RingEX and RingCX status syncing

Question

Our organization uses RingCX and RingEX. It’s been frusterating for us because our agents (who also use the EX for internal calling and outbound calls) always had to micromanage their status between the two platforms.

Forward to now, RingCentral finally has them both syncing. However, they’re SO delayed that it’s actually causing our agents to miss calls in their queues on the CX side.

Is anyone else experiencing this issue? It seems to have started for us about a week ago.

Thanks for sharing this.
Have you created a ticket?
Maybe @Austin Miranda can help us with this one.

BeckyH · Answer

Our organization usesRingCX and RingEX. It’s been frusterating for us because our agents (who also use the EX for internal calling and outbound calls) always had to micromanage their status between the two platforms.Forward to now, RingCentral finally has them both syncing. However, they’re SO delayed that it’s actually causing our agents to miss calls in their queues on the CX side.Is anyone else experiencing this issue? It seems to have started for us about a week ago.Thanks for sharing this.Have you created a ticket?Maybe ​@Austin Mirandacan help us with this one.

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