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Would be exceptional if server side logging was enabled for SMS as well. Is that being discussed?

I have downloaded the Ring Central App Connect with Go High Level but I am not able to find the Server Side Logging setting, not even the beta setting. Where can I find that? If it is not availabe with Go High Level, then in how much time it will availablereply on this email: [removed by moderator]

Hello!I would like to clarify how the RingCentral App works in the browser.I initially thought I could use this widget as a supporting tool to properly connect RingCentral with our CRM system (Pipedrive). I received several different setup articles from support, but I still can’t understand how to configure it in order to achieve the result I need.The main issue is that we manage all leads and contacts inside Pipedrive, and we need to track incoming calls and messages there. Sometimes call logs appear, but I cannot make it work in a way where an incoming call or incoming message automatically creates a new contact in Pipedrive.I contacted Pipedrive support, and they explained that for this to work, RingCentral must create or send some kind of trigger/action into Pipedrive (such as an Activity, Contact, Deal, or another record). Without that, it is impossible to build the automation inside Pipedrive.I have already enabled all logging options and configured the call log settings, but it

Is there a way the call & SMS logger can log those actions as an “Task” instead of an “Event” in Insightly? 

Hi, I'm considering Loyally’s solution to integrate RingCentral with GoHighLevel for calls and text. Has any one use them or is using them currently? Any insight is greatly appreciated. Major complication and confusing can Loyally/Ringcentral integrate with workflow potential of GHL for the automations? I understand the Loyally/RingCentral integreations works great for 1:1 direct texts

I am able to access this app on one browser but I am not able to do it on another browserHow to add the RingCentral App Connect inside another user’s account.

Hi Group,We have a site with 2 cisco ATAs hooked to fax machines.  Both are connected identically to a network switch with no port security, ACLs, etc. One ATA is working fine but the other is giving this error:Due to technical reasons, your emergency response location couldn't be propagated successfully to the Emergency Service Provider. Outbound calls might be disabled. You may try to re-submit this emergency response location.We’ve tried deleting the device, re-adding, changing the address to other locations to no avail. Has anyone ran into this by chance?

Dear RingCentral Developers,The RingCentral Platform Team has recently reinforced the rate limits for application authentication APIs. We would like to remind all developers that the /token endpoint is subject to a strict rate limit of 5 requests per minute per application.Applications that repeatedly exceed this limit will receive HTTP 429 (Too Many Requests) responses. Continued violations may result in temporary suspension of the application in order to protect overall platform stability and service reliability.To ensure compliance and avoid service disruption, please follow these best practices:Do not request a new access token each time you invoke another API. Request an access token once and store it securely in memory or in your database. Reuse the access token for subsequent API calls until it expires. Use the expiration time provided in the token response to determine token validity. Before the access token expires (typically after 3600 seconds), use the refresh token or a JWT

Calls come in to a Call Queue for example SUPPORT. Agents see ‘incoming call for SUPPORT’We have a second queue called EXECS that is set to forward all calls to SUPPORTBut the agents in the SUPPORT queue need to know the call is intend for EXECS and answer accordingly.But it doesn’t - every call displays ‘incoming call for SUPPORT’In a previous life (Teams) I seem to remember a setting called ‘preserve call forward header’ or similar, or maybe something to do with P-Assert?Help.

Trying to setup the page extension in the Basic Settings with the info given by Ring Central.  I keep getting no reply from server under the SIP Registration under Status.  Any guidance would be greatly appreciated. The 8301 is only going to be used for overhead paging only.

Is there a way to use the paging device without having to have *84* dialed before the extension?

Followed the Web Sockets guide and downloaded the Demo Solution. Changed the .env file with the appropriate credentials and on the first line getting this response. I saw the video relating to Web Sockets on the guide which didn’t really help my situation. Documentation on Web Sockets is lack lust not sure what is being done wrong here.The Error:System.Collections.Generic.KeyNotFoundException: 'The given key 'fhbshfbShbfhsfbfh' was not present in the dictionary.'Below Filename: Program.csKey’s were removed and random characters replaced the key’s.using System.Timers;using dotenv.net;using RingCentral;using RingCentral.Net.WebSocket;using Timer = System.Timers.Timer;var envVars = DotEnv.Read();var rc = new RestClient(envVars["dguidhguihdghud"], envVars["dgjhdnguojhdguohdguduigh"], envVars["https://platform.ringcentral.com"]);await rc.Authorize(envVars["gdgdjghjdghbjdnbujoidgunbvudngudnguodh"]);// install the WebSocket extensionvar wsExtension = new WebSocketExtension(new WebSocketOpt

Hi, we’d like to hire someone who has knowledge and experience in the RC AI Receptionist to help us get the most of of it. If anyone offers this consulting or knows how I can find RC AI Receptionist Implementation Specialists, please let me know.

is there any way that admin can access call transcript and notes in admin portal for all calls. 

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

The Latest office update for outlook classic (v2601) breaks outlook contact integration with RC Phone.If I roll back to the previous version of office it works again.When you go into the settings it is greyed out: 

For some of our users, their RingOut setting in the Salesforce RingCentral pop up does not dial out to their desk phone. If they go to click on a contact within Salesforce, the phone number will autofill to the keypad on the integration pop up but will not dial out anywhere - the green call button can be pressed but it does nothing. We’ve checked that the RingCentral app is up to date, same with the browser and made multiple log in attempts but nothing seems to fix it. Their settings are also identical to other users who are able to dial out without issue. call button is green but does not do anything - it will not call out on the browser, app or desk phonesettings are correct and set to RingOut as well as connected to the right desk phone 

An incoming call to a RingCentral phone number should be routed to our Next.js application (running server-side with WebSocket support), where the real-time audio media stream should be received. Our application then processes the audio, which should be sent back into the same RingCentral call.In effect, the call audio should flow bi-directionally through our application, acting as a real-time media processor.How can we achieve this requirement through Voice API or any other bi-directional streaming APIs or SDK provided by RingCentral Contact Center (RTCC) or RingCX license?

so the amount that was supposed to be automatically deducted has been returned to us and is now reflected as an outstanding balance. the payment is not going through via direct debt, but when we are trying to change payment on credit card, it is not working to. What should we do?

Hi everyone,Looking for some advice or best practices around call parking in RingCentral. We recently migrated from Mitel, where our users were used to parking calls directly to an extension number. That workflow was very intuitive for them.In RingCentral, I’ve created dedicated parking locations/areas, but users are mostly ignoring those and just hitting the generic “Park” button. The problem is they often forget the slot number or don’t know how to retrieve the call, so parked calls are getting stranded.Has anyone found a good way to: Mimic the old “park to extension” behavior? Make parked calls more visible or easier to retrieve for end users? Train or configure this in a way that sticks better with non-technical staff? Any tips, workarounds, or real-world lessons learned would be greatly appreciated. Thanks in advance!Jim

I have downloaded the Ring Central App Connect with Go High Level but I am not able to find the Server Side Logging setting, not even the beta setting. Where can I find that? If it is not availabe with Go High Level, then in how much time it will available

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