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New Participant
Nov 11, 2026 10:47 PM UTC
Question

Automated Messages for Missed Calls

How do I create an automated message system for when we miss a call on ring central? I do not want to send an SMS, I just want a voicemail and a notification to give a call back. 

    1 reply

    The First Step
    Nov 11, 2026 11:22 PM UTC

    If you’re using Ring EX - you can set incoming call rules by user or Queue to go to voicemail (and can customize the greetings if desired). You can also customize the notification for missed and/or VM to go to a specific email or set of emails.  I don’t think you should need a workflow for this - just settings in RingEX  under Voice Queue or User notifications