Skip to main content

*Info* RC Directory Update Fail in Specific Method

  • July 20, 2026
  • 0 replies
  • 7 views

It looks like, in the RingCentral Desktop app or the backend of RingCentral, if a past user has the same initials as a new user of the same extension, RingCentral doesn't update the extension with the new user's name until a search is done for the past user's name.

User-A couldn’t find User-B in the RCDTapp, but a search for Past-User-B (whose recycled extension is now User-B’s) would come up and pretty quick AFTER Past-User-B RC info came up, it THEN updated to reflect current User-B!  All the backend settings and details for User-B was correct, it seemed like the local cache for User-A just would not update in-depth due to Past-User-B and User-B having the same initials!