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New Participant
February 3, 2020
Question

2 channel audio and bitrate for recordings

Can Ring Central recordings be enabled for 2 channel audio (where the 2 sides of a call are on isolated channels L/R or otherwise?)


Also, can the sampling rate be improved to a higher rate than 8000hz?


We are trying to determine if we can support a solution that currently uses 2 channel recordings @22,050hz from Twilio with a RingCentral recording or if the solution will have to stay on Twilio.

    3 replies

    PhongVu
    Community Manager
    Community Manager
    February 3, 2020

    Hi Dan,

    2-channel audio recording is still as a plan and upcoming (I have no due date though). For the sampling rate, I believe that right now, it is automatically set to either 8kHz or 48kHz when handshaking based on the connection bandwidth.

    New Participant
    June 3, 2025

    Is 2 channel audio recording supported now ?

    PhongVu
    Community Manager
    Community Manager
    June 10, 2025

    Is 2 channel audio recording supported now ?

    Unfortunately, due to the low demand on this feature, it’s still not supported.