Our Call Center Agents (RingCX) have reported a new audio disclosure that states Ai is recording. not to be confused with the disclosure to inbound callers that lets the caller know the call is being recorded or the notification that Ai is transcribing. Inbound callers do not hear this new disclosure, but the agent does. This creates a few seconds of silence for the caller while the audio plays for the Agent. The silence before the Agent is able to speak is causing confusion with callers. How do we deactivate this recording? The Agent already knows Ai is in place. Is this attached to ACE analytics? If so, I prefer it is turned off unti la better solution is presented. The Ai recording disclosure is an audio that only recently presented itself. I appreciate insight anyone can provide.
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