Phone Ordered Directly from RC refuses to get online

Hi ​@charmaine,

Since you have already tried all the standard troubleshooting steps including multiple reboots, factory resets, and verifying the extension assignment—this will need to be checked directly by RingCentral Support to inspect the backend provisioning state or issue a device replacement if needed.

Please open a support ticket with the technical team so they can investigate the connection directly:

Submit a Support Ticket: RingCentral New Case Portal

Be sure to include the phone's MAC address (found on the sticker on the back of the Yealink unit) and the extension number in your ticket details to help speed up the process.