From Hello to Insight: Master the RingCentral AI Flywheel (AIR, AIR Pro, AVA, & ACE)

Artificial Intelligence is the biggest topic in business communications today, but our focus is on making it practical, accessible, and deeply impactful for your day to day workflows.

We want to help you learn more about RingCentral’s core Agentic Voice AI Flywheel. Comprising four native pillars, AIR, AIR Pro, AVA, and ACE, this ecosystem covers the entire lifecycle of a conversation. It is designed to Automate your front door, Assist your live interactions, and Analyze your team's performance, all without needing a resident AI expert.

Introducing Our Core AI Solutions

🤖 AIR (AI Receptionist)

• What it is: A voice-first, omnichannel conversational AI agent and orchestration studio designed to automate interactions, streamline operations, and drive measurable business outcomes.
• Best used for: Delivering natural, seamless interactions 24/7. It handles FAQs, routes calls, captures leads, and books appointments.
• Capabilities: AIR recognizes intent, authenticates customers, and executes multi-step actions autonomously. It includes a zero-code agent builder that allows teams to configure intelligent agents aligned to their brand, workflows, and systems.

Want to learn more about AIR and how it’s set up? Join the AI Receptionists technical onboarding webinars!

🤖 AIR Pro (AI Representative)

• What it is: RingCentral AIR Pro (AI Representative) is an autonomous, voice-first agentic AI platform designed for customer engagement. It lets businesses deploy human-like AI agents that can reason, interpret customer intent, and execute complex workflows. It includes AIR Pro Studio, a completely no-code, natural-language tool to build and launch custom AI agents in minutes.
• Best used for: AIR Pro is built to automate high-volume, routine workflows across multiple industries by integrating seamlessly with over 100 enterprise and backend systems. In healthcare, it handles patient identity verification, appointment scheduling, prescription refills, and clinical FAQs through direct EHR integrations. For retail and hospitality, the platform manages order tracking, returns, loyalty programs, room reservations, check-ins, and billing inquiries. It is also optimized for legal, automotive, and logistics workflows, where it streamlines client intake, service bookings, delivery scheduling, and automated status alerts.
• Capabilities: RingCentral AIR Pro uses real-time reasoning to interpret intent and autonomously execute complex, multi-step actions rather than following rigid scripts. Non-technical users can build and launch these custom agents in minutes using AIR Pro Studio, an intuitive, natural-language no-code builder. The platform features seamless multilanguage auto-switching mid-conversation and manages intelligent handoffs to live agents by passing along full conversation history. Backed by enterprise-grade governance to block AI hallucinations, AIR Pro connects with over 100 CRM and backend systems while utilizing built-in analytics to measure performance and ROI.

Would you like to start using AIR Pro? Join the early access program!

💡 AVA (AI Virtual Assistant)

• What it is: A native, real-time AI assistant built to simplify workflows and maximize productivity across your business.
• Best used for: Capturing real-time call notes, summaries, and quick responses. It functions as a partner that eliminates the administrative burden from your teams.
• Capabilities: AVA automatically records and organizes key call details, generates context-aware chat messages, creates meeting recaps without the rewatch, and provides instant knowledge retrieval from support articles. Beyond these note-taking, writing, and summarization features, AVA is built to scale—delivering real-time insights across your entire communication ecosystem, including chat, calls, meetings, SMS, and more.
• Availability and Early Access Program Details: Advanced AVA capabilities are currently in Early Access. Community members interested in piloting these features can sign up via official waitlist. However, please keep the following important program details in mind:
  • Current Eligibility: This program is strictly available for current RingEX customers (across any plan) based in the US and Canada. We are not accepting prospects for this pilot at the moment.
  • Waitlist process: Joining the waitlist does not guarantee immediate access to AVA; it simply indicates your interest.
  • Next Steps: Once you sign up, a RingCentral representative will personally reach out to discuss your specific user cases and walk  you through a live demo before enabling AVA on  your account.
  • Pricing and & Packaging: While core capabilities will be included with RingEX depending on your plan tier, certain future advanced capabilities may be introduced as add-ons down the road.

Ready to transform how your team works? Click the RingCentral AVA early access program page and join the waitlist today!

📈 ACE (AI Conversation Expert)

• What it is: A powerful conversation intelligence platform that unlocks value from every customer interaction, automatically keeps CRMs up to date, and provides on-the-spot AI coaching tips.
• Best used for: Auditing calls at scale, revealing call trends, and improving service for customers.
• Capabilities: ACE generates accurate transcriptions, analyzes performance metrics, tracks competitor mentions, evaluates objection handling, and maps out targeted development plans for agents.

Want to learn more about ACE and how it’s set up? Join the AI Conversation Expert Technical Onboarding Webinar!

How they Work Together

The power of these tools lies in the AI Flywheel. Instead of existing as disconnected silos, they feed data into one another to support the complete lifecycle of a customer interaction.

1. The Hello (AIR): A customer calls your business. AIR greets them, answers their upfront questions, logs their details, and transfers them to a live specialist along with a Contextual Summary of the interaction.
2. The Talk (AVA): The live agent answers. Because AVA has read AIR’s summary, the agent is already up to speed. During the conversation, AVA takes real-time notes and logs the details directly into your CRM.
3. The Insight (ACE): Once the call ends, ACE steps in. It reviews the transcript, grades the call against your company’s automated scorecard, updates supervisor analytics, and flags areas where the agent can improve.

Success Stories & Real World Impact

Businesses are seeing immediate, tangible ROI by deploying these tools on the front lines:

🏢 Case Study Spotlight: Keller Interiors

Keller Interiors, an installation partner for Lowe's Home Improvement, used RingCentral AIR to automate routing across 33 distinct locations.

Key results included reducing customer wait times from 12 minutes down to 90 seconds and climbing Customer Satisfaction (CSAT) scores by 3 full points in just four months, all without adding headcount.

👉 Read the Full Keller Interiors Case Study

How to Add / Requirements Needed

If you’re ready to activate these tools, here is what you need to know about licensing and administration.

Requirements Matrix

Step-by-Step Setup

• To add AIR: Log into the Admin Portal, click the AI dropdown menu, and select AI Receptionist. Click Create New. From here, you can direct the AI to read your company website or public listings to automatically build its knowledge base. Finally, route your main company numbers to the new AIR extension. - Setting up and updating your AI Receptionist
• To activate AVA: End users can navigate to Settings within the RingCentral App, click Phone or Video, and turn on AI Call Notes. Admins can push this globally via the Admin Portal under Company Settings to ensure uniform deployment. - Intro to the RingCentral AI Assistant
• To deploy ACE: Admins must first go to the Admin Portal to assign purchased ACE licenses to their selected users. Once assigned, open the ACE Dashboard, select your industry category, and define your custom coaching parameters or scorecards. Ensure Automatic Call Recording is toggled on so ACE has the necessary audio data to analyze. - Getting started with AI Conversation Expert

Resources

Bookmark these official resources to continue learning and to keep your system optimized:

• RingCentral Blog: Introducing Agentic Voice AI Read the formal product announcements, strategic roadmap updates, and executive commentary.
• RingCentral University Access free, self-paced administrator training tracks, configuration webinars, and end-user adoption kits.
• Product Release Notes Stay up to date on monthly feature drops, new CRM integrations, and expanding capabilities for the AIR Pro ecosystem.
• Full Case Study: Keller Interiors Read the complete, in-depth breakdown of how Keller Interiors re-engineered their customer experience using RingCentral AI.

Join the Conversation! 💬

Which of the Four A’s is your business prioritizing? If you are already running AIR or ACE, jump into the comments below and share your configuration tips with your fellow community members!