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Question

What is best for Receptionist - shared line; call queue; delegation; other?

  • April 20, 2026
  • 2 replies
  • 22 views

Our receptionst will be out for an extended period and so we need our main phone number, which obviously goes to her extension, to ring to 4 other users so whoever is available to answer, can. We have several IVR menus set up so whatever we do it needs to start on her extension. I hope this makes sense! I’m not familiar with the difference between a queue or shared line or delegations to know what’s best to fit our situation.

2 replies

  • Author
  • The First Step
  • April 20, 2026

I found the answer to my question, and can’t see of a way to delete this so you all can ignore my question. Thank you anyway!


Mary-Community_Moderator
Community Manager
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I found the answer to my question, and can’t see of a way to delete this so you all can ignore my question. Thank you anyway!

@TinaTurke, glad to hear you found the answer! No need to delete your question. Would you mind sharing what did you choose instead? That would be great and could really help others too 😊