We have several call queues that we want to have as “shared” e-mail boxes.
In our old Cisco system, we forwarded voicemails to a shared mailbox in Outlook so everyone works out of 1 queue.
I would much prefer not having to rely on e-mail and having the drop down in everyones software to be able to work out of the same queue, so when a message is deleted it no longer needs to be looked at. When you add someone as a co-recipient, it does exactly that and it adds the box to a dropdown in your voicemail tab. This works exactly how i’d like it to….
HOWEVER, you also get an e-mail copy despite all notifications being turned off….
This seems counter-intuitive to get the e-mail because you want to prevent all people part of a queue from addressing the same voicemail as someone else. If you send a copy to 15 peoples e-mail (co-recipients), all 15 people are going to listen to it / try to address it.
The only way to be able to view a shared / queue voicemail box in your software is by adding the queue members as a co-recipient. Is this true? And if so, why do they all still get an e-mail despite being a shared box and all notification settings turned off?