Phone

Our receptionst will be out for an extended period and so we need our main phone number, which obviously goes to her extension, to ring to 4 other users so whoever is available to answer, can. We have several IVR menus set up so whatever we do it needs to start on her extension. I hope this makes sense! I’m not familiar with the difference between a queue or shared line or delegations to know what’s best to fit our situation.

When we create a new contact  the desktop app seems to  not show the contact for a day or 2. While it updates right away in the mobile app. If we completely exit the desktop app and reopen it, it will update with the new contacts.  Is there any other solution, so the desktop app will update contacts right away like the mobile app?

Call used to ring on the desk phone and RC Mobil App, now it only rings on desk phone.  Its been like this for a couple of months.  Is there a resolution?  I am mobile most of the day not at my desk and don't want the calls forwarded to my cell number because I loose the caller ID.

We utilize the text-to-speech engine for a couple of our IVRs, and generally it works quite well.However, on one IVR I’m having a rough time getting it to say “dental” properly. I’ve tried all sorts of phonetics and just about the time I get close the tts engine spins into something completely different. Also, does it need to go so fast? I use three commas between every sentence just to put a normal amount of space between them. I’d think it would understand a period means to pause a sec, but no. 

Most of our staff use the RingCentral app on either desktop PC or MacBook. Some of them would like to receive notifications on their smart watches. Is this possible?

we have 4 extensions and one extension goes out intermittently and resets itself - until now.  the phone says network is down however the date and time are current and all other phones are working.  I spent three hours with tech support and to no avail.  A ticket was put in as they believed it was a bad phone that needed replaced.  took a couple days for them to reach back out but when they called back the phone was working again.  2 days later the same thing I rebooted the phone it sat for a couple days and suddenly was working.  worked again for a day and now its down again.  cant keep running to the conference room to answer the phones when i need to be at the front door and desk

HiWe have users who are reporting their RC mobile app and RC desktop app are out of sync with the RC company directory(what I see in the Admin console).The mobile app is still showing "dead" users with no way to re-sync with the main company directory to get the latest company address book.The Desktop app lists a mixture of existing, new(added in the last few days) and staff who have been removed from the Admin console and no longer active.Thoughts?ThanksMike

Hello,I have a user who likes to make quick calls by typing in a name at the keypad screen on the RingCentral Mobile app.After two characters, the app freezes up and he is forced to quit the app.I have already reinstalled the app, rebooted his phone and checked for iOS updates. The app is not company managed.Is this a known bug? I have never come across this before. Any suggestions appreciated.He is using a Apple iPhone 15 and is on iOS 26.5.​​​​​​

Hi, we are very new to Ring Central.We have a main holiday template that is used for callers calling into our main IVR; however, we have a call queue that is separate from the IVR which can be called directly.  Unfortunately, the Holiday schedule did not apply to the queue.  How do we apply the same template that is used for the IVR to also be used for the separate queue?  Any info would be greatly appreciated.-Chad

We are setting up a limited use queue for a mailing.  The idea is someone receives this letter, they call the number listed and it goes directly to a specific queue separate from our normal business number.  Is it possible to have an option in this queue that if the caller presses 0 (or whatever) they get routed to our normal reception extension regardless of queue position or wait time?  Literally just press a number and they go into the normal call flow instead of staying in this queue.EDIT: For clarity, the mailing will have a specific number for these people to call, it is NOT our normal business number.  Our normal call flow is someone dials our main business number, they hit an IVR and the call is forwarded to a receptionist extension depending on what language the caller indicates via key prompt.

google sheet integration, my sheet name is “ringcentral” and it says “invalid sheet name” when i try to link sheet.

I cannot figure out why some of our business voice mails are being redirected to personal voicemails. I have checked and re-checked the voicemail settings when employees complain about this happening and nothing has ever changed. I even have a template that I use so that everyone starts with the same settings when I create their lines. It happens to both Android and iPhones and is randomly happening. 

Ringcentral retired the desktop phone app, and now when I go to make calls a error message that reads “RingCentral Phone Not Installed - You weren't able to make calls because RingCentral Phone is not installed. Install RingCentral Phone first.” pops up and suggest that I download the RC desktop app that no longer exists. I deleted all files related to Ringcentral on the desktop… 

I have been running into an issue when I try to transfer a call directly to another extensions voicemail. I’d say 50% of the transferred calls end up being dropped entirely. Has anyone else run into this issue?

Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to prevent users from enabling DND?(This was the reason for the missed calls)

This sounds like a really dumb question. Obviously offline means the users app is not running, likely because their PC is off.Except, that doesn’t appear to be the case. I have four users in my favorites that unless they are on a call always show offline. They are part of a queue, and those calls will route to them even though they are ‘offline’. They’ll answer the call going straight from offline to on a call and then directly back to offline when the call ends.

I am trying to connect my new poly desktop phone. Can you help me? 

Hello! My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbers in the drop down to represent the number the client called initially. I notice the list of 'call from' numbers is sorted numerically, which is not very helpful. I'd like them to be sorted alphabetically by the name I've given them. How can I do that? This problem has slowly worsened as we took on more accounts and now seems like it could limit our growth, so it's very important to me, even if it seems like a small thing. Thank You for your serious attention to this matter.

How would I get a downloadable report of all individual user settings in a RingEX Standard environment?  Preferable I would love an Excel report or some other database/report where I could search or query the database for things like: Number of Rings per user for desktop app and mobile app List of all users where AI Assistant is enabled I can get a user report but it doesn’t show the above statistics for the user. Kinda looking for a flat file or Excel file of user settings from user hours all the way down to AI Assistant setting. Would that be something that I would have to speak to someone on a developer level or is there a Ring Central API that can pull from the Ring Central User database?

Has anyone ran into an issue with 23.4.26 using a ton of system resources? This is the 8th call today from staff. Various of systems with a variety of hardware specs. Seems like multiple instances running even with a fresh install. A few others I have have seem were at 100% CPU usage.

How do we transfer a call directly to voicemail using the Poly Edge E350 phones. We can only find the ability for a regular consultive transfer which then rings on there phone (NOT WANTED) and a blind transfer which also rings there phone. We don’t want that. We want to send direct to voicemail...which is a feature on the desktop app but not the phone! How do we get the direct to voicemail softkey to show up on the phone??

Can we change the company name in the defult voicemail greeting we want to keep the defult voice 

We manage a business account on RingCentral and I recently went looking for what I assumed would be a standard admin control: the ability to block outbound calls to specific numbers, whether by extension, role, or account-wide. This is a fundamental feature for any business managing do-not-call lists or trying to enforce basic call compliance.It does not exist. Natively.What I found instead was an Ideas Portal request that has been sitting open since October 2020 with no resolution. That is over five years of admins asking for something that virtually every competing UCaaS platform offers out of the box.When I raised this with support, the conversation quickly turned toward RingCX - which, for those who haven't looked, comes in at nearly £70 per licence with compulsory professional services support on top. For a feature that should be a checkbox in the admin portal.This is not an enterprise-only problem. Any business handling customer data, operating under GDPR, or maintaining a do-not

Has anyone tried the new T88 series from Yealink on the RingCentral Platform.