AI Notes for deskphone calls

Forum|Forum|1 year ago
January 24, 2025
8 replies
918 views

As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone?

Best answer by Mary-Community_Moderator

At this time, these features aren’t available for calls handled on physical desk phones.

We’d love for you to share your voice on this! You can submit or vote for this feature request here: Ideas Portal. The more votes a suggestion gets, the more visibility it receives from our product team.

Mary-Community_ModeratorAnswer

Community Manager

At this time, these features aren’t available for calls handled on physical desk phones.

We’d love for you to share your voice on this! You can submit or vote for this feature request here: Ideas Portal. The more votes a suggestion gets, the more visibility it receives from our product team.

J

jeff-corwin

New Participant

Any further updates on this? I thought I’d remembered seeing an email about being able to enable the AI Notes on desk phones recently but I can’t find it.
Thanks.

Mary-Community_Moderator

Community Manager

Any further updates on this? I thought I’d remembered seeing an email about being able to enable the AI Notes on desk phones recently but I can’t find it.
Thanks.

Hi @jeff-corwin, thanks for checking in. I’ll look into this and get back to you with any updates regarding enabling AI Notes on desk phones.

Mary-Community_Moderator

Community Manager

Any further updates on this? I thought I’d remembered seeing an email about being able to enable the AI Notes on desk phones recently but I can’t find it.
Thanks.

Hi @jeff-corwin, thanks for checking in. I’ll look into this and get back to you with any updates regarding enabling AI Notes on desk phones.

Hello @jeff-corwin, I just heard back from the Product Team. They informed me that the rollout was initially planned but had to be put on hold due to a setback. I’ll make sure to share an update here once there’s any new information.

S

Scottt

New Participant

Still hopping that this will be coming to Desk Phones in the near future. Any updates?

BeckyH

Community Manager

Still hopping that this will be coming to Desk Phones in the near future. Any updates?

We don’t have an update yet, but I’ve heard rumblings. We’ll definitely announce updates in RingEX Unlocked webinars when it is general availability. And we’ll obviously post about it here in the Community too.
Please stay in touch!

K

Kyle_H

New Participant

Hello @BeckyH
I was wondering if you had any updates on this. I see in the documentation *75 is supposed to be the dialed to start the AI notetaking process from a desk phone but it isn’t working. Then I found this post. Thank you!

B

Bill Sutherland

New Participant

Any updates? I have a few customers who would love this feature but don’t want to use the APP. They are heavily desktop phone users.

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