The First Step

Question

Port outs getting rejected without clear explanation why.

8 replies
515 views

I have been trying to port numbers out of Ring Central to our new SIP service for several weeks now. I have provided the correct information as provided to me by Ring Central techs whom I spoke to on the phone after the first port out rejection. The Ring Central techs could not even tell me WHY the porting requests were being denied. I have been in the IT and telecom field for over 50 years and this is by far the most problems i have ever had completing a port out. I am trying one more time and if it is rejected again, I will be filing a formal complaint with both the California Public Utilities Commission (CPUC) and the Federal Communications Commission (FCC)

I suggest other Ring Central customers having difficulties porting numbers out do the same.

porting and number transfer

Mary-Community_Moderator

Community Manager

Hi, I’m sorry to hear about this. I’ll help you escalate this matter. Please email your contact details at community.support@ringcentral.com so I can forward it to them

A

ACPAP

Author

The First Step

I did as requested. However, as I pointed out in my post, I have spoken to Ring Central support already on TWO occasions. Both times the tech could not identify for me specifically WHY the port out requests were being denied and suggested I try to initiate new port out requests, which i did, with the same result. Upon further research this seems to be a chronic issue with RingCentral customers attempting to port their RingCentral numbers to new SIP providers. I am waiting for the reply from my THIRD attempt to port the numbers out. If that attempt is rejected by RingCentral I will follow through with filing formal complaints with the FCC and the California PUC.

Mary-Community_Moderator

Community Manager

I did as requested. However, as I pointed out in my post, I have spoken to Ring Central support already on TWO occasions. Both times the tech could not identify for me specifically WHY the port out requests were being denied and suggested I try to initiate new port out requests, which i did, with the same result. Upon further research this seems to be a chronic issue with RingCentral customers attempting to port their RingCentral numbers to new SIP providers. I am waiting for the reply from my THIRD attempt to port the numbers out. If that attempt is rejected by RingCentral I will follow through with filing formal complaints with the FCC and the California PUC.

Thank you for sharing these details. Please let me know if your third attempt is rejected, and I’ll ensure our Executive Response Team reaches out to assist you directly. We want to resolve this matter for you promptly.

T

TimLee

New Participant

I have had the same issues. My port request has now been rejected 3 times. Please help

BeckyH

Community Manager

I have had the same issues. My port request has now been rejected 3 times. Please help

Hey, will you shoot us an email at Community.Support@RingCentral.com and we will look into this for you!
Make sure to share your account name so we can be proactive when we receive your email.

T

tucker-1

New Participant

I have been trying to allow Microsoft to port my number for 3 weeks now and no one seems to know what they are doing. The emails I get form ntd.helpdesk are so weirdly worded and delayed it only compounds the issue. My account manager Jewel Mae San Juan is zero help! She will not answer my calls and emails me two days later with no helpful advise. Is there a real person I can talk to that can actually help?

BeckyH

Community Manager

@tucker-1 Let me dig in and see if I can help! Hang tough.

BeckyH

Community Manager

@tucker-1 I’m going to DM you to get a little more information. I see your case, but want to make sure I understand all the details.

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