Call recordings Will Not Play

Recently our contact center managers are unable to play call recordings. It does not matter what browser (Edge, Chrome, Firefox) or if using a normal/private window. No matter what, the recording will not play in RingWEM. 
When a call is clicked on to play the recording, the player menu appears at the bottom with the play button grayed out. If you expand the menu to see both participants in the call, it has a blue loading bar that never completes, thus the recording does not play.
Is this something that anyone else has experienced? What did you do to fix the recordings?