.  A ticket was put in as they believed it was a bad phone that needed replaced.  took a couple days for them to reach back out but when they called back the phone was working again.  2 days later the same thing I rebooted the phone it sat for a couple days and suddenly was working.  worked again for a day and now its down again.  cant keep running to the conference room to answer the phones when i need to be at the front door and desk

We have successfully ported our phone number and it is now our Company Main number and it is the number that shows up with we make outgoing calls, but we are not able to text from this number. The previous service we used still receives texts meant for the number we ported to RingCentral and there is no way that I can know to get this fixed from the admin portal.

We have an application in the Developer Portal which was originally created by one of our users.How does ownership of Developer Portal applications works?Specifically:Is the application owned by the RingCentral organisation or by the user who created it? If the creator’s RingCentral account is deleted in the future, will the application continue to function and remain accessible to other developers within the organisation?Main concern is if in 18 months or so the user who created the app leaves, we delete their account not realising we’re also deleting access to the app they made.  Thanks.  

I need help with integrating the automator tool. I set up the flow and tested it but it doesnt work. 

I am trying to mass download all call recordings for my company. I am using this endpoint:https://developer.niceincontact.com/API/MediaPlaybackAPI#/RecordingMediaPlayback/getACDContactRecordingDataIf I provide an acd-call-id/master contact id I get from the admin portal I am able to download the recording. I need to do this for all our contacts. Is there an endpoint to list all contacts with the acd-call-id/master contact id, or a way to export a list from the admin panel? How do I get all contact ids?Thanks!

Hi,Is there a feature to measure member Availability and DND time during business hours?Thanks

Hello there,All REST API endpoints for Ring CX Voice seem to be marked down as deprecated, however I would like to use them to retrieve calls to import into my CRM system.https://developers.ringcentral.com/engage/voice/api-reference/analyticsI see no data about replacement updated endpoints.Where are these?Thanks,Robin

HiWe have users who are reporting their RC mobile app and RC desktop app are out of sync with the RC company directory(what I see in the Admin console).The mobile app is still showing "dead" users with no way to re-sync with the main company directory to get the latest company address book.The Desktop app lists a mixture of existing, new(added in the last few days) and staff who have been removed from the Admin console and no longer active.Thoughts?ThanksMike

When our organization sends SMS messages to contacts in Pipedrive using RingCentral AppConnect, it is not logging the SMS message in Pipedrive.

requesting an option for IVR be able to send a SMS to the caller

Hello,I would like to request the exhaustive list of cookies, storage elements, and pixels used by RingCX Engage Messaging.For each item, we would need the following information:Purpose (technical, personalization, advertising, analytics, etc.) Classification (1st-party / 3rd-party) Type (cookie, web storage, pixel, etc.) Retention periodThis information is required for compliance and GDPR documentation purposes.Thank you in advance for your support.Best regards,Henry

We have been live on RingCentral EX for over a month now and haven’t had issues until yesterday.  I have tickets open but was curious if anyone else has / had experienced this.We have 125+ Polycom desk phones.. starting yesterday we’re having 2 issues.1-way audio or no audio at all.  The user hangs up and calls back and ALWAYS gets successful 2-way audio on the 2nd attempt. Phones are showing Not Registered then go back to normal after a few moments.  When this happens, the port does not go down on the switch side.  I’m the sole firewall administrator and no changes have been made there.  The only thing I know that’s changed is we got a notice that the Polycom firmware would be updated to 26.2 on May 17th.  

I am having an issue with keeping AppConnect and our CRM contact data in sync. When you edit a contact in your CRM — change a phone number, fix a misspelled name, create a new client record, the App Connect panel doesn't pick it up. Reps see stale data on the next inbound call. The only way to refresh is the manual "Refresh Contact" button. FWhat I’ve found in looking at the documentation is that the server-side cache is AccountDataModel, keyed by (rcAccountId, platformName, contact-<phoneNumber>).. Verified directly:No TTL. models/accountDataModel.js defines exactly four fields: rcAccountId, platformName, dataKey, data. No expiry, no ttl, no purge-on-updatedAt. Rows are immortal. No sweeper. lib/cacheCleanup.js is 13 lines and only destroys CacheModel rows where expiry <= now. No AccountDataModel reference. No setInterval/cron/node-schedule anywhere in packages/core either. createContact doesn't invalidate. handlers/contact.js#L149-L201 has zero references to AccountDataModel

Hello,I have a user who likes to make quick calls by typing in a name at the keypad screen on the RingCentral Mobile app.After two characters, the app freezes up and he is forced to quit the app.I have already reinstalled the app, rebooted his phone and checked for iOS updates. The app is not company managed.Is this a known bug? I have never come across this before. Any suggestions appreciated.He is using a Apple iPhone 15 and is on iOS 26.5.​​​​​​