RingCX

Recently our contact center managers are unable to play call recordings. It does not matter what browser (Edge, Chrome, Firefox) or if using a normal/private window. No matter what, the recording will not play in RingWEM. When a call is clicked on to play the recording, the player menu appears at the bottom with the play button grayed out. If you expand the menu to see both participants in the call, it has a blue loading bar that never completes, thus the recording does not play.Is this something that anyone else has experienced? What did you do to fix the recordings?

Hello, I noticed that the RingCX email template configurations only offer the HTML format does the text format also exist for this feature? Thanks!

Are there any RingCX Textel users out there that may be willing to share their experience with the platform?

Hi all,We’re using RingCX embeddable from the RingCentral Git (https://github.com/ringcentral/engage-voice-embeddable/tree/master/docs) Everything works well with one exception - when logged in, agents can manage their own queues, and that’s been disabled in the main RC admin dash. How can we make the widget respect the main RC permissions? This is a huge issue and needs to be fixed ASAP. Any help is appreciated. 

Our organization uses RingCX and RingEX. It’s been frusterating for us because our agents (who also use the EX for internal calling and outbound calls) always had to micromanage their status between the two platforms. Forward to now, RingCentral finally has them both syncing. However, they’re SO delayed that it’s actually causing our agents to miss calls in their queues on the CX side. Is anyone else experiencing this issue? It seems to have started for us about a week ago.

Hello,I would like to request the exhaustive list of cookies, storage elements, and pixels used by RingCX Engage Messaging.For each item, we would need the following information:Purpose (technical, personalization, advertising, analytics, etc.) Classification (1st-party / 3rd-party) Type (cookie, web storage, pixel, etc.) Retention periodThis information is required for compliance and GDPR documentation purposes.Thank you in advance for your support.Best regards,Henry

Our Call Center Agents (RingCX) have reported a new audio disclosure that states Ai is recording. not to be confused with the disclosure to inbound callers that lets the caller know the call is being recorded or the notification that Ai is transcribing. Inbound callers do not hear this new disclosure, but the agent does. This creates a few seconds of silence for the caller while the audio plays for the Agent. The silence before the Agent is able to speak is causing confusion with callers. How do we deactivate this recording? The Agent already knows Ai is in place. Is this attached to ACE analytics? If so, I prefer it is turned off unti la better solution is presented. The Ai recording disclosure is an audio that only recently presented itself. I appreciate insight anyone can provide.

My RingCX Admin exam appears to be frozen on a specific page. I’ve been troubleshooting this issue daily for over a week and have tried clearing my cookies and cache, using different browsers, and opening the exam in a private/incognito window, all without success. Do you have any advice on how to proceed? I don’t mind retaking the entire course if necessary. 

RingCentral's callback system is a masterclass in circular incompetence. You get called with no warning, a voicemail with no direct number, and when you call back you're dumped into a general queue staffed by people who have no idea why you were called in the first place. You're just stuck — can't reach the person who called, can't reach their department, can't resolve anything. And if you're given a scheduling link? The earliest availability is three weeks out. For a company that sells business communication software, the fact that their own internal communication is this broken isn't just embarrassing — it's disqualifying.

User is stating when they receive a call with Disposition status and they said “I KEEP GETTING NEVADA CALLS COMING THROUGH THAT GIVE ME A "DISPOSITION" NOTICE THEN MAKES EVERYTHING FREEZE. THIS HAPPENS EVERY TIME I GET ONE OF THESE CALLS AND I HAVE TO COMPLETELY LOG OUT OF EVERYTHING TO GET IT FIXED.”  What do I look at to resolve this issue?

Is there a way we can add branding and customizations to RingCX real time dashboards? From what I can see you cannot.I tried adding the dashboard URL into an iFrame for embedding into HTML but this didn’t work, unless there is another supported method for embedding dashboards?

I am new to this community.  My need is to use the API to retrieve call data and queue information (call history) in RingCX.  Most of the documentation deals with tasks such as placing calls or changing settings but that is not relevant to my needs.  I have spent a lot of time digging around but if I could just get an example in C#.NET of how to retrieve historical data that would be very helpful.