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The First Step
Sep 29, 2020 8:13 PM UTC
Question

Status keeps reverting to Invisible.

My status keeps changing from Available to Invisible even though I am active on the computer. I need it not to do that. This is the new app. Ver 20.3.31.2413 Windows.

6 replies

The First Step
Jan 29, 2021 3:17 PM UTC

This is happening again to several users. Logged off all app locations (PC and Mobile) and logged back in. Still changes quickly back to invisible. Is this another RC bug?

New Participant
Aug 18, 2021 12:17 PM UTC

Not sure if this is the right place to comment that this is happening to me on the Web Console app. I came in this morning, clicked on the https://app.ringcentral.com tab on my web browser and my status is 'Invisible'. It has since gone to 'Available'. I will point out that I still get calls even though my status is 'Invisible'. It seems to be an aesthetics issue.

New Participant
Aug 18, 2021 3:02 PM UTC

Okay. So according to the site, this feature is not working as intended since I am NOT manually setting myself to 'Invisible'

Invisible: A gray dot. This will appear as if you’re offline. This presence can only be set manually.


Participating Frequently
Aug 28, 2026 6:18 PM UTC

This is still a huge issue. Our employees are constantly hitting me up as to why this happens. It is not a helpful feature, as people see Invisible and assume you are offline. 

Mary-Community_Moderator
Community Manager
Community Manager
Aug 31, 2026 2:53 PM UTC

Hi ​@davidj, have you already submitted a ticket to Tech Support regarding this issue? If so, please share the ticket number with me. If not, let me know, and I’ll be happy to help you with the next steps.