RingCentral and Claude for Small Business

So excited for this!

Can’t wait! 🙌

Hi! Ian from FirstCare Transport, a non-emergency medical transport company in Central Florida. We run RingCentral, Claude, and our own CMS, which we've already connected to Claude through MCP. A few questions about where this is heading:

1. Is Anthropic or RingCentral working on letting Claude answer inbound calls live, either through AIR or a Claude voice agent? Or is the plugin limited to reviewing conversations after they happen?
2. When a facility calls to book a ride, could Claude take the details on the call and create the transport directly in our CMS through our existing MCP connection?
3. Can RingCentral events, like an incoming call, a missed call, or a new text, automatically trigger Claude to act, such as checking trip status or alerting a dispatcher?
4. Since our calls involve patient information, is a BAA available that covers Claude, RingCentral, and our CMS working together?
5. Is there a pilot or beta program for small businesses building this kind of workflow? We'd love to be early testers.

Thanks!