Product Improvement: RingCX Agent Script - Button Configuration Option For Transfers

RingCX > Admin > Agent Scripts > Button > Button Configuration > Actions > Button Action: Call Control / Call Action: Cold Transfer

We had an issue when attempting to use an agent script button to perform a cold transfer to a 10 digit RingEX phone number where the tag configuration of {{model.call.ani}} was not being respected. On the EX side, the transfer recipient would see our main RingEX phone number as opposed to the callers ANI.

After a support ticket was opened for months, a support agent finally stated that we needed to use {{model.call.aniE164}}. This tag does not exist within the pre-defined {{add a tag}} options.

The {{model.call.aniE164}} option needs to be added to the pre-defined {{add a tag}} options as I am sure there are plenty of RingCX customers who have the need to perform warm / cold transfers to the RingEX platform that wish to keep the callers ANI in tact upon transferring.