Peaceable Kingdom Board Member

Hi! Thanks for reaching out! This is a known issue. 
Please hang with us, as our internal teams work to address the concern. 
You can monitor the issue via our Status Site HERE. 

And we’ll circle back to this thread to let you know when the issue is resolved. 

Thank you Becky.

Angela

My pleasure, Angela. 
I know this isn’t convenient and our team is grinding behind the scenes to set it straight. 
Ping me if you need anything else!

Hi everyone,

Thank you all for your patience and for raising visibility on this. Our engineering teams have successfully resolved the issue causing the service disruption earlier today, and all core systems are now fully operational.

We apologize for the interruption to your workflow and appreciate you sticking with us while we got things sorted.

How are things running on your end now? Please give your app a quick restart if you haven't already. If you are still experiencing any lingering issues or dropped connections, let us know right here so we can help you look into it! 

Hi there,

Is the phone issue resolved now?

Thank you,

Angela

It should be! Are you experiencing issues?
If you are, please be sure to create a ticket! You can do that here. :)

Hi Becky,

No, I haven’t heard that we are still having issues, but I wanted to check with you before sending out an updated email to my company.

Thanks,

Angela

Send away! 
And if you run into any other issues, you just circle back! We’re here to help! 😁
 

Hi Becky,

A board member from Peaceable Kingdom Animal Shelter asked me if the calls that were made and any messages that people left on the various phone lines will sent through after the issues was resolved.

Thanks again for you help,

Angela 

That’s a good question - I’m not sure, Angela. 
But let me ask around. 
In the meantime, were there not any voicemails post incident?