Limit Caller ID choices based on site

Question

Is there a way to limit the Caller ID choices for users based on the site they are assigned to and only show their assigned number, only the site number(s) for the one they are assigned to and any message-only numbers assigned to that site as well (i.e. fax numbers).

Currently, under Caller ID restriction settings, choosing “Allow site numbers as caller ID” and “Allow message-only number as caller ID” shows ALL of those numbers across the entire system and doesn’t limit the choices based on what site the user is in.

Thanks,

Mary-Community_Moderator · Answer

To limit Caller ID options based on a user's assigned site, you need to enable Cross-Site Access Management. This restricts the Caller ID list to only the user's assigned site numbers and their local message-only (fax) numbers.

For full details, please refer to this article: Managing the Availability of Site Numbers for Outgoing Caller ID.

Steps to configure:

Log into your Admin Portal.
Navigate to More > Account Settings > Multi-Site Settings.
Enable Cross-Site Access Management.
Enable the option for Extension numbers in Caller ID list.
To adjust permissions, go to Phone System > Company Info, select the specific Site, and update the Site Access tab as needed.

Once this is enabled, the users' Caller ID lists will be limited to the numbers associated with their assigned site.

Let me know how it goes! 😊

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