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Question

Port outs getting rejected without clear explanation why.

A
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  • ACPAP
  • New Participant
  • 2 replies

I have been trying to port numbers out of Ring Central to our new SIP service for several weeks now. I have provided the correct information as provided to me by Ring Central techs whom I spoke to on the phone after the first port out rejection. The Ring Central techs could not even tell me WHY the porting requests were being denied. I have been in the IT and telecom field for over 50 years and this is by far the most problems i have ever had completing a port out. I am trying one more time and if it is rejected again, I will be filing a formal complaint with both the California Public Utilities Commission (CPUC) and the Federal Communications Commission (FCC)

I suggest other Ring Central customers having difficulties porting numbers out do the same.

3 replies

Mary-Community_Moderator
Community Manager
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Hi, I’m sorry to hear about this. I’ll help you escalate this matter. Please email your contact details at community.support@ringcentral.com so I can forward it to them

A
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  • ACPAP
  • Author
  • New Participant
  • 2 replies
  • January 24, 2025

I did as requested. However, as I pointed out in my post, I have spoken to Ring Central support already on TWO occasions. Both times the tech could not identify for me specifically WHY the port out requests were being denied and suggested I try to initiate new port out requests, which i did, with the same result. Upon further research this seems to be a chronic issue with RingCentral customers attempting to port their RingCentral numbers to new SIP providers. I am waiting for the reply from my THIRD attempt to port the numbers out. If that attempt is rejected by RingCentral I will follow through with filing formal complaints with the FCC and the California PUC.

Mary-Community_Moderator
Community Manager
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ACPAP wrote:

I did as requested. However, as I pointed out in my post, I have spoken to Ring Central support already on TWO occasions. Both times the tech could not identify for me specifically WHY the port out requests were being denied and suggested I try to initiate new port out requests, which i did, with the same result. Upon further research this seems to be a chronic issue with RingCentral customers attempting to port their RingCentral numbers to new SIP providers. I am waiting for the reply from my THIRD attempt to port the numbers out. If that attempt is rejected by RingCentral I will follow through with filing formal complaints with the FCC and the California PUC.

Thank you for sharing these details. Please let me know if your third attempt is rejected, and I’ll ensure our Executive Response Team reaches out to assist you directly. We want to resolve this matter for you promptly.

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