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The First Step
August 4, 2026
Solved

i suspect my account being hacked

  • August 4, 2026
  • 3 replies
  • 46 views

hi, i suspect my account being hacked and my super admin log in and has been compromised as i can't receive email to get 2 step verification, also my phones automatically direct to voicemail and can't get it verified by phone either.

please help as my business is greatly suffering and I have people stranded all over USA.

    Best answer by Mary-Community_Moderator

    Hi, if you suspect your account is compromised, please take this immediate action to regain control of your account and restore your business communications:

    Call RingCentral Support Immediately

    Because your Super Admin email and 2FA access are compromised, web tickets or email requests cannot be used.

    • Call RingCentral Support by phone directly (US Support: 1-888-898-4591).

    • State that your Super Admin account and primary email have been compromised and request immediate transfer to the Account Security / Fraud Team.

    If this resolution helped solve your issue, please mark this comment as the best answer!

    3 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    August 4, 2026

    Hi, if you suspect your account is compromised, please take this immediate action to regain control of your account and restore your business communications:

    Call RingCentral Support Immediately

    Because your Super Admin email and 2FA access are compromised, web tickets or email requests cannot be used.

    • Call RingCentral Support by phone directly (US Support: 1-888-898-4591).

    • State that your Super Admin account and primary email have been compromised and request immediate transfer to the Account Security / Fraud Team.

    If this resolution helped solve your issue, please mark this comment as the best answer!

    BeckyH
    Community Manager
    Community Manager
    August 4, 2026

    hi, i suspect my account being hacked and my super admin log in and has been compromised as i can't receive email to get 2 step verification, also my phones automatically direct to voicemail and can't get it verified by phone either.

    please help as my business is greatly suffering and I have people stranded all over USA.

    Please let us know if you don’t get what you need - we’ll be happy to facilitate. 

    vito llcThe First StepAuthor
    The First Step
    August 5, 2026

    got it fixed, thank you for replay.