Phone

All of the sudden today non of our sms are going through and we are getting this warning below. Anyone else having this problem? “Sorry, we're having trouble sending your message. Please try again.”

Hi, we have white PolyEdge 350 IP phones.  Some of the phones are wall mounted and we keep losing the handset clips.  Does anyone know where we can order them and a part number?

How long are text messages kept before the system deletes them? Is this based on quantity of texts or time? 

Does the RC Connect replace the RC app I have on my iPhone?  We are a small business, there are only 2 of us, at the moment who need to use RC.  We do have a white page lic. version of GHL for CRM, I am also having issues integrating the RC Connect 2.0 beta that I just added via Chrome extension.  Bryant just finished a great demo.  I just thing we need some 1-on-1 set up support and settings adjustments. I know that we have been having issues answering calls through the app on our iPhones.

We only use RingCentral for faxes. The coversheet shows the Ringcentral number as a phone number making it unusable for us. We need to customize the phone & fax number shown. This forces us to leave the Email subject line blank - a problem because this is how everybody was labeling their faxes for searching (when we used eFax).

As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

We have no need to SMS customers, we need to use RC SMS capabilities to text EMPLOYEES who are out in the field.  Is there any way around the overreaching TCR registration?  Or A simplified one for non marketing use cases?

Hi, Is there a way to easily see the data for which phone numbers were dialed/called for a time period? We have several numbers we use for different marketing. Don’t see anywhere that we can break down how many calls were dialed to each. (these are extra $5 local numbers)Thanks

My Shokz headset is not able to answer my Ring calls. I can use the Shokz speaker and microphone when I answer on the computer with my mouse, but not able to use the headset controls to answer.

I preformed the correct steps to complete a conference call, and it did not work.  The first person got disconnected when calling the 2nd person.  This process has happened on other teammates desk phones.  I cannot complete any conference calls from any desk phone which is a new event.  The phones always let us do conference but in the last couple of weeks we cannot complete.  These are the steps I am taking. Start a Call: Begin by calling the first person you wish to include in the conference. Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold. Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call.

I have my contacts from Outlook linked to RingCentral.  I’m having two issues with notes.First, Notes field seems to be limited to 100 characters in RingCentralSecond, Notes field removes all new-line characters which makes the notes hard to read.Is there a way to work around these limitations?

When I am already on a phone call, when an incomming call comes in, the new call is answered instead of going to the next extension or to voice mail.

We will be using our own non-provisioned phones, the Poly Rove40’s.  Our main number will be ported over to Ring Central on Tuesday (1/27) at 10 am CST.  This is in the middle of our busy time.  Can I provision the phones ahead of time (a day or two ahead of time) to where I can just unplug our old phones and plug in our new phones once we get confirmation of a successful port, and not miss any calls?

I have the sms registration complete and approved.  How do I send a message using the templates?

We will be using our own non-provisioned phones, the Poly Rove40’s.  Our main number will be ported over to Ring Central on Tuesday (1/27) at 10 am CST.  This is in the middle of our busy time.  Can I provision the phones ahead of time (a day or two ahead of time) to where I can just unplug our old phones and plug in our new phones once we get confirmation of a successful port, and not miss any calls?

When one person in our office answers a call, their notes automatically begin taking notes as intended. When they either transfer that call to another person in the office or place the call on hold and another person picks it up, the second person to accept that call is unable to start taking notes. Is there any way to resolve this issue? 

for the last 36 hours I have been unable to send text messages to my customers.  My case has been escalated twice.  I finally asked for a supervisor and I was told that this is an issue with the "carrier"  Has anyone else had this issue?  How many tiers are there when it comes to customer service?    I keep getting this message after every attempt to send a text:  Sorry, we're having trouble sending your message. Please try again.

Hello RingCentral Community,I’m hoping someone here can help us escalate an ongoing issue with our TCR registration, as we are at our wits’ end.We have been trying to complete our TCR registration for over a year. During that time, we have submitted the registration form multiple times and have been charged for every resubmission. Each time our application was denied, we contacted RingCentral for support—by phone, chat, and email—easily 20+ interactions at this point.In every instance, we were connected with a TCR representative who: Walked us through the application step by step Told us exactly what to enter and how to word it Assured us the submission should be approved Despite following those instructions exactly, every single submission has still been denied.At this point, the impact on our business is severe. We no longer have the ability to send outbound text messages, we’ve incurre

Hello,Would it be possible to create a "drip" SMS campaign via Salesforce using RingCentral?

I want to transfer a voicemail from call queue ext 270 to call queue ext 250 

Hi everyone,Just wanted to check if anyone else is experiencing issues with outbound SMS in the RingCentral desktop app.My messages are not sending properly, and I’m trying to determine if this is a system-wide issue or something account-specific.Is anyone else having the same problem, or has anyone found a workaround? Thanks in advance!

5 times customer support helped changing the languauge in terms and conditions but Ring Central is not approving it. Its keep charging $22 per request. Is it some kind of money making trick? 

5 times customer support helped changing the languauge in terms and conditions but Ring Central is not approving it. Its keep charging $22 per request. Is it some kind of money making trick? 

I just finished set up SMS but one of our customer service still cannot use it and still showing Setup in progress. and I cannot register them what the next step I can do to resolve this issue. thank you.

Our phones (Polycom VVX 601 and VVX 400) have an envelope icon in the upper left corner of the presence screen. I would like to configure the phone to show a badge indicating the number of voicemail messages I have not yet listened to. Can the be done?