new phone number

Hi ​@kkholland,

Here is a simple guide to get you up and running right away, even before your physical desktop phone arrives:

1. Using Your Phone Number & Contacting People

You don't need to wait for your physical phone to start making calls and sending messages! You can use your new business number right away on your computer or smartphone:

• On Your Computer: Download and log in to the RingCentral App for Windows or Mac. From there, you can use the dial pad to make calls, send SMS text messages, and view your contacts.

• On Your Mobile Phone: Download the RingCentral App from the Apple App Store or Google Play Store. Log in with your account credentials, and you can make calls and send texts using your business number directly from your smartphone.

2. Checking When Your Physical Phone Will Arrive

If your organization ordered a physical desk phone, tracking details are sent directly to your account administrator.

• Check Your Email: Search your inbox for a shipping confirmation email from RingCentral containing your tracking number (UPS/FedEx).

• Ask Your Account Admin: If you are an employee, reach out to your IT or RingCentral Account Administrator. They can check the shipping status directly in the RingCentral Admin Portal under Billing > Orders.

Next Steps to Try

1. Download the RingCentral app on your laptop or mobile device.

2. Sign in using your email or extension credentials.

3. Use the Phone tab to place a test call, or the Text tab to send a test message!

If this resolution helped solve your issue, please mark this comment as the best answer!