Phone

peter-marks1New Participant

RingCentral SIP servers?

i have a virtual employee in the philippines that uses our softphone. Our previous VoIP provider had a SIP server local to asia (in hong kong) that we used for less latency. Does ringcentral have different SIP servers for users who are overseas?

20062

juan-sanchezThe First Step

Desktop App: Speaker Mode Missing

Currently there is not easy way to put a call on Speaker mode on the RingCentral for Windows App. Apparently, the only way to do this is by opening the Audio Menu under Settings and manually switching the speakers to the computer speaker you want to use. For users like ours, this is kind of a pain since we all use wireless headset. All the previous softphone I have used in the past offered the user the ability to set two sets of speakers. I could switch between my headset and speaker mode by just clicking a button (same way you do it on a desk phone). Ringcentral for Windows is way more advanced than any of the softphone I have used and for it to be missing that functionality seems silly to me. This is a no brainer. You guys are great at improving the app (thanks for the last round of features made available on the latest release). Can you look into this and make it happen? Thanks!

9433

paul-sigafusNew Participant

Declined calls on Apple Watch go to personal voice mail rather than business voicemail.

When my office manager declines a call on her apple watch, the caller is directed to her personal voicemail, rather than our business voicemail. How do I change this?

2221

ben11582New Participant

Message from RIngCentral phone app to RingCentral app (Glip)

As an Administrator, I have enabled Phone in the RingCentral app for testing on my machine.I am able to make outbound calls and receive calls as expected.As a 'user' of the RingCentral App (Glip), if someone sends me a message from the 'phone' app - this does not show in (Glip).When will this function be enabled as we use it a LOT over all of our customers in place of other messaging apps

3221

ken-bermanThe First Step

Launch Glip on system start ?

Does Glip/RingCentral app automatically launch on sys start by default?Can you control this command on a global level for all users? If not, I can create a new GPO to force this action.thanks

5042

rstoeberThe First Step

iPhone app frequent interruptions during call

Is anyone else experiencing frequent call interruptions using the RingCentral iOS app?By "interruptions" I mean that I can be on a call for 15 minutes with no problem, when suddenly I hear the tone that sounds like RingCentral is dialing again. After 10 - 45 seconds the person I'm talking to is back. If they were talking they usually didn't notice that I was gone and they are still talking when I'm reconnected. If I was talking they usually say "where did you go?" Apparently, they just hear silence during the time RingCentral is reconnecting.This seems pretty strange because the call isn't actually dropped. In other words, the person on the other end doesn't hang up, and I don't redial. On my side I don't do anything except wait and the connection is automatically re-established.This is happening once or more every day. I can be on an hour-long call with no problem at all. The

zThe First Step

I can receive sound when I visit youtube or skype but I can't get any sound on my ringcentral desktop app. I've purchased a new mic and new headset and I still can't hear voicemail and no sound for calls.i've called tech support and they refuse to help.

67126

Earl437550009New Participant

RC Application Won't Update Within Application

Cannot download the update, RingCentral Update Server is not available

3982

lopez-aguado-turinNew Participant

voicemail not playing correctly

My default voicemail says "you've reached Clarissa Cruz-Duran..." on the ring central website but instead it plays "you've reached paralegal unknown..." , is there a way I can fix this without recording a custom message? 

15382

adam-robinsonThe First Step

Desktop App: Messages & HUD are not refreshing

I am having issues with software not refreshing. Message notificationstake ages to arrive if at all HUD claims that either other phones are available,but they are not or they are active and they are not.  I do not believe its a firewall issue or anissue with my router. I have turned SIP ALG off on my router which made nodifference. We have 6 seats on Windows 10 and 7 and both behave the same. I havecalled the help desk to be only advises to uninstall and reinstall.   

222114

taylorThe First Step

Return to Operator from Voicemail

When calling some larger companies and trying to reach an individual, the voicemail will say "leave a message or press 0 to return to the operator". Is this functionality available within RC? It would be nice to give people that option. Otherwise, they have to hang up and redial if the matter is urgent (or can be handled by someone else).I know that Zero Dialing options exist for the IVR, but am not aware of any similar options for extensions.Account type: CanadaGoal: Add an option to send 'zero' dials on voicemail prompts back to the operator (or a selected extension).

17892

captain-murphyThe First Step

Android for Work Profile - Softphone Bluetooth

Bluetooth does not work under Android for Work Profiles with the softphone on Android. It works fine under Android, but not under a work profile. Is this a known issue? I need this to work as we are starting to implement Mobile Device Management and I have finally started getting people to use the softphone on their cell phones.I have only been able to test under Android 8.

4843

richpappThe First Step

Desktop App Interruptions

USA. I use a headset so the RC for Windows is always up. However, when calls are received at the office, tho not for my extension, each call interrupts my typing! I need to be able to answer calls sometimes, receive call transfers, etc., but should not have the active window automatically change- which interrupts my work. Solution?

6266

joe.acunzoThe First Step

Ring Desktop App but not Mobile App

When I receive a call, the desktop app on Windows *and* my mobile app ring simultaneously as I have in the mobile app set for "First ring" to be "Desktop apps and Smartphones". I just want the desktop app to ring, not the mobile app, but I want to stay logged into my mobile app to easily check voicemail. Is this possible?Thanks,Joe A.

20455

michael-arndtThe First Step

Can I use my Twilio number with Ringcentral?

I have a Twilio number which I'd like to use with Ringcentral for inbound/outbound calls but I'd like the SMS messaging to be handled by a different service. Is this possible with Ringcentral?

18742

tscottThe First Step

Users Getting Logged Out of Mobile App; Not Receiving Calls.

Sometimes if users don't use the mobile app for awhile they get logged out and then the app doesn't ring. It makes the app completely unreliable because we never know for sure if it's even ringing when someone doesn't answer. For now I'm just forwarding all calls to the users' cell numbers because that always works, but then they don't get any of the features of the mobile app. Is there any way to ensure users stay logged into the app and receive calls at all times?

12221

noah-sandersThe First Step

Is there a way for new calls to ring extensions in a call queue even if they are already on the phone?

Is there a way to have users phones ring or beep or something for call queue calls even while they are on the phone? Many times we would prefer to quickly wrap up the current call and pickup the new call rather than having it flow to another agent. At night we may only have one agent available and if they are on the phone the caller waits in queue until they finish or the callers end up having to leave a voicemail. I would like to at least give them the option to place the first caller on hold and pickup the new call. Is there something we should be using besides call queues to set this up? I considered creating an extension but then it looks like the only option is to forward it to other desk phones or outside numbers, not just to another extension.

9507

matt-readyNew Participant

Chrome Extension vs Desktop App

What is the interaction between the Chrome extension and the Desktop app? Some of our users just started using the Chrome extension. They are all softphone-only users. I have heard of a few instances of not being able to pick up calls on the extension, or dropped calls from the extension. We did not have any reliability issues like this when only using the Desktop app. They both ring at the same time too and the co-existence is confusing. Can anyone comment as to the configuration differences between the two and why we may be experiencing issues with the Chrome extension?

19463

nina-ruebnerNew Participant

Answering calls from my car's bluetooth

I have bluetooth through my car and am using an iphone with iOS 10.3.3. When an incoming call comes in and I am connected to the car, I can't answer any calls. Help!

6621

mccurdyNew Participant

Connect Conference Call to Office PA System

Our company has regular company meetings, and presentations conducted in our main office s but also have remote employees join via a ringcentral conference call. The presenter's audio in the office is fed through an onsite PA via microphone. Typically the presenter just dials in via phone and keeps it close to where they are presenting for remote employees.This setup makes it difficult for the remote employees to hear the presentation as well as makes it difficult for the onsite employees and presenter to hear questions being asked.Is there a preferred solution to connect ringcentral conference calls to our PA system?

2861

9 years ago

holisticThe First Step

How to switch Softphone ringer from headset to PC speakers?

The desktop app should have the option to ring PC/laptop speakers even when headset is plugged in.I believe this feature was available in the old softphone version.Please make this "ring PC speakers" available so we don't have to keep plugging and unplugging our headset each time we leave our desk.If this feature is available in the current desktop app, then please email me back with instructions on how to set it.The tech support person I chatted with told me ringing PC/Laptop speakers while headset is plugged in does not work.Appreciate your looking into this.thanks

34733

9 years ago

shane.benitzThe First Step