RingEX Holiday Toolkit 2026 🎁: 6 Essential Features for a Seamless Festive Season

The busy holiday stretch—from Thanksgiving feasts to New Year’s toasts—is right around the corner! Your business needs reliable, integrated communication tools to handle seasonal influxes, temporary closures, and flexible staff schedules. As a valued RingEX customer, we’re sharing this Holiday Toolkit that highlights 6 key features to keep your business connected, organized, and stress-free.

🎁 6 Must-Use RingEX Holiday Features

Custom Office Hours & Holiday Schedules: Need to change your company business hours or your personal work schedule for the holidays? Admins can update company and site business hours in the Admin Portal, and each user can set their own work schedule, so callers always know when you’re open or closed.

• Setting your company business hours in the RingCentral app and Admin Portal
• Setting your personal work schedule in RingEX

Festive Custom Greetings & Answering Rules: Deck your phone lines with warmth! Set a custom answering rule for a specific date range (e.g., Thanksgiving Day or Christmas week) to play a seasonal voicemail greeting, play an announcement, or forward calls according to holiday needs.

• Setting up incoming call handling for the holidays in the Admin Portal
• Creating a custom rule
• Setting up your voicemail greeting

Announcement-Only Extensions: Fully closed for a holiday? Create an Announcement-Only extension that plays your seasonal closure details and re-opening date before ending the call—no unwanted voicemails to clean up later—then send holiday calls to it with a custom rule.

• Setting up an announcement-only extension in the Admin Portal
• Creating a custom rule

Message-Only Extensions & Shared Voicemails: If you want callers to leave messages while your office is closed, set up a Message-Only extension and add the team members who can open and manage its voicemail inbox, so they can review and act on holiday voicemails as soon as business resumes. New: you can also move user voicemails to shared call queues for team follow-up.

• Setting up a message-only extension in the Admin Portal
• Hurricane Alert! Handling Calls During Emergencies: Two Effective Methods To Use

Reusable Call Queue & User Templates: Don’t recreate the wheel every year. Admins can build call handling templates for users, sites, or call queues that re-apply seasonal routing settings across many extensions in just a few clicks.

• Creating and managing call queue call handling templates in the Admin Portal
• Creating and managing site call handling templates in the Admin Portal
• Creating and managing user call handling templates

Workflow Builder Seasonal Automations: Automate holiday tasks using pre-built templates in Workflow Builder—no coding needed. Send an automatic out-of-office chat reply or schedule team reminders, and test your workflow with Simulate before you turn it on.

• Master the RingCentral Workflow Builder: A Step-by-Step Guide
• Workflow Builder templates and recipes

📞 Need a Hand? We’ve Got You Covered

• Technical Support: 1 (888) 898-4591 (Option 3)
• Support Portal: support.ringcentral.com
• Community Hub: community.ringcentral.com
• RingCentral University: university.ringcentral.com