We are setting up a limited use queue for a mailing. The idea is someone receives this letter, they call the number listed and it goes directly to a specific queue separate from our normal business number. Is it possible to have an option in this queue that if the caller presses 0 (or whatever) they get routed to our normal reception extension regardless of queue position or wait time? Literally just press a number and they go into the normal call flow instead of staying in this queue.
EDIT: For clarity, the mailing will have a specific number for these people to call, it is NOT our normal business number. Our normal call flow is someone dials our main business number, they hit an IVR and the call is forwarded to a receptionist extension depending on what language the caller indicates via key prompt.