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When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this be stopped from happening?

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings, and my microphones work in the system settings, but do not work when I go to record prompts. I have tried the Mac built in Mic, my cell phone, a USB Logitech Mic (that I used earlier this week with no problem) and Bytech USB Mic. The only way I can record is to have RingCentral call my cell phone and then the recording is staticky. I have restarted my computer and the program multiple times. Please help!

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text.  Every send_sms call comes back with:{"data":{"status":"rejected","retryAllowed":false,"reason":"verification_unavailable"}}Details:Sender: my own direct number, which is SMS enabled. SMS from this number works fine through other routes, including the RingCentral app and a Make scenario, and those messages show as Delivered in my message store. Recipient: US mobile numbers in E.164 format. Each attempt used a new request UUID. Two attempts on 10/22/2026 around 11:07 UTC, both rejected the same way. Other tools on the same connector work normally: call log, call AI notes, and the SMS and voicemail inbox. The calls were made from an automated Claude session and from a Claude Artifact page, not from the Claude chat window.Questions:What does “verification

So we have automatic call recording on. It has the message when we answer calls, we get the transcripts, but can’t find the actual audio recordings when customers call in. Where can we find these? Thanks

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions under it. How do I replicate that in RingCentral? I’m running into a wall trying to get it to work. I set up the second site and when I try to add a number from my inventory to the site I do not see any of my available numbers.

Hey Friends 👋I'm excited to share that the RingCentral Phone and RingCentral Chat connectors are now available in Grok. This builds on the ChatGPT and Claude connectors we launched in September. Your RingCentral conversations now work in all three, so your team can use whichever AI they prefer.What the connectors doRingCentral Phone gives Grok your call history, AI call notes, voicemails, SMS threads, contacts and company directory. It can also draft and send texts for you. RingCentral Chat brings in your RingEX team messaging: spaces, posts, tasks, notes and events. It can catch you up on threads, create tasks and post updates.Try asking Grok:"Which voicemails and texts from customers this week still need a reply? Rank them by urgency." "I'm calling Acme in 10 minutes. Summarize every call and text we've had with them this quarter." "Summarize what I missed in #launch-team since Monday. Decisions first." "Combine my unanswered customer texts with what the team discussed in chat, and

A huge thank you to everyone who tuned in for our latest RingEX Unlocked session, hosted by Sara Hoyt from RingCentral's Customer Success Team! This month, we walked through major product updates spanning agentic AI, voice, Business SMS, analytics, and admin tools Catch up on all the top highlights below! 🤖 AI UpdatesAIR Pro (Early Access): A fully configurable, omnichannel, and multilingual AI agent capable of handling complex multi-step workflows and custom integrations. AVA (Early Access): RingCentral’s AI Virtual Assistant delivers real-time meeting notes, chat summaries, and dynamic prompts. Core features will be free for all RingEX users at general release. 🎙️AI Receptionist (AIR) EnhancementsDesktop App Management: Monitor and configure AIR directly within a new tab in the RingCentral desktop app. Offer Help Before Transfer: AIR asks callers why they need a person before routing, handling simple requests automatically to reduce transfers. Clarifying Routing Questions: Resolves

When I answer the phone, it now has a recording that prompts me to press 1 to answer. I looked at older answers but my system does not have the toggle to turn it off in the incoming calls section or anywhere else in the system. Any other options?

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has identified RingCentral App Connect as the source of nearly all of it.Here's what we're seeing: Before October 23, our daily usage was generally between 2,400–8,700 tokens. October 23: 48,100 tokens October 24: 65,400 tokens October 27: 176,900 tokens October 28: 181,200 tokens October 29: Already 144,202 tokens at the time of this post According to Pipedrive's API Usage dashboard, RingCentral App Connect consumed 729,178 tokens over the last 7 days, accounting for 98.17% of our total API usage.Our normal daily Pipedrive limit is 120,000 tokens. Pipedrive Support has temporarily increased this to 500,000 while the issue is investigated.This level of usage seems excessive for our normal call and SMS activity.Questions for the App Connec

We learned that one of our integration partners, Bullhorn, recently took their staffing platform offline to contain a cyberattack. Our hearts go out to the Bullhorn team — taking systems offline to protect customer data is a difficult, courageous decision, and we do not envy the position they were put in. You can read more about the incident here: BleepingComputer: Bullhorn takes staffing platform offline.To Bullhorn and their customers: we stand with you. Being a partner means helping through incidents like this — we’re ready to assist however we can.What this means for App Connect customersIf you use App Connect with Bullhorn integrations, here’s what to expect and how we’ll help:Resilience & retrospective logging: App Connect is designed to handle temporary provider outages. When Bullhorn services are restored, App Connect can retroactively process and log communications that may not have been recorded during the outage window. No immediate action required: In most cases you do

We’re excited to introduce the RingEX Meetings MCP server. It connects the AI assistant you already use (Claude, ChatGPT, Codex, Cursor, or any client that supports remote MCP servers) to your RingCentral meeting history, so the answers from your meetings are one question away.What you can do with itFind past meetings by date, keyword, or whether they have recordings See who was on a meeting and which transcripts, chat, and recordings exist Pull the Live Transcript and ask your assistant to extract the action items Read the main-room chat to find the link someone dropped Retrieve a meeting recording Create a reusable meeting space and get the join link in one sentencePrompts to try first“Find my meetings from the last two weeks that have recordings.” “Get the transcript of my platform sync and pull out the action items.” “Pull the chat from yesterday’s platform sync. Did anyone drop a link in it?” “Create a reusable meeting space called Platform API office hours and give me the join li

When I get a call through the Call Queue, I get a recording that tells me to Press 1 to Accept the Queue Call. How do I disable this feature? It is annoying and unnecessary. It is especially problematic if I am taking calls while driving.

Allow Maximum Ring Timer Configurability for IVA Integration Workflow Nodes. There is currently no ability to configure or limit the amount of time the RingCX platform attempts to connect to an IVA Integration Workflow node. The "Route" node includes a "Ring Duration" setting. This same setting would be very helpful to be configured for IVA integration nodes or within the admin portal IVA integration settings. Use case: If an IVA integration is working as normal and has no issues, the RingCX platform will hand the contact off to the IVA integration in milliseconds. However, if there is a connectivity issue with the IVA integration, the RingCX platform will attempt to connect to the IVA integration for 25-30 seconds before the workflow moves through the failure path. Impact: In the event of a connectivity issue with an IVA and a contact attempts to contact us via a workflow that includes the broken IVA integration, the contact is left waiting for nearly 30 seconds before their contact t

I am having a few requests from my executive leadership team that aren't seeming feasible with settings I see. Under Insights within ACE and under competitors I have added our competitors for heating oil and Propane and it has a lovely pie chart but they want me to be able to separate this by product as we sell. Heating oil, propane, natural gas, electric, and HVAC. I can obviously add in the competitors in every area but that doesn't help with being able to separate. Is there a way to create new insights. I did create trackers in a similar way but they want the pie chart. I’d make my own with AI but there also isn't the ability to be able to do a bulk download of transcripts to analyze those in  the tracker 

 Hello,I am a new registered user since October 9, 2026, under CAC CONSULTING LLC.I need urgent help from a Community Moderator to escalate my TCR registration. My configuration is completely stuck in Draft status, which blocks all critical verification and business SMS messages on my primary line (414) 666-6810.I have already lost two weeks of valuable business time due to initial contract provisioning errors on your end. My corporate website is 100% compliant with all TCR privacy and opt-in/opt-out rules, so there is no reason for this delay.Could a moderator please check my new account and escalate this to the Tier 2 Compliance team immediately?Thank you.

I cannot see or view faxes that I have sent

Hello, Our team is currently assigning customer emails to themselves from the shared inbox folder in RingCX instead of accepting them through the digital queue in an effort to prevent a call queue build up. We’ve noticed that when an agent responds to an email and the customer later sends another reply, the new email is automatically assigned to the agent who previously handled the interaction. Is there a setting that would prevent historical email threads from automatically being reassigned to the same agent when a customer responds? For example, if the original agent is off work or on vacation, this could create delays in responding to the customer. Thank you for your assistance. Best regards,Amy

Hi, does anyone know how to pull a report that shows the total # or average number of calls received during a specific time of day for different times. Fox example: How many calls were received for X skill in the month of September from 7-10am and how many agents were available during that time?  Also, a report that shows how many overtime hours were worked by all agents under a specific scheduling unit in a week or month? 

The new campaign loaded lists view needs improvement. There was nothing wrong with the previous view. The new view added color coded status icons.. Outside of that I’m not sure why these changes were needed. The new look of the loaded lists view removed the ability to drag the column headers to see the full name of loaded list names, uploaded by names, and lead counts. You can hover over an item for the full name to be displayed, but this is very inefficient when trying to look at lists at a quick glance… Please consider adding the ability to resize columns as was available in the previous version.**Image below shows cut-off items. Blank white spots are redactions.** 

We check our voice mail thorughout the day and right before closing. It will tell us we have not messages. Then the next day we will check it and it will tell us we have a message from days ago. It happened today. It showed a message on the phone and when we checked it was from last friday when the customer left the message. This is something that can cause an issue due to them thinking we are not calling them back.