RingEX: Phone, SMS, & Fax

When I view the SMS log on the Admin portal in RingCentral I am able to see the users’ names associated with their telephone numbers in both the “from” and “to” columns; however, when I download the log the users’ names are not showing in the recipient column when they are receiving a text.  Is there a way to add this in?Thank you

When our organization receives a call, and an agent answers, it shows every other agent has missed the call. How do I turn that function off since the call was in fact handled or answered and not missed. 

I will be moving to a Regis office location. They have wifi available. Will I need a separate service, or can I simply connect the router to the WiFi to set up the phone system? Thanks  

I would like to use my own recorded prompt in an IVR for the dial-by-name feature instead of the out-of-the-box system prompt “please enter the first 3 digit of the last name”. How can I do this?

If I record a call in the UI, am I able to transcribe that recorded call afterwards?  In other words, if I don’t click transcription during the call, could RC’s AI transcribe the recorded call afterwards?  Thanks

I only have a SMS account with Ring Central. When trying to TCR register my SMS line, at the first step of the process I keep getting an error message after I enter all of my business and contact info. The error message says, "Cannot process transaction at this time. Please try again later". No one in Tech Support has been able to help resolve this issue. Does anyone have any suggestions or idea what's the problem? Thanks.

When forwarding an outside call to a specific extension we like to let the receiver know who's calling prior to transfer so they can decide to answer the call or let it go to voicemail. What we always did was hit transfer the extension and hang-up. It now put the call on hold???? any suggestions????

New to using RingCentral. I am trying to do the following:Caller calls in, gets the voice greeting on our line, after the message plays it rings the phones associated with that store. This works. What we are trying to do is when caller calls in, the greeting starts playing, but if they want, they can press 0 to skip the rest of the message and then the phones will ring with the caller.  We have several stores (each with their own phone device and phone number tied to it, as well as an extension that we setup for each user/store) that we want this to work for. I have looked but the only option I see would be making an IVR for each store, then having to reassign the phone number for each store to the correct IVR (store A to IVR A). This would leave that store without a phone number then, to my understanding.   What I’m getting confused it that when someone calls in on the phone number, the greeting plays, and either a) they let it play all the way through and then get connected to someon

Hello, we've been on the phone with RingCentral support for an hour (I opened a ticket yesterday). What he's saying doesn't make sense. Even though our TCR shows Registered, he says it's still pending. We did this as soon as we could. And even though all the info said this doesn't go into effect until March 31, he is saying that this is why Verizon is blocking us. He says because the estimate to get TCR fully Registered is 20 days, it may be this long until we can text Verizon users. We staff our cases through RingCentral texting, we cannot wait that long. It's already made our processes more chaotic to not be able to reach out to people quickly. I asked to speak to a manager and we've been on hold another 40 minutes waiting to speak to someone.

Trying to get SMS setup. We only use it if a customer sends us a message first. The usual” do you sell this” or “did my stuff ship” type of messages. We have tried registering 5 times now and it always fails.EIN/TaxID doesn’t match is the error we get. We setup our account and phone number over 10 years ago and I can not find anywhere in our profile or billing what info is not matching up since I don’t know what Ring Central is trying to match my registration up to. The address on my monthly billing statement is correct.The chatbot “escalated” me to email support, but the email I got is just a screen shot of our latest failure. I’ve tried phone support, but have gotten disconnected everytime before getting a human. Anyone have any advice on what/where I need to find out what doesn’t match on their end? 

Help. It has been over 10 days and outbound SMS/Text is not working. We have tried the suggestions to fix and it’s not working.I’m sure RingCentral has received numerous complaints about this issue but what is being done?this did not workFebruary 5, 2025 12:29:47 PSTRingCentral Operations teams have performed actions to mitigate the outbound SMS issue for a large portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers still experiencing the issue.RingCentral Operations teams have identified a possible workaround for this issue. Customers eligible for the workaround are those who are compliant with registered campaigns and number pools (where applicable). To resolve this issue, please take the following steps to remove the numbers from the campaign and re-add them to the campaign.1. Sign in to the Admin Portal.2. Click the Phone System tab.3. Click Business SMS, then click TCR Registration.4. Click th

Hello,We have a voip phone with an extension who belonged to a former employee. A current employee moved to that desk and I am trying to reassign that phone/extension to that current employee. I changed their display name but when I try to change the email to send the current employee the invite to set up their account I get the duplicate email association. How can i assign the extension to that user?

How do I set up for faxes to automatically forward to one or more emails?

My team is constantly having issues with the agent leg not connecting and auto refusing calls.  Is there a way to correct this? Please help !  Its almost a daily issue. 

A group message was created by someone else who does not use Ring Central. When a ring central member went to reply in the group message stating only his name in the text message “John Smith”- an error message then popped up saying “unable to send message. Exceeded maximum recipients for a group message MMS.” But the other guy in the group message that was ring Central user could send a message just fine. Also when a photo was sent in the group message the other Ring Central guy who had no problems sending a message then could not receive the photo that was being sent into the group message. And the guy who couldn't send a message in the group message WAS able to see the photo.

Hi all,I’ve been running into persistent issues with the RingCentral Android app and wondering if others are experiencing the same — or have found a fix.❗ The Errors I'm Seeing: Every time I open the Phone tab in the app, I get this popup: "Phone calls only" Sorry, we are having a temporary server issue. You can continue to make and receive phone calls, but cannot use other features. Occasionally, I also get: "Cannot recover" Sorry, we're having trouble recovering your app. ✅ What Works: I can make and receive calls Voicemail and fax features work fine 🛠️ What I've Tried: Reinstalled the app Cleared storage/cache Granted all app permissions (Phone, Contacts, SMS, etc.) Tried on Wi-Fi and mobile data Verified that the app is not battery-optimized or restricted The issue has been there since I first installed the app I’m starting to wonder if it’s a provisioning problem (like messaging/SMS not enabled on the backend), but I can’t confirm.Anyone else seeing this? Is thi

New User, New account, Not yet set up.  What new # should I assign my cell phone I just bought?  Do I use “my calls #,” “Company calls #,” or another number I choose? 

I hope I can explain this in a way that makes sense:We have a user who manages and makes calls for multiple offices. Is there a way to grant this 1 user access to several other phone numbers/accounts so that if someone in Office A is out, their calls automatically ring thru to our User and they can manage them? And if 5 people are out in 5 different offices, can their calls all can also be answered by our User?We can’t create call queues for all of this and we know we can add users to accounts, but I am not sure how the call routing is handled in that situation.These may be in cases where it’s only for an hour or multiple days, so to go in and set up forwarding each time, and to do this for multiple people would be too much to manage for one person (me).

We use Yealink T43U phones in our environment. When they provision through RingCentral the upper three buttons display the users name, and I’d like them to display the user's extension number. RingCentral can apply a custom config to the phones through professional services, but I’d need to do this everytime I added a new phone. Is there another way to accomplish this ?  Without changing the users name to ext in profile. 

We are about to switch computers where our phones are connected. Our goal is to transfer the information to a different computer so our landline will work again (every time we shut off our desktop the landline shuts off and we have no dial tone). The calls are being forwarded to another cellphone so we can still accept calls but we can no longer call out on our landline (231-767-1181). Please advise us how to transfer to another computer so our landline turns back on. We have already downloaded the software onto another computer and logged into the portal on the software, but it did not help the issue. As soon as we shut down the old desktop the landline went down again. Thank you for your time and please call me on my personal cellphone so we can leave our dispatch line open.  Shane Bower1st Class Towing

How do I send a fax from my desktop

I’m receiving this message recently.  It is new as prior to a few days ago I could send pictures.Pixel 9, Android version 15, RingCentral App version 25.2.35.450029 I attempt to send any picture, either from gallery or taken directly through the app this message is displayed.  This is a new issue and I’m trying to figure out if this is a setting that changed or if there is some new restrictions I’m unaware of.

We ony use it for internal company communication, but got registered anyway and were able to send SMS until July 9th.  Since then we have the block that states we can’t send, only receive.  All efforts to get it resolved have been met with silence, meaning that RC says it is in the hands of TCR and there is no way to get any update. However, we do not know the reason it stopped, what to do, or if there is something we have to submit to them to get it resolved. Our tech people say that they cannot get anywhere, so I thought of trying this forum to find avenues that could help. Right now company wide texting is shut down, which is a significant problem.

We just switched to RingCentral and are trying to utilize the intercom system with the Yealink T48s and Expansion docks. We have gotten the intercom to work by pressing Intercom on the Yealink T48 then entering the Extension Number we wish to use. However when we add someone to the expansion hotkey and setting it up with Intercom to a specific user it just rings the user.How do we get this to work on the Yealink T48s with Expansions?

Unable to make/receive calls on a specific computer in both RC desktop app and browser. The dial button is greyed out with a message saying there is something wrong with RingCentral service. But when I sign in on another computer, everything works fine. Please assist.