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The First Step
April 17, 2026
Question

Hot Desk Activity Appears in Super Admin's Extension Call Logs

  • April 17, 2026
  • 2 replies
  • 104 views

My RingCentral account and extension are currently tied to the ultimate Super Admin role because RingCentral Professional Services set it up that way and we have yet to change it so it’s not tied to an actual user. I recently deployed our first hot desk phone and have noticed that when users are logging in or out it shows in my softphone’s call logs (*90 and *91 entries). There are also some outgoing calls in my logs that I didn’t make that are related to the group that uses the hot desk phone. It’s only a handful of calls at this point, but I was wondering if that’s expected behavior for hot desk phones or if there’s a configuration setting I’m missing. Appreciate any insight!

    2 replies

    New Participant
    June 30, 2026

    I am also seeing this behavior with our account and have started to investigate.

    SVoneThe First StepAuthor
    The First Step
    July 1, 2026

    I am also seeing this behavior with our account and have started to investigate.

    Hi Ryan, I reached out to RingCentral Support and they said this was expected behavior - hot desk logins temporarily showing up in the account’s Super Admin logs.