RingCentral and Claude for Small Business

1. Is Anthropic or RingCentral working on letting Claude answer inbound calls live, either through AIR or a Claude voice agent? Or is the plugin limited to reviewing conversations after they happen?
   
   Today the plugin does not support making outbound calls from within Claude or handling live calls - so it would be limited to post call, SMS, fax, or messaging.  In terms of roadmap, we are always evaluating customer feedback, and working with our partners (like Anthropic) to build impactful solutions, but I am unable to share any timelines of when or if this feature may be available (outside of a solution like AIR Pro).
   
    
2. When a facility calls to book a ride, could Claude take the details on the call and create the transport directly in our CMS through our existing MCP connection?
   
   If there was a voicemail or call notes from an AI recorded call (with a human), yes Claude could run a scheduled task to import this into different systems.  For a fully agentic interaction, we have our AIR Pro solution that is designed to drive end-to-end agentic workflows.
   
    
3. Can RingCentral events, like an incoming call, a missed call, or a new text, automatically trigger Claude to act, such as checking trip status or alerting a dispatcher?
   
   You could build this using our and Anthropic’s APIs, or you can set up a scheduled task with Claude to run a prompt or action on a recurring basis.  As an alternative, you could also set up alerts for missed calls with a tool like our Workflow Builder (available inside the RingCentral App).  And of course AIR Pro again would be a potential solution.
   
    
4. Since our calls involve patient information, is a BAA available that covers Claude, RingCentral, and our CMS working together?
   
   Yes, if you haven’t already please work with your account manager to understand our compliance measures and work on the underlying BAA with RingCentral.  Third party solutions would require working with each party, determining compliance levels, and discussing their process for getting a BAA.  I believe with Claude you need to have an Enterprise plan.  Please note that PHI redaction is not available today with our plugin, meaning any call data you choose to share with Claude would be shared unredacted.
    
5. Is there a pilot or beta program for small businesses building this kind of workflow? We'd love to be early testers.
   
   I’m going to have our MCP Product Manager reach out.  I know he would love to work with you on this.

I need this too. I am a recruiter and have most of my calls transcribed. I want to be able to query the MCP to pull those transcripts into Claude.

Thank you for the prompt response.

Let me know when you have an update.

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