Hi, we are very new to Ring Central.
We have a main holiday template that is used for callers calling into our main IVR; however, we have a call queue that is separate from the IVR which can be called directly. Unfortunately, the Holiday schedule did not apply to the queue. How do we apply the same template that is used for the IVR to also be used for the separate queue? Any info would be greatly appreciated.
-Chad
Best answer by Brett1685885021
Hi, we are very new to Ring Central.
We have a main holiday template that is used for callers calling into our main IVR; however, we have a call queue that is separate from the IVR which can be called directly. Unfortunately, the Holiday schedule did not apply to the queue. How do we apply the same template that is used for the IVR to also be used for the separate queue? Any info would be greatly appreciated.
-Chad
If its just a single call queue I would recommend just building out your holiday rules via the call queue’s custom rules:
Call Queue > Call Handling and Members > Custom Rules > Add Rule > Check the box for Date and/or Time > Check the box for specific date range > And just add your various holiday date ranges > From there you can assign your specific holiday destination whether that be a VM box extension or a holiday IVR etc..
Hope this helps.
-Brett
Hi, we are very new to Ring Central.
We have a main holiday template that is used for callers calling into our main IVR; however, we have a call queue that is separate from the IVR which can be called directly. Unfortunately, the Holiday schedule did not apply to the queue. How do we apply the same template that is used for the IVR to also be used for the separate queue? Any info would be greatly appreciated.
-Chad
If its just a single call queue I would recommend just building out your holiday rules via the call queue’s custom rules:
Call Queue > Call Handling and Members > Custom Rules > Add Rule > Check the box for Date and/or Time > Check the box for specific date range > And just add your various holiday date ranges > From there you can assign your specific holiday destination whether that be a VM box extension or a holiday IVR etc..
Hope this helps.
-Brett
HI Brett, Thanks for quickly responding. This is great as that makes sense. The only “issue” is that I have to remember to update the holidays in 2 different areas of the system each year - Templates-Site Call Handling and the custom rule for the Que. It works, so I will take it. Thanks again - Chad S
HI Brett, Thanks for quickly responding. This is great as that makes sense. The only “issue” is that I have to remember to update the holidays in 2 different areas of the system each year - Templates-Site Call Handling and the custom rule for the Que. It works, so I will take it. Thanks again - Chad S
Yep, I hear ya.. We have to update our holiday rules every year for over 150 sites.. 😅
Think of it as more of an annual tradition vs a tedious task.. lol!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
