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119
M
MCPSNew Participant
 App Connect
Clarification on GoHighLevel (GHL) Integration Options with RingCentral

Hello,We’ve been working with RingCentral Developer Support regarding GHL integration for our practice. The support team informed us that currently the GoHighLevel integration is only available with a paid integration via App Connect.They also shared this link for building an adapter or app:https://appconnect.labs.ringcentral.com/build/Our main questions are: Is the paid App Connect integration currently the only option available? If we choose to develop and publish our own application, what level of support/documentation is available for independent developers? Would using Professional Services or a trusted third-party vendor be the only way to build a reliable adapter at this point? Has anyone in the community successfully implemented a custom GHL–RingCentral integration, and if so, what path did you take? We’re just trying to determine the most cost-effective and reliable way forward for call tracking and CRM integration.Thanks in advance for any guidance!

100
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gacadminNew Participant
 RingEX: Phone, SMS, & Fax
Robo Calls Create Extra Expense

My business has used Ring Central for our toll-free number service for many years. In the past few months, we have been getting increasing numbers of robo calls. These calls (with no person on the other end) are answered, and the company greeting is played instructing the caller to push the appropriate extension. The robo caller obviously does not push an extension, and the company greeting plays a second time before disconnecting a process that takes about 2-1/2 minutes. We are now receiving approximately 45 robo calls per day, so that is about 112 toll free minutes we are charged for in one day. We are billed by RingCentral for the additional minutes over our plan. These calls are coming from all different numbers that have the caller ID spoofed. When we have tried to call back some of these numbers, we get some people to answer and they always have no idea about us and didnt make the call. I wondered why would someone take the time to program hundreds of robo calls to just call our

7265
BeckyH
Community Manager
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myobgynKnown Participant
 AI Assistant, AIR, & RingSense
AI Receptionist Knowledge Base Uses and Limitations?

Want to get my receptionist in production. What would help for all of us:A sandbox to test what we’re building, not at the individual stage level, but in basically a production level sandbox.    The 500 character “prompt” (ie, company description) is way too short. It also may be better used as a traditional system prompt rather than an faq generating action (“You are a helpful knowledgeable and kind assistant for company XYZ… Always use {variables}. Never say {variable}. Do not insert stock phrases like “would you like me to transfer you to X”. Trying to build a capable assistant not a switchboard.    Please provide more information on the knowledge base usage, and how the AI references it.  we can create (some of us have this handy) our own faq; can the knowledge base contain instructions on bot behavior…tone/temperature etc? (More than the options for the default voice and style)? Will growing knowledge bases create significant latency in the AI response? are .md or .xml files usabl

1924
Mary-Community_Moderator
Community Manager
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Hoosier85New Participant
 Admin Portal & Account Management
How do you cancel a RC account?

Anyone know how to easily cancel a RingCentral account?  I’ve grown tired of their terrible support.  

74711
BeckyH
Community Manager
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SueVNew Participant
 RingEX: Phone, SMS, & Fax
Incoming callers are calling but getting blank space. How to bypass greeting.

I need incoming callers to hear the phone ringing.  Then I want the receptionist to answer the ringing phone.  My customers are just getting dead space so they are all hanging up.  I want them to hear the ring, we answer the phone and then transfer to the appropriate extension.  If the receptionist does not answer the phone on the 4th ring then I would like the phone to go to voicemail.  I get everything figured out and then one day it just changes all by itself.

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j.schulteisNew Participant
 RingEX: Phone, SMS, & Fax
Spam and robo calls

Just seeing if there is any new information in Ring Central about stopping robo and spam calls. We have some users that just a ton of them even though I toggled on the ‘robo-call’ setting. I know everyone has to deal with this, but just curious if there were any updates. 

731
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acahillNew Participant
 Developer Platform, APIs, & Integrations
Webhook Subscriptions Set Up By Users Who Have Left are Still Sending Data

Hello All, Apologies for the verbose title but I wanted it to articulate my companies issue clearly. Here is what's happening:Our company integrates with RC for many of our customers in order to obtain and track their telephony data. To accomplish this, we create webhook subscriptions for each account on behalf of a user from the account. The issue with this approach is that when that user leaves, a new user must authenticate with RC and thus, another subscription is created. The new webhook subscription itself is not the issue but rather, the old subscription which isn't deleted. Since the old subscription was made by a user we no longer track in our system, we cannot view or delete the old subscription via the RC API (https://platform.ringcentral.com/restapi/v1.0/subscription). Is there a way for us to be able to view all webhook subscriptions for an account if we only have a specific users access token? If so, how can we delete the 'old' subscriptions? Perhaps there

2203
PhongVu
Community Manager
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Michael163128032New Participant
 Admin Portal & Account Management
Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.

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jenyangNew Participant
 RingEX: Team Messaging, Calendar, & Tasks
Windows app freezes completely, requiring hard kill

My Windows app freezes completely and quitting and restarting doesn't help. I have to actually launch a Task Manager and kill the app and then restart it. By freeze what I mean is, tapping on anything on the app has no response. This seems to occur when I switch WiFi network, although I am not 100% certain. Has anyone seen this? It is pretty annoying! Now I have a work around it is not a blocking issue, but it seems like a bug.I also notice, when I "quit" the app from the menu, there are still RingCentral processes lingering when I look at Task Manager.

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NumeoKnown Participant
 Developer Platform, APIs, & Integrations
I can't see my webhook subscriptions list

Hi folks!I’ve created a webhook subscription using this API: https://developers.ringcentral.com/api-reference/Subscriptions/createSubscriptionEverything worked fine, I’m receiving needed events in my webhook but then I decided to delete that webhook, first wanted to see the list of webhooks created using this API: https://developers.ringcentral.com/api-reference/Subscriptions/listSubscriptionsbut got empty array:Then noticed I receive this kind of JSON when receiving events in my webook:{ "uuid": "...", "event": "/restapi/v1.0/account/.../extension/.../telephony/sessions", "timestamp": "2025-06-19T04:44:20.283Z", "subscriptionId": "...", "ownerId": "....", "body": {...}} It includes subscriptionId, I tried to use it to delete the subscription, so called this API:https://developers.ringcentral.com/api-reference/Subscriptions/deleteSubscription But got 404I’ve tried to call these APIs with access token of exact same account which I used to create the webhook.Double checked the id o

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Community Manager
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GCC2011New Participant
 RingEX: Phone, SMS, & Fax
Tools to count actual segments of a text message

Hi , anyone who can share what tools or site we can use to count actual segment of a text message , though we can see the segment on the exported report we want to first hand check how many characters are in an actual message before our users send them.See sample below.https://messente.com/sms-length-calculator 

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sbruderNew Participant
 RingEX: Phone, SMS, & Fax
Is the a way to make groups in the HUD

We have a number of teams , Sales, Marketing, Delivery. I want to have the option to dig down into those teams to transfer a call or to see the status. Is there a way to do this?

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sunelwalNew Participant
 App Connect
Calls are not being logged automatically

Our calls are Calls are not being logged automatically. Please let us know what settings need to be changed or where is the error

171
ByrneReese
Community Manager
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ITA_LauraNew Participant
 RingCentral for HubSpot
New Hubspot Integration - Auto logged calls not including voicemail recording or transcript

We’re using the new RingCentral for Hubspot integration with the auto-logging call integration. Everything is going great except for voicemails. The voicemail recording is not attaching to the record (or the transcript). Is there any setting we can enable to fix this?

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Charlene VozarNew Participant
 RingEX: Phone, SMS, & Fax
Using Shokz headset to answer calls

My Shokz headset is not able to answer my Ring calls. I can use the Shokz speaker and microphone when I answer on the computer with my mouse, but not able to use the headset controls to answer.

203
Mary-Community_Moderator
Community Manager
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LKS_Family_MedicineNew Participant
 Contact Center & RingCX
Ring CX-IVR prompts

I have spent countless hours on the phone with support just to add an option to workflow studio for our IVR options.  If the caller presses ‘2’, I want the call transferred to an external number.  Is that really so hard to do that even RC support is unable to do this?  Is there someone on this thread I can pay to help me support this monstrosity of a phone system? We are a fam med clinic and no one in our area supports Ring Central so by default, that lands on me.  I am willing to pay for help!  Thanks.  

534
Mary-Community_Moderator
Community Manager
C
carol_JLWNew Participant
 Analytics & Reporting
Message only extension

I am trying to generate a report for a message only extension to find out how many calls come through that line. This report will be run on a weekly basis.

733
Mary-Community_Moderator
Community Manager
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dotmcdNew Participant
 App Connect
RC integration into CLIO Manage is not working

Hello, I cannot get RingCentral calls to log into my Clio Manage through Microsoft Edge or through Google Chrome browser extensions. It will not save them to CLIO. I have the extension and both RC & CLIO connected but nothing.   What else can I do?  

421
ByrneReese
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
 News & Announcements
Missed the “RingCentral SMS Solutions” webinar? Watch the recording and unlock the power of SMS for your business
Missed the “RingCentral SMS Solutions” webinar? Watch the recording and unlock the power of SMS for your business

Thank you everyone who joined our recent webinar “RingCentral SMS Solutions” We had a fantastic turnout and some excellent questions. If you couldn't make it and want to know what you missed, then you’ve come to the right place! View the recording and see how to unlock the power of SMS for your business: RingCentral SMS Solutions We’ve also prepared articles and links that will help you in your SMS journey with RingCentral:Enhanced Business SMS All-in-one business texting service Frost & Sullivan recognizes RingCentral as a Frost Radar™ Leader for Global CPaaS in 2023 Saving Lives Society Popular SMS integrations Workflow Builder What was your favorite part of the webinar? How are you using RingCentral's SMS features to connect with your customers? Share your thoughts, tips, and questions in the comments below! We love hearing from you and seeing the creative ways you use our platform. If you have a question that wasn't answered during the live session, don’t worry, we’ll get the a

3820
Jann Mateo
Community Manager
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ScreachyFaxSoundNew Participant
 RingEX: Phone, SMS, & Fax
Has anyone found a workaround to let call queue members actually ignore calls?

I’m looking for a solution to the issue described here:When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later.There must be a way to make this happen, right? My idea is to create fake users to put at the end of my fixed order call queue. That way when my actual users have hit ignore, the fake extensions will “ring” one by one until the maximum wait time is reached (so in my case, 3 rings/15 seconds per fake user, 1 minute timeout, I would have 4 fake users so that I can ensure the call never circles back to my actual users). This obviously isn’t an elegant solution and would consume 4 licenses (not cool), has anyone found a better way of making this happen using Ring Central’s existing features?

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marshall-hayesNew Participant
 RingEX: Phone, SMS, & Fax
Clicking Ignore Call or Declining the call does not stop the phone from continuing to ring

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

979854
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hamidvNew Participant
 Admin Portal & Account Management
Exclude extensions from call recording even when they call other extensions that have call recording

We have turned on incoming call recording for most of our extensions.  We excluded a few extensions (executives).  But when these executives call other extensions, they are recorded since incoming calls to that extension are set to record.  How can we exclude certain extensions to never be recorded, even when calling other extensions that are set to record incoming calls?  We are also fine with recording ONLY incoming calls from external sources and excluding all internal calls.  But a Ring Central FAQ said this is not possible.  I realize there is an option to only record call queues, but this isn’t enough since many calls are direct and don’t go through a queue.  I’m confident there are other companies that want to exclude certain people from being recorded from all calls.  How do they achieve this?

545
Mary-Community_Moderator
Community Manager
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GeneGuilfordNew Participant
 Video, Meetings, Webinar, Rooms, & RingCentral Events
Camera

All of a sudden, after working fine, when I turn on video in RC it turns the video container all one color with no buttons or controls.My camera works fine by itself, and works fine in other applications. 

323
Mary-Community_Moderator
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
 News & Announcements
Did You Know? Our New RingEX Call Queue Course Just Dropped!
Did You Know? Our New RingEX Call Queue Course Just Dropped!

We’ve got some good news from RingCentral University! I’m happy to announce that Using Call Queues for RingEX training is now available. It is a brand new course which is entirely dedicated to this powerful feature! Mastering your call queues is one of the most effective ways to ensure your customers always have an amazing experience. No more missed opportunities because a well-configured call queue is a total game-changer in making sure every single call reaches the right person, especially when handling high call volumes. Become a total pro in just about 17 minutes! Learn everything, including: What a call queue is: The basics and why they are so essential for your business. How to create a call queue: A simple, step-by-step guide to get you started. How to configure queue settings: Learn to customize call handling, add music, and set up your queues like a pro! If you’re now ready to level up your RingEX skills on how to handle calls perfectly, click the link below, and jump right in

160
Mary-Community_Moderator
Community Manager
M
mcrowtherNew Participant
 RingEX: Phone, SMS, & Fax
RingCentral for Teams Desktop plugin running, but Teams RingCentral embedded application says it's loading

As per title.I've got the MSI latest version installed, and tried with local administrator credentials on the pc, along with regular user, tried running the teams desktop plugin as admin and teams as regular user (then the reverse of that), tried the latest teams versus teams classic (with same admin/non admin or full admin) and in every scenario, this is what's happening:Teams opened and logged in, click on ringcentral embedded app in teamsManually opened ringcentral for teams desktop plugin, appears to be runningGo back to teams and ringcentral embedded app says 'Loading RingCentral desktop plugin...' with no further informationTried checking logs (windows event viewer, rc logs etc) and not sure what exactly is stopping it.Were I to guess, something is stopping the embedded app from 'seeing' that the desktop plugin is running, but I don't know how else to get around that (having already disabled antivirus, windows firewall, etc) with it still not working.A

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