Glossary of Terms

I’ve looked for this a couple times and didn’t find much other than the simple and often-cryptic descriptions in the reports. It’s tough when I have managers digging into reports and asking “what’s this?” and I can’t find an answer. 

I completely agree! Having a detailed glossary of terms for Analytics, Agents, and Quality would be really helpful, especially when you’re digging into reports and come across terms that aren’t immediately clear.

I’ll definitely suggest this to our team as a potential resource for the Community. Thanks for bringing this up and sharing the feedback! 😊