ATA

Forum|Forum|7 years ago
February 13, 2019
4 replies
655 views

ATA Re connection Issue Every time I lose internet service for a second, surge or whatever, The ATA router never reconnects. Calling tech support does nothing as they follow the script of turn it off and on. Obviously an issue as it happens every time I have a momentary drop in internet service.

hardware

J

Jessica H.

Community Manager

Hi CAUFILED,

Can you confirm if you're using the SPA 122 and clarify if when you say the ATA router never reconnects, are you meaning the passthrough to your computer using the ATA in router form, or for phone service?

Thanks!

C

caulfield

Author

The First Step

Yes that is the ATA I use. I have it between my phone and router for internet service.

J

Jessica H.

Community Manager

Can you go to the webUI > Voice and check if your settings look like this?