RingEX: Phone, SMS, & Fax

We have 4 extensions in our office, all in same call queue and set to simultaneous ring. Problem is, one of the phones is receiving calls frequently that aren’t ringing to everyone. When the desk is not manned, how can we (others in call queue) grab that call without physically running across the room to answer it?

Randomly I have several numbers that the location is not the same as the others within the number range.  How can I update this so that the CalleID is showing correctly? For example 50 numbers will show Location:  United States, Boston, MA while two are showing Location:  United States, Brockton, MA.  When these two employees make outbound calls their CallerID is showing Brockton, MA as opposed to Boston, MA. Any help would be appreciated. Thank you

US Account - Is there a way using Ring Central to schedule text messages to send at a future date and time?  We would like to schedule text messages to go out over the weekend when we're not in the office.  Thank you!

Call used to ring on the desk phone and RC Mobil App, now it only rings on desk phone.  Its been like this for a couple of months.  Is there a resolution?  I am mobile most of the day not at my desk and don't want the calls forwarded to my cell number because I loose the caller ID.

If I am using a third party SIP application how would I park a call?From a deskset there is a call-park button but from an app I need the proper feature access code.

Is it only possible to get call summaries if you take calls on a PC?

Hello, my Ring Central App doesn't ring at all. I just get a message pop up informing me of a missed call and voicemail is usually left. Sometime my phone lights up as if I touched a button then goes dark again, but nothing on my screen at a to show me it's ringing until it's too late.I use an i Phone iOS 10.3.2. it's a US account but I use mine in the UK when i'm on good/strong wifi. It did used to ring when I first had it but stopped a few months ago. I'm hoping you can help.

I am a RingCentral partner and have several clients that are reporting that random phones will report no service and then reconnect. There is no rhyme or reason behind this. We have unassigned the desk phones and reassigned them and that has fixed the issue for some but not all.  As this is happening to several of my clients thar are in different areas and different internet providers and that it is random phones and not all phones we can not find what is causing this issue. All network requirements are met. 

Ooh, those brilliant folks at RingCentral University have created a phenomenal resource for texting from the RIngCentral App!The course covers how to text from your business line, how to send and manage messages, and provides answers to frequently asked questions. You can get into it here:https://university.ringcentral.com/en-rex-u-communicating-with-textsLet us know what you think! 

Hello,I have a user(s) that I will add to an existing campaign for SMS access and the process will go all the way to “Setup in Progress” and then will disappear from the campaign without an error message or completion. Once I go back to check the user is not in the list, nor can they send a text message. 

As per title.I've got the MSI latest version installed, and tried with local administrator credentials on the pc, along with regular user, tried running the teams desktop plugin as admin and teams as regular user (then the reverse of that), tried the latest teams versus teams classic (with same admin/non admin or full admin) and in every scenario, this is what's happening:Teams opened and logged in, click on ringcentral embedded app in teamsManually opened ringcentral for teams desktop plugin, appears to be runningGo back to teams and ringcentral embedded app says 'Loading RingCentral desktop plugin...' with no further informationTried checking logs (windows event viewer, rc logs etc) and not sure what exactly is stopping it.Were I to guess, something is stopping the embedded app from 'seeing' that the desktop plugin is running, but I don't know how else to get around that (having already disabled antivirus, windows firewall, etc) with it still not working.A

We are receiving and paying for numerous voicemails to our 800 numbers that last for 10-15 minutes and no one is leaving a message. Even though we block the caller, they call again using different numbers each time. How can we limit a voicemail message to 2-3 minutes?

Does anyone have a step by step guide to configuration of a VLAN using unifi network hardware and ring central phones?  Using poly e350 phones, I changed the VLAN id to 10 on the phone, I believe I changed to VLAN id for the switch port to 10 in the unifi controller.  The trunk port to the unifi switch is set to allow all VLANs, and the unified controller has a DHCP server (enabled) for the given VLAN, i.e. 10, so I am at a loss why the poly e350 cannot get an IP address via DHCP, when set at the phone and the switch port to VLAN 10.  Surely someone that has unifi (ubiquiti) network equipment has figured this out?  Any help greatly appreciated.

I move from Ooma to RingCentral becuse I was told it was better, but one thing I can’t find is Notification when you have a voicemail or a missed call, it did always show with the Ooma app.

I have a question around the call status of an inbound call. We are testing routing calls from Twilio to RingCentral. In Twilio we have a list of direct RingCentral numbers, we would like to dial them sequentially. The issue is, RingCentral immediately answers the call and then internally rings the agent. In Twilio, that call was “answered“ even though no agent actually accepted the call, so it never moves on to dial the next number.We have tested this with standard phone numbers and the logic works fine, it is only calls to RingCentral numbers that have this issue. Is there a way to have RingCentral not accept the call until an agent actually answers?Just to reiterate, the call is marked as “In-progress” within RingCentral if the agent never answered, but it is technically answered from a call perspective as soon as the call hits RC. We would like RC to not answer the call until an agent actually answers/accepts.

This has been asked about in a few questions, but no useful answer has been posted.When connected to my car via Bluetooth, my phone automatically answers calls. How do I stop this happening?The one instance of this being asked blamed the phone/headset, but as it is happening on various phones and Bluetooth devices it would seem to be a feature of the app.

Is seems in the last month or so. The caller ID information for incoming and outgoing calls is using old information. From what we can tell, is its about 10 year old information. Almost like the database that RingCentral stores caller id names in reverted to 10 years ago.anyone else seeing this?

all my calls are going to voicemail.

As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

Is there a way to add additional names, nicknames to a user for to be used for the dial by name directory? For example the name Joseph or Joe has different first three letters but very common for people to call someone by both names. The issue is for name directory you can only find someone under one name not by both.

We have moved from Panasonic PBX to Yealink T-54W. We can still page to overhead speakers using an Algo adapter, but RingCentral requires the EXT number be inputted to do so. Is there a way to bypass the requirement of inputting the ext number, and essentially only pressing Page to successfully reach the speakers overhead?