AI Virtual Assistant (AVA)

Hello,  Can you tell me if RC AI Notes can be programmed to detect keywords that would then prompt an end user to pause the conversation, so we are compliant per PCI DDS (Payment Card Industry Data Security Standard)? 

Hi,I’ve been usingt he AI Notes function in RingCentral fo a little while now, but I have found that it has been inconsistent for the recording of specifc words/phrases in the Transcript, as well as in the Notes, As an example, the company I work for is MailGuard, but most of the time, in both the Transcript and Notes, it is more likley to write it as “Mailgard”.I correct this in the Notes, and then save it. But this is happening over and over again.It is also showing “MMailgard” as incorrect, with a red squiggly line under the word when I open the Note in edit mode.Is there any way to teach the AI specific Spelling of words/phrases?

is there any way that admin can access call transcript and notes in admin portal for all calls. 

Is there a way to turn off the audio notification that AI is taking notes? Thank you!

If the phone rings and no one answers are we able to respond with a text message?

How can I turn off AI feature for all users?

We would like to use AI Assistant to help us take notes and transcriptions of technical support calls, but have some concerns about security.Where are the AI Assistant Notes/Transcriptions physically stored? Are they encrypted at rest there? In the event we would need them for technical or legal reason is it possible to retrieve them even when the person who held the conversation is not available or is not directly involved?i.e. our lawyer needs to review

Hello Community and Product Management for AI Notes: Please help me with questions from my Security Team:1.) How long are the AI Notes retained? 2.) Is there encryption? HTTPS3.) Is any Meta Data Stored in the browser around the Notes?4.) Can HR see the Notes without the user's permission?5.) Where are the notes retained?6.)   Do we have a white paper on the subject?

With RingCentral now using AI for voicemail transcription, is there an option to opt out of using this feature? Thanks   

Looking for a way to gather important information on sales calls discussing where the prospect found us and other marketing info and would like to search all the transcripts from those calls. Should be an easy task, but I don’t see a way to do that.Ideally we would be able to search the patterns of discussions, looking for objections, as to why we won or lost deals. 

When we turn on AI Notes, a voice prompt is triggered. However, if I add a third party to the lineDo the AI Notes remain engaged? Or do they need to be turned on again If the AI Note remain engaged, does the Added caller hear the “AI is taking notes” prompt? 

Hello everyone.I work at an Auto Glass shop and my specific department relies HEAVILY on merged calls (3-way, our staff, our customer and an insurance agent). We already have an issue in which we as supervisors are unable to utilize the coaching, barge and whisper features once a call is merged and now the AI assistant seems to fail during a merged call. We are able to utilize during the initial call which is helpful in some ways, but once we conference it doesn’t work. Has anyone experienced this? Also, although some of our agents use the desktop app we do have some that use their desk phone which from what I can tell, the AI assistant is of no use, but does this depend on the way the calls are merged (desktop app vs desk phone?)I hope this makes sense and thank you ahead of time for any replies.

I would like to use the AI summary for voice memos that I have recorded, not just for calls with another person. How do I access this feature?

With the new AI features, we’d like to track when they have/haven’t been used on calls.Are there plans for this information to be tracked into logs/analytics at some point?Thanks