AIR Holiday Toolkit 2026 🎁: 6 Essential Features So You Don’t Miss a Call this to Cover Your Phones This Holiday Season

The busy holiday stretch—from Thanksgiving feasts to New Year’s toasts—is right around the corner! When your team is out, RingCentral AIR (AI Receptionist) can answer calls and texts around the clock, share your holiday schedule, answer common questions, and hand urgent calls to the right person. This Holiday Toolkit highlights 6 key AIR features to make sure your customers are taken care of while you take time off.

🎁 6 Must-Use AIR Holiday Features

24/7 Frontline Holiday Answering: Wondering how to put AIR on the front line while your staff is out? Connect AIR to your company call handling rules, a holiday custom rule, or a call queue template so it handles frontline inquiries and passes callers to a person when needed.

Product Requirement: AIR is an add-on to your RingEX plan.

• Setting up your AI Receptionist in the Admin Portal
• Connecting your AI Receptionist
• Creating and managing call queue call handling templates in the Admin Portal

Holiday Greetings & Schedule Announcements: Yes, AIR can work as a smart answering service for schedule changes. Add a holiday announcement to your company greeting that plays before or after the welcome message, then turn it off when you’re back and reuse it next year.

• Managing AI Receptionist skills

Holiday FAQs & Knowledge Hub: Teach AIR your holiday hours, shipping cutoffs, and return windows. Add FAQs (with an exact-wording option for precise answers) or upload files and website links to the Knowledge hub so AIR answers with your latest information.

• Managing AI Receptionist skills

Smart Call Handover to On-Call Agents: Set Transfer by context rules to send urgent holiday calls to the right on-call extension or external number, then use Analyze to find and fix unclear rules. The person who answers sees a summary of what the caller needs. [VERIFY: official name of Contextual Handover with Accuracy Feedback]

• Managing AI Receptionist skills

Lead Capture & Appointment Booking: Don’t let a closed office cost you new business. AIR collects caller details with a custom questionnaire, emails you when it captures a lead, and books appointments on your Google or Outlook calendar. It can also answer and book by text.

• Using Lead capture with the AI Receptionist
• Using calendars to book appointments with the AI Receptionist

Analytics, Spam Detection & Usage Alerts: After your first closure day, check Analytics to see resolved and unresolved calls and the questions AIR couldn’t answer. Set spam filtering to off, medium, or high so bot calls don’t use your minutes, and set a usage alert (80% by default) so you don’t run out.

• Intro to AI Receptionist Analytics
• Managing spam detection and usage alert settings in AI Receptionist

📞 Need a Hand? We’ve Got You Covered!

• Technical Support: 1 (888) 898-4591 (Option 3)
• Support Portal: support.ringcentral.com
• Community Hub: community.ringcentral.com
• RingCentral University: university.ringcentral.com