We have been live on RingCentral EX for over a month now and haven’t had issues until yesterday. I have tickets open but was curious if anyone else has / had experienced this.
We have 125+ Polycom desk phones.. starting yesterday we’re having 2 issues.
- 1-way audio or no audio at all. The user hangs up and calls back and ALWAYS gets successful 2-way audio on the 2nd attempt.
- Phones are showing Not Registered then go back to normal after a few moments. When this happens, the port does not go down on the switch side.
I’m the sole firewall administrator and no changes have been made there. The only thing I know that’s changed is we got a notice that the Polycom firmware would be updated to 26.2 on May 17th.