Solved
Why is the Service API deleting our number inventory when I add a license?
More than once when adding a license, the Service API deletes all number in inventory. This only started recently (noticed this in July and again in August) as we have had numbers in inventory for years.
Here is a sample of the audit log with numbers redacted:
| 08/27/2026 1:29 PM | Service API | Company | Phone System > Phone Numbers > All Numbers | Deleted (***) ***-0317 |
| 08/27/2026 1:29 PM | Service API | Company | Phone System > Phone Numbers > All Numbers | Deleted (***) ***-0315 |
| 08/27/2026 1:29 PM | Service API | Company | Billing > License Purchases | Purchased 1 x Office Licenses - Domestic Digital Line Unlimited Licenses |