RingEX: Phone, SMS, & Fax

I preformed the correct steps to complete a conference call, and it did not work.  The first person got disconnected when calling the 2nd person.  This process has happened on other teammates desk phones.  I cannot complete any conference calls from any desk phone which is a new event.  The phones always let us do conference but in the last couple of weeks we cannot complete.  These are the steps I am taking. Start a Call: Begin by calling the first person you wish to include in the conference. Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold. Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call. Merge the Calls: After the second person answers, press the "Confrnc", "Conference", or "Join" softkey again. All three parties will now be connect

We have several offices that we have a phone number we ported over with. I would like all the phones in the same office to have that main number as a ring out number. Right now it won’t let me pick a number that has already been assigned to a phone.

Good afternoon, we have enabled our main company number to recieve SMS and it was approved. Now we don’t know how to read these SMS, any idea? Thanks in advance

hihow i can recover my ID. I need to log in into MAX 

Individuals trying to text me are receiving an error message “sorry this service is not available.”While other individuals are able to text me just fine.  This is all happening on the same day/hour.   Any advice? 

I am trying to add a user to the SMS campaign (It has been Approved).  Sometimes it will add them, and it says “Setup in Progress,” but as soon as I do anything they drop out of the list and my user count goes from 33 to 32.  Most of the time, however, when I click Add, nothing happens at all.  I am not sure if the UI isn’t working correctly and my user is being added, but I am not being patient enough, or if there is a problem and the action just keeps getting terminated.  It shows in the log that I am adding someone, but they are not in the list, and definitely unable to send/receive text messages.  Soooo, any tips, or further insight anyone has would be greatly appreciated.

When I answer the phone, it now has a recording that prompts me to press 1 to answer. How do I disable this? 

Hello my firm has been having issues lately where if we park a call then pick up that parked call, it does not always record the notes/transcript and it will come up with a message saying unable to take notes. The weird thing is that it only happens sometimes so we are not sure how to fix it or if it is a human error on our side. If anyone knows anything about this or knows of any fixes so that we are always taking notes, that would be very helpful. Thank you! 

I only want a number that plays a custom message and goes straight to voicemail. I see various way to record this message which I have and I have set what looks like the default behavior to go to voicemail. But  when I call the number it is the “Thank you for calling we are currenlty closed for the dial by...”Any ideas

My office phones for the Poly E350 and E450 don’t allow me to conference in more than 2 outside lines as when I answer the 3rd line it won’t give me the option to conference it in. 

We are using the sms feature and we can receive messages but can not send them. 

Hi,  I sit at Reception.  Calls come in and I forward to the appropriate person. The problem is that the person I forwarded the call to sees my name vs the original caller.  Does anyone know how to fix this?

We just switched to ringcentral. For some of our incoming calls we use a callcenter service. That service uses their own non ring central-phone number that leads are calling into but it forwards/rings our ringcentral number first. If we don't pick up, the call center is supposed to get the call. Ever since we switched missed calls are going to our ring central voicemail instead of the call center. Anyone have an idea what is causing this? The service said that they have other customers using ring central without issues. Thanks

When we set up our account there was a setting for max amount of time before being sent to voicemail. This was a different setting than the amount of rings in phone settings. We set it to 30 seconds. But its causing issues and we can't seem to find the setting anymore to change it.Have they removed it in updates?

I have two separate accounts that I use on a regular basis. One account I log out of on weekends as I am unavailable, however I STILL receive all incoming text message alerts. When I open my RC I am able to see all incoming texts sent to the account I'm no longer logged into. I have tried removing the other account on the mobile app and STILL receive the incoming texts. My only fix so far is to completely uninstall and reinstall the app. Once I log into the other account during the week, the issue will pop up again. I also see this message on the bottom of all texts sent to other account I’m logged out of.  

I have been using "Ringcentral Phone" app because the "Ringcentral App" does not have a quick call feature for new phone numbers or numbers that are not in your contact list. On the phone app, you could hit F6 and it would call any number you had highlighted.The Ringcentral Phone app no longer works for me due to the transition to the new app. This is a deal breaker as we get new customer applications. We then call out on those customer applications in our customer CRM. Now, it looks like you have to manually type the number in or copy and paste, both not ideal solutions considering we do hundreds of calls daily. Is there are faster way to call people using this new app similar to the F6 method used on the former app?

When I view the SMS log on the Admin portal in RingCentral I am able to see the users’ names associated with their telephone numbers in both the “from” and “to” columns; however, when I download the log the users’ names are not showing in the recipient column when they are receiving a text.  Is there a way to add this in?Thank you

When our organization receives a call, and an agent answers, it shows every other agent has missed the call. How do I turn that function off since the call was in fact handled or answered and not missed. 

I will be moving to a Regis office location. They have wifi available. Will I need a separate service, or can I simply connect the router to the WiFi to set up the phone system? Thanks  

I would like to use my own recorded prompt in an IVR for the dial-by-name feature instead of the out-of-the-box system prompt “please enter the first 3 digit of the last name”. How can I do this?

If I record a call in the UI, am I able to transcribe that recorded call afterwards?  In other words, if I don’t click transcription during the call, could RC’s AI transcribe the recorded call afterwards?  Thanks

I only have a SMS account with Ring Central. When trying to TCR register my SMS line, at the first step of the process I keep getting an error message after I enter all of my business and contact info. The error message says, "Cannot process transaction at this time. Please try again later". No one in Tech Support has been able to help resolve this issue. Does anyone have any suggestions or idea what's the problem? Thanks.

When forwarding an outside call to a specific extension we like to let the receiver know who's calling prior to transfer so they can decide to answer the call or let it go to voicemail. What we always did was hit transfer the extension and hang-up. It now put the call on hold???? any suggestions????

New to using RingCentral. I am trying to do the following:Caller calls in, gets the voice greeting on our line, after the message plays it rings the phones associated with that store. This works. What we are trying to do is when caller calls in, the greeting starts playing, but if they want, they can press 0 to skip the rest of the message and then the phones will ring with the caller.  We have several stores (each with their own phone device and phone number tied to it, as well as an extension that we setup for each user/store) that we want this to work for. I have looked but the only option I see would be making an IVR for each store, then having to reassign the phone number for each store to the correct IVR (store A to IVR A). This would leave that store without a phone number then, to my understanding.   What I’m getting confused it that when someone calls in on the phone number, the greeting plays, and either a) they let it play all the way through and then get connected to someon

Hello, we've been on the phone with RingCentral support for an hour (I opened a ticket yesterday). What he's saying doesn't make sense. Even though our TCR shows Registered, he says it's still pending. We did this as soon as we could. And even though all the info said this doesn't go into effect until March 31, he is saying that this is why Verizon is blocking us. He says because the estimate to get TCR fully Registered is 20 days, it may be this long until we can text Verizon users. We staff our cases through RingCentral texting, we cannot wait that long. It's already made our processes more chaotic to not be able to reach out to people quickly. I asked to speak to a manager and we've been on hold another 40 minutes waiting to speak to someone.