i suspect my account being hacked

3 replies
92 views

hi, i suspect my account being hacked and my super admin log in and has been compromised as i can't receive email to get 2 step verification, also my phones automatically direct to voicemail and can't get it verified by phone either.

please help as my business is greatly suffering and I have people stranded all over USA.

Mary-Community_ModeratorAnswer

Community Manager

Hi, if you suspect your account is compromised, please take this immediate action to regain control of your account and restore your business communications:

Call RingCentral Support Immediately

Because your Super Admin email and 2FA access are compromised, web tickets or email requests cannot be used.

Call RingCentral Support by phone directly (US Support: 1-888-898-4591).
State that your Super Admin account and primary email have been compromised and request immediate transfer to the Account Security / Fraud Team.

If this resolution helped solve your issue, please mark this comment as the best answer!

Mary-Community_ModeratorAnswer

Community Manager

Hi, if you suspect your account is compromised, please take this immediate action to regain control of your account and restore your business communications:

Call RingCentral Support Immediately

Because your Super Admin email and 2FA access are compromised, web tickets or email requests cannot be used.

Call RingCentral Support by phone directly (US Support: 1-888-898-4591).
State that your Super Admin account and primary email have been compromised and request immediate transfer to the Account Security / Fraud Team.

If this resolution helped solve your issue, please mark this comment as the best answer!

BeckyH

Community Manager

hi, i suspect my account being hacked and my super admin log in and has been compromised as i can't receive email to get 2 step verification, also my phones automatically direct to voicemail and can't get it verified by phone either.

please help as my business is greatly suffering and I have people stranded all over USA.

Please let us know if you don’t get what you need - we’ll be happy to facilitate.

V

vito llc

Author

The First Step

got it fixed, thank you for replay.

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