Hello,
I have a user(s) that I will add to an existing campaign for SMS access and the process will go all the way to “Setup in Progress” and then will disappear from the campaign without an error message or completion. Once I go back to check the user is not in the list, nor can they send a text message.
+2Hi
We have exactly this same issue - I’ve worked with support and it has been escalated to the ‘back-end team’ to add the number on our behalf. Waiting to confirm that happens.
+2We have exactly this same issue - I’ve worked with support and it has been escalated to the ‘back-end team’ to add the number on our behalf. Waiting to confirm that happens.
Hi
This is happening to us too. They opened a TCR case for us, but I’m not holding my breath. It certainly seems like RC is imposing some sort of throttling. I tried adding 10 at a time, then 1 at a time, and now I can’t add any numbers period. I even tried removing some numbers, and the total “numbers assigned” went down, but still can’t add any numbers. For now I added the more critical users to a separate older campaign.
+2This is happening to us too. They opened a TCR case for us, but I’m not holding my breath. It certainly seems like RC is imposing some sort of throttling. I tried adding 10 at a time, then 1 at a time, and now I can’t add any numbers period. I even tried removing some numbers, and the total “numbers assigned” went down, but still can’t add any numbers. For now I added the more critical users to a separate older campaign.
Hi
i just sent a DM. it looks like all TCR changes (on both our campaigns) are stuck in limbo at the moment. so there are 50+ users unable to send/receive SMS right now.
+2i just sent a DM. it looks like all TCR changes (on both our campaigns) are stuck in limbo at the moment. so there are 50+ users unable to send/receive SMS right now.
Thanks for adding more information about the issue. I got your DM!
an update for others: they just asked me to sign “Letter of Authorization” for a third-party company (“Sinch”) to act on behalf of our company and RC. this seems strange, as adding numbers to an already-approved TCR campaign (which was also approved for number pooling beyond 50 numbers) seems entirely within RC’s domain.
+2an update for others: they just asked me to sign “Letter of Authorization” for a third-party company (“Sinch”) to act on behalf of our company and RC. this seems strange, as adding numbers to an already-approved TCR campaign (which was also approved for number pooling beyond 50 numbers) seems entirely within RC’s domain.
Thanks for the info,
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