Phone

HiWe have users who are reporting their RC mobile app and RC desktop app are out of sync with the RC company directory(what I see in the Admin console).The mobile app is still showing "dead" users with no way to re-sync with the main company directory to get the latest company address book.The Desktop app lists a mixture of existing, new(added in the last few days) and staff who have been removed from the Admin console and no longer active.Thoughts?ThanksMike

We have been live on RingCentral EX for over a month now and haven’t had issues until yesterday.  I have tickets open but was curious if anyone else has / had experienced this.We have 125+ Polycom desk phones.. starting yesterday we’re having 2 issues.1-way audio or no audio at all.  The user hangs up and calls back and ALWAYS gets successful 2-way audio on the 2nd attempt. Phones are showing Not Registered then go back to normal after a few moments.  When this happens, the port does not go down on the switch side.  I’m the sole firewall administrator and no changes have been made there.  The only thing I know that’s changed is we got a notice that the Polycom firmware would be updated to 26.2 on May 17th.  

Hello,I have a user who likes to make quick calls by typing in a name at the keypad screen on the RingCentral Mobile app.After two characters, the app freezes up and he is forced to quit the app.I have already reinstalled the app, rebooted his phone and checked for iOS updates. The app is not company managed.Is this a known bug? I have never come across this before. Any suggestions appreciated.He is using a Apple iPhone 15 and is on iOS 26.5.​​​​​​

Hi, we are very new to Ring Central.We have a main holiday template that is used for callers calling into our main IVR; however, we have a call queue that is separate from the IVR which can be called directly.  Unfortunately, the Holiday schedule did not apply to the queue.  How do we apply the same template that is used for the IVR to also be used for the separate queue?  Any info would be greatly appreciated.-Chad

We are setting up a limited use queue for a mailing.  The idea is someone receives this letter, they call the number listed and it goes directly to a specific queue separate from our normal business number.  Is it possible to have an option in this queue that if the caller presses 0 (or whatever) they get routed to our normal reception extension regardless of queue position or wait time?  Literally just press a number and they go into the normal call flow instead of staying in this queue.EDIT: For clarity, the mailing will have a specific number for these people to call, it is NOT our normal business number.  Our normal call flow is someone dials our main business number, they hit an IVR and the call is forwarded to a receptionist extension depending on what language the caller indicates via key prompt.

google sheet integration, my sheet name is “ringcentral” and it says “invalid sheet name” when i try to link sheet.

I cannot figure out why some of our business voice mails are being redirected to personal voicemails. I have checked and re-checked the voicemail settings when employees complain about this happening and nothing has ever changed. I even have a template that I use so that everyone starts with the same settings when I create their lines. It happens to both Android and iPhones and is randomly happening. 

Ringcentral retired the desktop phone app, and now when I go to make calls a error message that reads “RingCentral Phone Not Installed - You weren't able to make calls because RingCentral Phone is not installed. Install RingCentral Phone first.” pops up and suggest that I download the RC desktop app that no longer exists. I deleted all files related to Ringcentral on the desktop… 

I have been running into an issue when I try to transfer a call directly to another extensions voicemail. I’d say 50% of the transferred calls end up being dropped entirely. Has anyone else run into this issue?

Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to prevent users from enabling DND?(This was the reason for the missed calls)

This sounds like a really dumb question. Obviously offline means the users app is not running, likely because their PC is off.Except, that doesn’t appear to be the case. I have four users in my favorites that unless they are on a call always show offline. They are part of a queue, and those calls will route to them even though they are ‘offline’. They’ll answer the call going straight from offline to on a call and then directly back to offline when the call ends.

I am trying to connect my new poly desktop phone. Can you help me? 

Hello! My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbers in the drop down to represent the number the client called initially. I notice the list of 'call from' numbers is sorted numerically, which is not very helpful. I'd like them to be sorted alphabetically by the name I've given them. How can I do that? This problem has slowly worsened as we took on more accounts and now seems like it could limit our growth, so it's very important to me, even if it seems like a small thing. Thank You for your serious attention to this matter.

How would I get a downloadable report of all individual user settings in a RingEX Standard environment?  Preferable I would love an Excel report or some other database/report where I could search or query the database for things like: Number of Rings per user for desktop app and mobile app List of all users where AI Assistant is enabled I can get a user report but it doesn’t show the above statistics for the user. Kinda looking for a flat file or Excel file of user settings from user hours all the way down to AI Assistant setting. Would that be something that I would have to speak to someone on a developer level or is there a Ring Central API that can pull from the Ring Central User database?

Has anyone ran into an issue with 23.4.26 using a ton of system resources? This is the 8th call today from staff. Various of systems with a variety of hardware specs. Seems like multiple instances running even with a fresh install. A few others I have have seem were at 100% CPU usage.

How do we transfer a call directly to voicemail using the Poly Edge E350 phones. We can only find the ability for a regular consultive transfer which then rings on there phone (NOT WANTED) and a blind transfer which also rings there phone. We don’t want that. We want to send direct to voicemail...which is a feature on the desktop app but not the phone! How do we get the direct to voicemail softkey to show up on the phone??

As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

Can we change the company name in the defult voicemail greeting we want to keep the defult voice 

We manage a business account on RingCentral and I recently went looking for what I assumed would be a standard admin control: the ability to block outbound calls to specific numbers, whether by extension, role, or account-wide. This is a fundamental feature for any business managing do-not-call lists or trying to enforce basic call compliance.It does not exist. Natively.What I found instead was an Ideas Portal request that has been sitting open since October 2020 with no resolution. That is over five years of admins asking for something that virtually every competing UCaaS platform offers out of the box.When I raised this with support, the conversation quickly turned toward RingCX - which, for those who haven't looked, comes in at nearly £70 per licence with compulsory professional services support on top. For a feature that should be a checkbox in the admin portal.This is not an enterprise-only problem.

Has anyone tried the new T88 series from Yealink on the RingCentral Platform.

We are a medical staffing company that requires on-call to answer issues during after hours on week nights and all day weekends. FYI our office work hours as Monday to Friday, 9 to 5.Our issue is in between on Sundays and Monday mornings hours until offices open at 9AM.Our on-call team calls me every weekend with the issue of not receiving calls from the call queue because the hours are not set correctly. My last conversation with a Ring Central support rep, suggested the hours on the work hours on Sunday from 12:00 AM to 9:00 AM will be suffice until Monday morning. However, 1 PM the on-call team reaches out to me regarding not receiving calls and indeed it turns out the calls started dropping immediately at 9 AM Sunday morning instead of Monday morning.In addition for some context, Monday has a time filled in because of our nights have to have from 5 PM when offices close to 9 AM Tuesday morning for our weeknights on-call.Please help! Our staff a

Are there plans to bring back the “dial from clipboard” function? For me, it’s preferred to click to dial and is muscle memory. 

How do I get my incoming calls to ring on our overhead paging system (Algo and CyberData)? This is for our retail stores where it’s hard to hear the diminutive ringers on our Poly desk phones.