Calls ring less than 1 ring, then hang up

3 replies
2991 views

I have at least 3 users now, for whom calls ring their iPhone very briefly, then immediately disconnect. Both queue calls and direct calls to their extension behave the same way. This is very frustrating.

W

WinsdorApplianceAnswer

New Participant

Changing the number of rings in the ring settings changes nothing.

I get 2 rings if that, sometimes it actually gives 0 and directs the customer to voice mail immediately.

Edit:
Figured out i had special rules turned on and had to change the ring amount there, not sure yet if this solves the strait to after-hour voice mail that happens sometimes, but not all the time

Mary-Community_Moderator

Community Manager

Have you checked the number of rings under the Call Forwarding Settings? Check the KB article below for instructions.

https://support.ringcentral.com/mvp/phone/call-handling-forwarding/rearranging-ring-order-of-numbers-devices.html#admin-portal

W

WinsdorApplianceAnswer

New Participant

Changing the number of rings in the ring settings changes nothing.

I get 2 rings if that, sometimes it actually gives 0 and directs the customer to voice mail immediately.

Edit:
Figured out i had special rules turned on and had to change the ring amount there, not sure yet if this solves the strait to after-hour voice mail that happens sometimes, but not all the time

J

Jojojohn

The First Step

@WinsdorAppliance any chance you remember the specific rules you had turned on? We are having the same issues recently.

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