Recently active topics

Please help me connect RingCentral to Clio. For three months, the app has been unable to log calls or connect. 

I’ve tried to cancel my service via phone (no one picks up / keeps me on hold forever), web chat (no response / agent drops off mid-convo), and direct email to my RC rep (just went back through my email and found the last person I dealt with) – no success. I cannot for the life of me figure out how to make this happen other than going through my bank to dispute my last charge and block all future charges, which I really shouldn’t have to do.Does anyone have any advice on getting RC to reply? I’m on an email thread with my supposed Account Rep who hasn’t responded to a single one of my follow-ups.This service from this company is truly appalling. Help! 

Hi everyone,Looking for some advice or best practices around call parking in RingCentral. We recently migrated from Mitel, where our users were used to parking calls directly to an extension number. That workflow was very intuitive for them.In RingCentral, I’ve created dedicated parking locations/areas, but users are mostly ignoring those and just hitting the generic “Park” button. The problem is they often forget the slot number or don’t know how to retrieve the call, so parked calls are getting stranded.Has anyone found a good way to: Mimic the old “park to extension” behavior? Make parked calls more visible or easier to retrieve for end users? Train or configure this in a way that sticks better with non-technical staff? Any tips, workarounds, or real-world lessons learned would be greatly appreciated. Thanks in advance!Jim

Trying to setup the page extension in the Basic Settings with the info given by Ring Central.  I keep getting no reply from server under the SIP Registration under Status.  Any guidance would be greatly appreciated. The 8301 is only going to be used for overhead paging only.

Hi, Is there a way to easily see the data for which phone numbers were dialed/called for a time period? We have several numbers we use for different marketing. Don’t see anywhere that we can break down how many calls were dialed to each. (these are extra $5 local numbers)Thanks

Creating a Custom Role. I’d like to copy our Standard User role, but add permission for this role to view and export the current list of Users with Extensions, whenever they need to when changes are made to the list. They should NOT have permission to make any changes to Users or accounts, just need to view and export the list.

My Shokz headset is not able to answer my Ring calls. I can use the Shokz speaker and microphone when I answer on the computer with my mouse, but not able to use the headset controls to answer.

We have some important updates rolling out today across both our Stable and Beta tracks. These changes are designed to give admins more "under-the-hood" control and provide better visibility into platform status.New Feature: Manual User Mapping Re-initialization(Available in both v1.7.12 Beta and v1.6.19 Stable)Ensuring that call logs are attributed to the right person in your CRM is critical for accurate reporting. To help with this, we’ve added a new button on the Developer Settings page that allows organizations to re-initialize the user mapping process.If you notice inconsistencies in how user IDs are being matched between RingCentral and your CRM, you can now manually trigger the automated mapping logic to refresh and repair those links. This is a big win for the reliability of your server-side call logging.Improved Logic: Click-to-SMS(Available in both v1.7.12 Beta and v1.6.19 Stable)We want the interface to be as intuitive as possible. Previously, the Click-to-SMS button remaine

I preformed the correct steps to complete a conference call, and it did not work.  The first person got disconnected when calling the 2nd person.  This process has happened on other teammates desk phones.  I cannot complete any conference calls from any desk phone which is a new event.  The phones always let us do conference but in the last couple of weeks we cannot complete.  These are the steps I am taking. Start a Call: Begin by calling the first person you wish to include in the conference. Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold. Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call. Merge the Calls: After the second person answers, press the "Confrnc", "Conference", or "Join" softkey again. All three parties will now be connect

I have my contacts from Outlook linked to RingCentral.  I’m having two issues with notes.First, Notes field seems to be limited to 100 characters in RingCentralSecond, Notes field removes all new-line characters which makes the notes hard to read.Is there a way to work around these limitations?

An incoming call to a RingCentral phone number should be routed to our Next.js application (running server-side with WebSocket support), where the real-time audio media stream should be received. Our application then processes the audio, which should be sent back into the same RingCentral call.In effect, the call audio should flow bi-directionally through our application, acting as a real-time media processor.How can we achieve this requirement through API?

Hi I have a couple of agents who primarily make outbound calls, each time they complete one they are put back into an Available state, regardless of the state they were in prior to making the call. Is it possible to create an agent state that will remain active while they make outbound calls?

We have two phones in our office. I would like them to both ring at the same time so that either phone can answer the call

When I am already on a phone call, when an incomming call comes in, the new call is answered instead of going to the next extension or to voice mail.

We will be using our own non-provisioned phones, the Poly Rove40’s.  Our main number will be ported over to Ring Central on Tuesday (1/27) at 10 am CST.  This is in the middle of our busy time.  Can I provision the phones ahead of time (a day or two ahead of time) to where I can just unplug our old phones and plug in our new phones once we get confirmation of a successful port, and not miss any calls?

Have stumbled across one of our users with a unique problem. User has access to view an inbox where voicemails are left in Ring CX.This inbox displays the VM as a separate link the user will then click on to actually hear the VM. When the user clicks this link a new browser tab is opened and they are prompted to log in again to Ring CX. This turns into a loop where every time the user goes to access the VM they are just asked to log in again. Looking for suggestions on how we can solve this, expected behaviour is that it opens the new tab and just starts playing the VM, it does this for me and our others users. 

is there any way that admin can access call transcript and notes in admin portal for all calls. 

I have the sms registration complete and approved.  How do I send a message using the templates?

When one person in our office answers a call, their notes automatically begin taking notes as intended. When they either transfer that call to another person in the office or place the call on hold and another person picks it up, the second person to accept that call is unable to start taking notes. Is there any way to resolve this issue?