The First Step

Drop calls

3 replies
117 views

Half of my fleet are experiencing dropped calls while talking to customers. We have confirmed there are no outages in the area. Once the call drops the phone reboots. Is anyone else experiencing this?

Mary-Community_Moderator

Community Manager

Hi @stacier,

What specific phone model(s) are rebooting?
Are all affected phones connected to the same network switch?

If testing an AC power adapter doesn't stop the reboots, please submit a case with our support team so we can inspect the backend SIP disconnect codes and phone provisioning logs:

👉 RingCentral New Case Portal

S

stacier

Author

The First Step

the phone model is 6930L. All of our phones are on the same network but connected to different switches. We are experiencing phones that are dropping calls and others that are not all on the same switch. I have submitted a case with the support team, was just wondering if someone else was having the same issues.

Thank you!

Mary-Community_Moderator

Community Manager

Thanks for letting us know! 😊

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