Phone

My RingCentral account and extension are currently tied to the ultimate Super Admin role because RingCentral Professional Services set it up that way and we have yet to change it so it’s not tied to an actual user. I recently deployed our first hot desk phone and have noticed that when users are logging in or out it shows in my softphone’s call logs (*90 and *91 entries). There are also some outgoing calls in my logs that I didn’t make that are related to the group that uses the hot desk phone. It’s only a handful of calls at this point, but I was wondering if that’s expected behavior for hot desk phones or if there’s a configuration setting I’m missing. Appreciate any insight!

I preformed the correct steps to complete a conference call, and it did not work.  The first person got disconnected when calling the 2nd person.  This process has happened on other teammates desk phones.  I cannot complete any conference calls from any desk phone which is a new event.  The phones always let us do conference but in the last couple of weeks we cannot complete.  These are the steps I am taking. Start a Call: Begin by calling the first person you wish to include in the conference. Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold. Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call. Merge the Calls: After the second person answers, press the "Confrnc", "Conference", or "Join" softkey again. All three parties will now be connect

Hello!   The phones in one of the restaurants say “Off Hours Mode” in the top left even during work hours. For a while they were sending everyone to voicemail when they shouldn’t. Our other tech support for the company was able to fix this, but the phones still say “Off Hours Mode”. I checked in the admin portal for the After Hours schedule to see if that was wrong, but it’s not. Phone calls are coming through, but how do I change the phones from “Off Hours Mode”?

I found an old thread but did not want to revive it.  I need to either remove or reduce the volume of the sound that plays at the beginning of the page.  Using Polycom VVX model phones.  Page tone/beep too loud | Community

We are using a RingCentral recommended CyberData 011146 as the SIP paging server to integrate with our legacy paging system and amplifier.When someone initiates a page by using the hard phone key or dialing *84, we are having volume issues. It seems that RingCentral adds a "beep" tone at the start of the page. The beep tone that RingCentral adds is significantly louder than the speaking volume of the person announcing the page. We have struggled with normalizing the volume between speaking and the RingCentral beep through volume adjustments on the amp and in the CyberData web UI. We have not had good results.The CyberData SIP paging server has the ability to play its own page noise or beep when a call is connected, but it does not block the incoming RingCentral beep. It is the case that we can have both the CyberData and RingCentral beep play at the same time, or we can have the RingCentral beep alone. There appears to be no way to suppress sound for the first 0.25s of a ca

HiI am new to voip and purchased 3 phones through ring central 2 cordless w76p and one desk phone t54w.However i am unable to park calls on my cordless p hones despite technical support trying many ways.tried ## 803   but immediately get reply” this call group does not accept calls”I created 3 park slots which are easily visible on display adjacent to  hard keys .(801, 802, 803).If i park call on desk phone- i can easily view on display o f cordless: “blf numbers “ with park slot lable and caller id.Anyone have any suggestions? Have gone through 8 technical help people( all  helpful but no solution)

Hello,I use an oldish but fantastic Plantronics headset C052A connected with a APU-76 USB adapter, on my W11 PC. I also use a Jabra desktop speaker on the same PC, USB connected.Both work 100% perfectly in Teams and Zoom. I can switch between them during a call and they both work reliably, and the headset never skips a beat.In Ringcentral (Desktop: 23.2.21.7380 Windows (x64) 2023-05-18 07:03:19) the Jabra works 100% OK. The Plantronics headset keeps cutting out. This is random and generally lasts for a few seconds, then sound is re-established. In a 5 min call this happens 4 or 5 times. When it cuts out, the headset "clicks" and both incoming and outgoing sound are muted. There isn't a repeatable pattern to this. This also happens when the Jabra is disconnected.I have tried downloading and using the Plantronics hub software (https://www.poly.com/gb/en/support/downloads-apps/hub-desktop) but it's no better with or without this running and allowing Ringcentral to manage

It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.,It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.

I am able to manually provision the ata. Im able to make a call but have no voice.I have other cisco ata’s on this network so I dont think its the sip alg. Is there a setup guide ?

I see that the Cisco ATA 191 has 2 phone ports on it but only 1 seems to work.  Can they be configured to support 2 phones being plugged in.  They could share the same phone number.  This would be important if I had both fax and phone in the same location.

Hi i’m building n AI supervisor app for call monitoring and trying to get some clarity on the supervise limits. Can my supervisor extension only support 5 concurrent calls? Or is that limit by device? My use case is i want to be able to monitor at 20 concurrent calls. Do I need 1 user extension and 4 devices, or do i need 4 extensions with 1 device each?

How to provision a Mitel 480G/485G with Shoretel firmware (v802/803) to ringcentral These phones are now supported on RC with autoprovision phone per (https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html#mitel). However, the instructions given by the RC admin portal wizard and also on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html will not work if your phones are on older shoretel firmware. I spoke with Mitel SIP phone support and here are the steps that worked. Sharing for anyone who is trying to convert these phones to RC.Make sure the phone is added as a device in the RC admin portal using the mac address and selecting the correct model - see steps 1-7 only on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html if you aren't familiar with adding devices to RC admin.Factory reset your 480G/485G by pressing Mute then 25327# while on the idle screen. It will pop up asking if you&

I need to know what my contract terms are?

Our receptionst will be out for an extended period and so we need our main phone number, which obviously goes to her extension, to ring to 4 other users so whoever is available to answer, can. We have several IVR menus set up so whatever we do it needs to start on her extension. I hope this makes sense! I’m not familiar with the difference between a queue or shared line or delegations to know what’s best to fit our situation.

When we create a new contact  the desktop app seems to  not show the contact for a day or 2. While it updates right away in the mobile app. If we completely exit the desktop app and reopen it, it will update with the new contacts.  Is there any other solution, so the desktop app will update contacts right away like the mobile app?

Call used to ring on the desk phone and RC Mobil App, now it only rings on desk phone.  Its been like this for a couple of months.  Is there a resolution?  I am mobile most of the day not at my desk and don't want the calls forwarded to my cell number because I loose the caller ID.

We utilize the text-to-speech engine for a couple of our IVRs, and generally it works quite well.However, on one IVR I’m having a rough time getting it to say “dental” properly. I’ve tried all sorts of phonetics and just about the time I get close the tts engine spins into something completely different. Also, does it need to go so fast? I use three commas between every sentence just to put a normal amount of space between them. I’d think it would understand a period means to pause a sec, but no. 

Most of our staff use the RingCentral app on either desktop PC or MacBook. Some of them would like to receive notifications on their smart watches. Is this possible?

we have 4 extensions and one extension goes out intermittently and resets itself - until now.  the phone says network is down however the date and time are current and all other phones are working.  I spent three hours with tech support and to no avail.  A ticket was put in as they believed it was a bad phone that needed replaced.  took a couple days for them to reach back out but when they called back the phone was working again.  2 days later the same thing I rebooted the phone it sat for a couple days and suddenly was working.  worked again for a day and now its down again.  cant keep running to the conference room to answer the phones when i need to be at the front door and desk

HiWe have users who are reporting their RC mobile app and RC desktop app are out of sync with the RC company directory(what I see in the Admin console).The mobile app is still showing "dead" users with no way to re-sync with the main company directory to get the latest company address book.The Desktop app lists a mixture of existing, new(added in the last few days) and staff who have been removed from the Admin console and no longer active.Thoughts?ThanksMike

Hello,I have a user who likes to make quick calls by typing in a name at the keypad screen on the RingCentral Mobile app.After two characters, the app freezes up and he is forced to quit the app.I have already reinstalled the app, rebooted his phone and checked for iOS updates. The app is not company managed.Is this a known bug? I have never come across this before. Any suggestions appreciated.He is using a Apple iPhone 15 and is on iOS 26.5.​​​​​​

Hi, we are very new to Ring Central.We have a main holiday template that is used for callers calling into our main IVR; however, we have a call queue that is separate from the IVR which can be called directly.  Unfortunately, the Holiday schedule did not apply to the queue.  How do we apply the same template that is used for the IVR to also be used for the separate queue?  Any info would be greatly appreciated.-Chad

We are setting up a limited use queue for a mailing.  The idea is someone receives this letter, they call the number listed and it goes directly to a specific queue separate from our normal business number.  Is it possible to have an option in this queue that if the caller presses 0 (or whatever) they get routed to our normal reception extension regardless of queue position or wait time?  Literally just press a number and they go into the normal call flow instead of staying in this queue.EDIT: For clarity, the mailing will have a specific number for these people to call, it is NOT our normal business number.  Our normal call flow is someone dials our main business number, they hit an IVR and the call is forwarded to a receptionist extension depending on what language the caller indicates via key prompt.

google sheet integration, my sheet name is “ringcentral” and it says “invalid sheet name” when i try to link sheet.

I cannot figure out why some of our business voice mails are being redirected to personal voicemails. I have checked and re-checked the voicemail settings when employees complain about this happening and nothing has ever changed. I even have a template that I use so that everyone starts with the same settings when I create their lines. It happens to both Android and iPhones and is randomly happening.