Question

Mobile app locks up when searching for contacts via keypad on iOS

Hello,

I have a user who likes to make quick calls by typing in a name at the keypad screen on the RingCentral Mobile app.

After two characters, the app freezes up and he is forced to quit the app.

I have already reinstalled the app, rebooted his phone and checked for iOS updates. The app is not company managed.

Is this a known bug? I have never come across this before. Any suggestions appreciated.

He is using a Apple iPhone 15 and is on iOS 26.5.

Nevermind, this has been resolved. He had connected a large amount of personal contacts (2500+) and that was causing the app to freeze up.

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